After talking to other employees from other locations ..., we all feel the same... the organization is not at all what we thought it was...poisonous work environment best describes it...

Pros

Good benefits

Cons

Not enough hours and poor pay

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Lack of opportunities, stressful and competitive atmosphere

Client Services Representative (Former Employee) - Edmonton, AB - 21 May 2022

Management has poor understanding and lack of attention to the day to day stressors and competing demands faced by front line staff. Decisions are made in haste and with a ruthless disdain for hardworking, qualified and loyal staff. A critical, competitive atmosphere of favouritism and secrecy breeds mistrust in this shady organization. Departmental closures resulting in demotions and layoffs are a regular occurrence. Expectations are for staff to be on call and available for last minute surprises to compensate for staff shortages due to the inflated number of staff on leave.

Pros

Union is a great sounding board but not able to address systemic and cultural issues

Cons

Lack of support, team building and trust. Few advancement opportunities

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Insights into The Salvation Army

Based on 218 survey responses

What people like

Ability to meet personal goals
Feeling of personal appreciation
Clear sense of purpose

Areas for improvement

Fair pay for job
Sense of belonging
Support from manager

i didnt like the dishonesty and lying.

Customer Service Clerk (Former Employee) - Ingersoll, ON - 3 January 2022

poor pay , poor treatment, terrible management, not appreciatetook for grant work load not fairly disturbedcalls outside of work hourslack of communication amongst management and employees

Pros

full time

Cons

unfair treatment of employees

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Terrible

Customer Service Associate (Former Employee) - Airdrie, AB - 12 August 2020

Not appreciated. Over worked, under paid. Too many people think they’re the boss. Only hire for busy season then let you go for no reason. Terrible management

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Good place to start

Customer Service Representative (Current Employee) - Edmonton, AB - 20 June 2020

management is good however lots of politics involved in who become managers and one Director moves all the pieces around. Work environment and infrastructure is run down operating from within various old buildings. Work life balance is good and workforce unionized. Although union doesn't do anything for us

Pros

Work life balance

Cons

no advancement, poor staff morale from working in an old building and cobstant construction around us

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Productive

Customer Service Associate (Former Employee) - Niagara, ON - 12 May 2020

You have daily quotas, which some days are hard to meet, staff is fun, and management will work with you when you need days off. Physical labor if you are working in the back. Nice to be able to help people with vouchers or to find what they need at a reasonable price.

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Its a fun place to work

Customer Service Representative - Volunteer (Former Employee) - Toronto, ON - 7 April 2020

The most enjoyable part of working here is putting a smile on peoples faces through a nice free breakfast and lunch hence giving hope every single day.

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It can be a fun place to work!

Sales Clerk / Customer Service (Former Employee) - Winnipeg, MB - 5 March 2020

Back when I was interviewed in 2008, it was a fun place to work, now its more stressful... Still a great place to work. I recommend anyone to give it a try :)

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Excellent opportunity to volunteer

Customer Service/ Merchandiser (Former Employee) - Hanover, ON - 4 March 2020

Volunteering for the charity is a wonderful way to gain experience to help you towards gaining paid employment whilst giving back to the community . I would highly recommend this to anyone

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It puts a smile on someone's face especially those who don't have a meal or clothes to wear

Customer Service Representative (Current Employee) - Toronto, ON - 13 January 2020

I enjoy volunteering at the cafe to ensure that the patrons are served they preferred drinks and meals.I have learned customer service skills ,organisation skills, effective communication and time management. The staff and management are friendly,compassionate, kind,loving and helpful.

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A typical day at work

Customer Service (Former Employee) - Central McDougall, AB - 2 December 2019

The clients were the most enjoyable part of the job. The hardest part of the job was standing for an 8 hour shift. I learned that people remember who was there for them in hard times and they give back.

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Former employee in Niagara falls

Customer Service Associate (Former Employee) - Niagara Falls, ON - 4 October 2019

I thoroughly enjoyed my time at the Salvation Army, however, I resigned due to the manager. She was not shy to call you out in front of your co workers. She was all about productivity and not at all about growing a team. She would not accommodate any time off request, even though you were giving two weeks notice. She stated we are to work around “her” schedule. She does not value the mission statement of the Salvation Army. I would highly suggest that she attend some training seminars/conferences on how to build team moral, and how to be a team player. Managers are put in place to support the team, not to knock them down. There is a very high staff turn over at this location, so unless the manager changes her ways, I would not recommend employment at this location.

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Okay job, work with really nice employees usually

Costumer Service Representative (Former Employee) - Mississauga, ON - 3 September 2019

Staff drama and no advancement even after 5 years my salary didn’t change. Part timers have no job security or chance to advance . Brampton store manager was a major tyrant

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sally ann

putting inventory away Customer Service (Former Employee) - Brantford, ON - 24 June 2019

I did not work here but was the helper when the Brantford Store opened it gots it's up and drowns. some staff was not nice and ceo was always picking on little things

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working there was pretty nice

Customer Service (Former Employee) - Brampton, ON - 19 April 2019

I learned to stand on a long period of time, learn to deal with customers complaints. The most enjoyable part was when they were a lot of customer what kept me busy. The most hardest part was when there is nothing to do and you should be doing something except at the break.

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Previous Manager was not great to work for, but there is new management and I hear good things

Customer Service (Former Employee) - Scarborough, ON - 24 March 2019

Great place to work for those who love to organize. Can be tiresome at times, but a good group of employees who do there part make all the difference.

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fun work environment

Customer Service Representative (Former Employee) - St. Catharines, ON - 15 March 2019

working at salvation army was a fun experience. I learned a lot. different retail experience than regular retail. had allergies to products. management is great. work culture was great. hardest part of the job was having a quota and time frame on everything. the most enjoyable part of the job was being on cash. enjoyed interacting with the customers.

Pros

staff discount

Cons

can't get my job back

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Productive workplace

Customer Service (Current Employee) - Markham, ON - 11 February 2019

Overall a great fun place to work at with funny people around. An interesting work environment where every shift is different and sometimes feels like a workout.

Pros

Fun shifts and great people to work with

Cons

work can be an overload

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Nice Staff and Managers

Customer Service (Former Employee) - Toronto, ON - 5 February 2019

A nice organization to work in but its very hard for advancements the managers and upper staff doesn't care for prior staff who have disabilities and want to excel in the company there are to many high standards to be part of the company

Pros

flexible hours reasonable pay

Cons

hard to advance in company

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the thrifting market.

Customer Service Representative and Cashier (Former Employee) - Toronto, ON - 27 October 2018

Working at Salvation army has made me ready to branch out & not become so comfortable in my zone. I am ready to take on more responsibilities in the retail community.

Pros

extra shifts

Cons

management

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productive and friendly at the workplace

Customer Service (Former Employee) - Calgary, AB - 6 August 2018

A typical work day begins with enthusiasm and a smile always available to learn new things. To have a very good management in a work place is very important to me always ask if am not sure of any project or in a complicated work situation to find a very good solution in any difficult circumstance. The best thing about the job is enjoy the acquired achievements and the recognition by them.

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