The Salvation Army
Work wellbeing score is 72 out of 100
3.9 out of 5 stars.
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The Salvation Army Employee Reviews

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Canada1,536 reviews

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3.8Work-life balance

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It's a job and the residents make up for all the toxic staff ..

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What is the best part of working at the company?The residents who live there... the workplace is a bit toxic. What is the most stressful part about working at the company?The management doesn't have your beat interest What is the work environment and culture like at the company?It's very busy and hectic ... normally understaffed
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Very physical. Don't expect to rest.

Took me 2 months to recover from the injuries I sustained. The pay was also very low. They ensure you're always busy and some days the job can get really hard.
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Insights into The Salvation Army

Based on 465 survey responses
What people like
  • Ability to meet personal goals
  • Feeling of personal appreciation
  • Clear sense of purpose

Friendly staff and good manager

Very friendly staff and always feeling welcome in ur workplace.Pay is around 20$ hr for when you start and changes every 6 months to a year. Would definitely recommend
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A blessed job

What is the best part of working at the company?The Employer was supportive to deliver quality service to Residents. And the Christmas decorations were awesome. What is the most stressful part about working at the company?Night shift was hard as I'm not a night person.What is the work environment and culture like at the company?Brand new building and equipment was fabulous.What is a typical day like for you at the company?It was like a dance. Everything happened and was completed. Residents were happy.
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Each store is run a bit differently due to districts and management.

The company is good to their workers. We got RRSP match and full timers got other benefits, too. The management is hit or miss. They have so many rules from HR about not getting rid of anyone, (even if they never show up for shifts) that sometimes the coworkers aren’t very helpful and it seems like they have to be retrained every time they showed up. I liked most of my co workers but a few bad apples spoiled the basket. The regular customers were great. We were in a small back street with very little through traffic. We did it get as much business as some of the other bigger stores. It was a physical job. We had to lift many bags of donations, sort the items (lots of bending), and all while not getting much in the way of air conditioning or heat. Also responsible for shovelling out the paths and donation area.


Met some good friends (coworkers and customers)


Hot/ cold depending on seasons when accepting donations
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Productive and never the same

What is the best part of working at the company?Working directly with clients What is the most stressful part about working at the company?Unrealistic goals with the amount of staff they haveWhat is the work environment and culture like at the company?Most part great there is not much praise towards staffWhat is a typical day like for you at the company?Went to work smiling went home same way
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Great people who work for a great cause!

Every day is a new adventure with more to learn and new ways to improve. A great place for hard working individuals with a lot of care for their workspace


Feel good for the work you do


Hard work at times
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Challenging Experience at Salvation Army as a Shift Supervisor

My time as a Shift Supervisor at Salvation Army was quite tough. The warehouse had a lot of dust, which made it uncomfortable to work in. I had to spend 8 hours a day sorting through donated items, including a lot of things that couldn't be used. This felt unfair and got boring.Dealing with items that shouldn't have been donated was frustrating. I had good coworkers though, which helped. However, the management was a problem. They gave us really hard goals that were almost impossible to meet. They also didn't treat us well, pushing us too much.Overall, I wouldn't recommend this job. The warehouse environment, difficult sorting, and poor management make it a tough choice. Despite the good coworkers, the negatives outweigh the positives.


Friendly coworkers


Dusty work environment, Unfair sorting task, Unrealistic targets, Poor treatment, Unsuitable donations influx
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Helping others

Great place , loved helping others and the community. Salvation Army Coats for Kids program and it's other services offered such as clothes, furniture and household goods are a tremendous help to family's.
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Great place but needs more trained staff. All of the current staff are great, but need more reliability and better customer service skills. All staff that do work there are amazing and treat people well. Just need more training.
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Treats employees like dirt

Doesn't matter if you prove to be dependable and reliable, they won't offer you advancement. They will bring external people in first before considering their hardworking employees. Especially when the external people are friends with coordinators. Do better Salvation Army. Reward the hardworking employees you already have!!!


The job, the coworkers


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productive and fun

everyone was nice and u understanding. was nervous at first going into my first retail job, but supervisors helped and questions were encouraged and ended up thriving there
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good place to work

it is a good place to work. all the employees are nice and the managers are very good. time-to-time activities for the staff and overall it is good place to work.
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Horrific workplace

Toxic, man haters and general incompetence. Poor training, no senior management on site. Decisions flow from Toronto and are often contrary to policies. It felt like this workplace was just started and many things were not in place. Constant shortage of non clinical staff due to poor wages. Clinical staff had no real education and were more like friends to residents. No boundaries with clients. Poor support from senior management and poor problem solving response. Gaslighting, poor interpersonal relationships were standard work environment. Run away from this place.
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boring and no worth

disgusting management, tasks are repetitive and you are never getting more hours because they want you to be part time for ever and no paid you like a full timer
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I love it, been there for going on 16 years.

What is the best part of working at the company?They accept me with having seizures What is the most stressful part about working at the company?Nothing is stressful about working with them. I love being there. What is the work environment and culture like at the company?They accept me for who I am. The environment is friendly and encouraging. What is a typical day like for you at the company?I go in, set up at location if I’m the first person on for the day, (move the stand to where I can get to it quickly if needed, and put the kettle on the stand & I gladly accept donations, and I can be there for as long as I want, if I’m the last person of the day, I close the location, take the kettle off the stand, put the stand away, (off to the side) and put everything back in the bag that comes with the stand that I need for the shift, then I either leave the bag with customer service or let the ambassador take it.
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Meaningful job if you can take care of yourself

Employees seem to come and go which causes new employees to join the team without getting proper training, but staff try to help you.If you can take care of yourself in fast paced environment and stressful situations, it’s a rewarding job.
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Fun workplace as long as you're happy not growing within the company

Attempted to grow within the company only to be met with a series of HR nightmares. Interviews that take weeks to set up, no responses to follow up emails and left feeling ignored. The company often hires externally before allowing opportunities to current employees. Will post jobs on Indeed instead of offering a chance for growth and development of current staff. I always give the position and the company my all and strive to be reliable and an employee that can be counted on, only to be left to feel unvalued and unappreciated. Some management excels at passive aggressive communication and assumptions rather than having actual discussions with staff. Such a shame because the job itself, is rewarding and quite enjoyable and the families that use the service are often wonderful and a pleasure to work with. Many coworkers are fantastic people with similar values and easy to get along with as management does have a knack for knowing how to select staff that will work well together.


Rewarding, enjoyable, wonderful coworkers


Poor management, no room for growth, undervalued
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An experience to avoid at all costs.

What is the best part of working at the company?Salvation Army does great charitable work but they treat their employees horribly. Benefits are amongst the lowest and salaries are barely enough to live on. Managers tend to abuse the powers they are given, are gossipy and unsympathetic to the stressful nature of so many of the Salvation Army positions. I would not recommend them as an employer to anyone!What is the most stressful part about working at the company?The pay is incredibly low (poverty level wages) and most shifts are 8 hour shifts with a 30 minute break only if it’s not busy. Managers tend to be uncaring and wield a great deal of power and control.What is the work environment and culture like at the company?Uncaring management with high expectations.What is a typical day like for you at the company?Busy and very stressful. Managers are uncaring and the wages are pathetically low.
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Fun workplace

Helping people is why I volunteer, I enjoy helping others. Management is great, my boss is very friendly and a great person to overall talk to about any concerns.
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Depressing and negative

Poor work environment, underpaid and nobody is friendly. Manager is rude and disrespectful, customers are hit or miss, and the benefits are subpar. Overall, miserable place to work.
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Overall rating

Based on 15,951 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Salary/Benefits
3.2 out of 5 stars for Job security/advancement
3.5 out of 5 stars for Management
3.7 out of 5 stars for Culture

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