The Ritz-Carlton Employee Reviews

Great place to work, diverse team, friendly coworkers.The work however was extremely tough, stressful, and with rigorous standards, but well worth the pay.

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no time to have fun but really awarded toward the result

Line Cook/Prep Cook (Former Employee) - Montréal, QC - 5 September 2023

awaysome place to work with and professional.great head chef and sous chef, many many more to learn in every dayeverything is on time and no over workleave on time and break on time aswell.

Pros

free food for employee, people really easy to talk to

Cons

long hour and loaded work

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Sucks

KITCHEN STEWARD (Former Employee) - Toronto, ON - 7 June 2023

Didn’t gave me scheduled no more cause they found a new worker who are the same ethnicity with them that’s why they give them more than who people who work there long time ago… strongly not recommended for people who are looking for job they only gonna give you a good schedules in the beginning but in the end they will stop it and they will give to the other that they’re part of then

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Great coworkers, more management support

Server (Former Employee) - Toronto, ON - 12 April 2023

The Ritz is a great place to work, you get to know very talented people. Shifts can be very long due to workload.Management knows that but won't do much to fix it.

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Work Environment

Executive Reservations Service Co-ordinator (Former Employee) - Toronto, ON - 6 April 2023

Awesome hotel to work for! People and culture are excellent. So Subsidized lunch. Discount on hotel stays. Ritz-Carlton is the brand of luxury. Everyone is friendly and treated like family.

Pros

People

Cons

None

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Insights into The Ritz-Carlton

Based on 37 survey responses

What people like

Feeling of personal appreciation
Supportive environment
Clear sense of purpose

environment de travail

Préposé à l'entretien ménager (Former Employee) - Montréal, QC - 5 January 2023

horaires pas estable si t’es pas en haut sur ma liste

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Difficult culture to adapt to but can be rewarding with the employees the company attracts

Guest Services Supervisor (Current Employee) - Toronto, ON - 8 October 2022

A lot is expected from the employee’s when it comes hitting certain standards and the audits seem to be never ending. Upper management is constantly pushing everyone to do their best which can be motivational for some, but discouraging for others. The reward is working for a very large company that allows for different avenues for advancement all around the world. The people the company attracts are easily the best in the industry and a lot of fun can be had behind the scenes.

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Poor management & no respect

Housekeeper (Former Employee) - Montréal, QC - 2 August 2022

They use you, and fire you before you get protected under a union and they do this with every new hire they have. They also make you choice between life and work.

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Lacks diversity

Manager (Former Employee) - Multiple locations - 25 May 2022

Great culture. Sadly, politics trump performance. Growth opportunities are scarce for people of color. Underrepresented in executive roles and management.

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The company is good

Line Cook (Former Employee) - Montréal, QC - 3 February 2022

Great kitchen, nice team, kind management, great work environment, good benefit, good retirement, good staff meals !!!! I would go back anytime to work here

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The best experience of my life

Turndown service housekeeping (Former Employee) - Toronto, ON - 8 November 2021

The ritzcarlton was warm welcoming they're family oriented staff was very supportive amazing team I enjoyed working there I learned so much I want to go back there 😊

Pros

They truly appreciate there employees in so many ways

Cons

The guest can be a little challenging

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Great place to work

Customer Service Specialist (Former Employee) - Toronto, ON - 14 July 2021

The manager and team are supportive and friendly, and the Food is delicious. You work hard, but it's worth . There is a lot room for growing and they have a lot programs for professional development.

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It's a serious environment. Management is very strict.

Food runner. (Former Employee) - Terrace - 1 July 2021

It's a great place to work for. Great experience when you are away from home, South Africa . You get to learn a lot about hotels, and you get to see American celebrities.I recommend the Ritz to anyone who would like to learn something new from a five star hotel.

Pros

They always had free lunch.

Cons

There were long hours during busy times, and double shifts.

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should be allowed to use the swimming pool in summer

housekeeping houseman (Former Employee) - Montréal, QC - 21 March 2021

i worked there from 1978 to 2008,before renovations,was a very good place to work then,now i cant say much,most of the people i used to work,most likely are gone

Pros

it was good, you could save money with the meals, and brunch on sundays

Cons

yes, i would have preferred to work 4 hours per day, 3 days per week

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Great company to work for if interested in the hospitality industry

In Room Dining Server (Former Employee) - Toronto, ON - 17 December 2020

The Ritz Carlton was a great company to work for with a really strong sense it company culture and employee empowerment. As a hospitality and tourism management student, I was able to apply most of my school learning to my job and vide versa. Management cares about their employees. Hours were long, sometimes upwards of 10 hours, for part time meanwhile in school full time, I was working 30 hours a week on average.

Pros

Great experience, fair pay, occasional free hotel restaurant food.

Cons

Long Hours

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Team

Réceptionniste d'hôtel (Current Employee) - Montréal, QC - 3 November 2020

I've had the chance to work with experienced colleagues. I've learned a lot from their experience. High quality service with a personalized touch. Amazing JOB !

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High paced Fun work environment

FRONT DESK RECEPTIONIST (Current Employee) - Toronto, ON - 26 August 2020

My time working at the Ritz Carlton went by really quickly. We always had something new to do and I loved my coworkers. It was a great work environment and very proffesional.

Pros

Good salary

Cons

Bad hours

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Nice Place

Dishwasher (Former Employee) - Toronto, ON - 26 June 2020

Nice place to work but they could be better, some days are so stressfully, the team are friendly, patients and help you if you need it, the schedule is rotative

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The best company I ever worked for

Door Man(Guest Services shift lead) /Lounge Server (Current Employee) - Toronto, ON - 11 June 2020

The fair open door policy at the ,hotel . General Manager and Human Resources do their best to make sure that every employee is treated fairly . Leaders ensure that your work and opinion is valued. Management is very open to discuss your opinion even as long it’s makes things better for overall team

Pros

Management, work life balance

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Prositive working enviroment with respectful and divesity culture

Lead Guest Relations Agent / Learning Coach/ Acting Manager-on-Duty (Current Employee) - Toronto, ON - 8 June 2020

You start your day with a daily line-up in your department and follow with providing high standardized guest service and personalized experience for the hotel guests. As well as delivering a respectful and friendly atmosphere to your coworkers.

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Great Place

Wedding & Social Event Specialist (Current Employee) - Toronto, ON - 4 June 2020

wonderful place. They really take care of their people. You are encouraged and coached to succeed. They also recognize their employees. Management is great and they are truly there for you.

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