Great place to work but has a lot of potential that goes unrealized
Server (Current Employee) – Toronto – 29 March 2019
This place used to be a mad house under the original management team. Then, we got a new management team and things got a lot better. I love working here but the management, which is actually not bad by any means, isn't focused on the right stuff. They keep telling us that we need to cut back on labour, but they've hired DJs for an industry night that they're not paying attention to and musicians that aren't great on Wednesday nights for after the dinner rush is over. Not sure how much they're getting paid but I don't think that money is being put to good use when we need other more important things like more help on the floor during busy times. Would also be nice if they stuck to the new things they try to implement like Shift leaders, etc. Consistency is something that we're struggling with.
Great staff, managers are easy to work with, flexible schedules, celebrities come in sometimes, make lots of money during Jays games.
management team lacks focus, wing wednesdays actually bad for business, corperate events that get booked often flop (not management's fault, but they need to find better clientele)