The Salvation Army Employee Reviews for Customer Service Representative
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Customer Service Representative46 reviews
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Stressful due to poor management
Customer Service (Current Employee) - Miramichi, NB - 26 April 2021
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The most useful review selected by IndeedAfter talking to other employees from other locations ..., we all feel the same... the organization is not at all what we thought it was...poisonous work environment best describes it...
Pros
Good benefits
Cons
Not enough hours and poor pay
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Terrible
Customer Service Associate (Former Employee) - Airdrie, AB - 12 August 2020
Not appreciated. Over worked, under paid. Too many people think they’re the boss. Only hire for busy season then let you go for no reason. Terrible management
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Good place to start
Customer Service Representative (Current Employee) - Edmonton, AB - 20 June 2020
management is good however lots of politics involved in who become managers and one Director moves all the pieces around. Work environment and infrastructure is run down operating from within various old buildings. Work life balance is good and workforce unionized. Although union doesn't do anything for us
Pros
Work life balance
Cons
no advancement, poor staff morale from working in an old building and cobstant construction around us
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Productive
Customer Service Associate (Former Employee) - Niagara, ON - 12 May 2020
You have daily quotas, which some days are hard to meet, staff is fun, and management will work with you when you need days off. Physical labor if you are working in the back. Nice to be able to help people with vouchers or to find what they need at a reasonable price.
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Its a fun place to work
Customer Service Representative - Volunteer (Former Employee) - Toronto, ON - 7 April 2020
The most enjoyable part of working here is putting a smile on peoples faces through a nice free breakfast and lunch hence giving hope every single day.
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It can be a fun place to work!
Sales Clerk / Customer Service (Former Employee) - Winnipeg, MB - 5 March 2020
Back when I was interviewed in 2008, it was a fun place to work, now its more stressful... Still a great place to work. I recommend anyone to give it a try :)
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Excellent opportunity to volunteer
Customer Service/ Merchandiser (Former Employee) - Hanover, ON - 4 March 2020
Volunteering for the charity is a wonderful way to gain experience to help you towards gaining paid employment whilst giving back to the community . I would highly recommend this to anyone
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It puts a smile on someone's face especially those who don't have a meal or clothes to wear
Customer Service Representative (Current Employee) - Toronto, ON - 13 January 2020
I enjoy volunteering at the cafe to ensure that the patrons are served they preferred drinks and meals.I have learned customer service skills ,organisation skills, effective communication and time management. The staff and management are friendly,compassionate, kind,loving and helpful.
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A typical day at work
Customer Service (Former Employee) - Central McDougall, AB - 2 December 2019
The clients were the most enjoyable part of the job.
The hardest part of the job was standing for an 8 hour shift.
I learned that people remember who was there for them in hard times and they give back.
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Former employee in Niagara falls
Customer Service Associate (Former Employee) - Niagara Falls, ON - 4 October 2019
I thoroughly enjoyed my time at the Salvation Army, however, I resigned due to the manager. She was not shy to call you out in front of your co workers. She was all about productivity and not at all about growing a team. She would not accommodate any time off request, even though you were giving two weeks notice. She stated we are to work around “her” schedule. She does not value the mission statement of the Salvation Army. I would highly suggest that she attend some training seminars/conferences on how to build team moral, and how to be a team player. Managers are put in place to support the team, not to knock them down. There is a very high staff turn over at this location, so unless the manager changes her ways, I would not recommend employment at this location.
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Okay job, work with really nice employees usually
Costumer Service Representative (Former Employee) - Mississauga, ON - 3 September 2019
Staff drama and no advancement even after 5 years my salary didn’t change. Part timers have no job security or chance to advance . Brampton store manager was a major tyrant
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sally ann
putting inventory away Customer Service (Former Employee) - Brantford, ON - 24 June 2019
I did not work here but was the helper when the Brantford Store opened it gots it's up and drowns. some staff was not nice and ceo was always picking on little things
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working there was pretty nice
Customer Service (Former Employee) - Brampton, ON - 19 April 2019
I learned to stand on a long period of time, learn to deal with customers complaints. The most enjoyable part was when they were a lot of customer what kept me busy. The most hardest part was when there is nothing to do and you should be doing something except at the break.
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Previous Manager was not great to work for, but there is new management and I hear good things
Customer Service (Former Employee) - Scarborough, ON - 24 March 2019
Great place to work for those who love to organize. Can be tiresome at times, but a good group of employees who do there part make all the difference.
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fun work environment
Customer Service Representative (Former Employee) - St. Catharines, ON - 15 March 2019
working at salvation army was a fun experience. I learned a lot.
different retail experience than regular retail. had allergies to products. management is great. work culture was great. hardest part of the job was having a quota and time frame on everything. the most enjoyable part of the job was being on cash. enjoyed interacting with the customers.
Pros
staff discount
Cons
can't get my job back
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Productive workplace
Customer Service (Current Employee) - Markham, ON - 11 February 2019
Overall a great fun place to work at with funny people around. An interesting work environment where every shift is different and sometimes feels like a workout.
Pros
Fun shifts and great people to work with
Cons
work can be an overload
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Nice Staff and Managers
Customer Service (Former Employee) - Toronto, ON - 5 February 2019
A nice organization to work in but its very hard for advancements
the managers and upper staff doesn't care for prior staff who have disabilities and want to excel in the company
there are to many high standards to be part of the company
Pros
flexible hours reasonable pay
Cons
hard to advance in company
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the thrifting market.
Customer Service Representative and Cashier (Former Employee) - Toronto, ON - 27 October 2018
Working at Salvation army has made me ready to branch out & not become so comfortable in my zone. I am ready to take on more responsibilities in the retail community.
Pros
extra shifts
Cons
management
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productive and friendly at the workplace
Customer Service (Former Employee) - Calgary, AB - 6 August 2018
A typical work day begins with enthusiasm and a smile always available to learn new things. To have a very good management in a work place is very important to me always ask if am not sure of any project or in a complicated work situation to find a very good solution in any difficult circumstance. The best thing about the job is enjoy the acquired achievements and the recognition by them.
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Highschool
Customer Service Representative (Former Employee) - Whitby, ON - 8 May 2018
Did this as a job in highschool just to make a few dollars to buy things for myself but it wasnt the most fun because they had me doing things i wasnt sure as to what to do
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professional environment
Customer service (Former Employee) - Montréal, QC - 26 April 2018
I enjoyed working for this company , i like thrift stores very much so working at one was really cool. I had no problems and it was always a pleasure coming into work every time.
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