The Mobile Shop Employee Review

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Good place to work
SALES EXPERT (Former Employee) –  Edmonton, AB6 July 2018
Nice management, cooperative.
Pay is good and according to your performance you gets reward and fun to work.
Good commission if you know hoe to work and how to do selling
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Cliques, Favoritism, Can't stand behind policy & baby-ing.
Mobilist (Former Employee) –  Western Canada15 June 2019
The Mobile Shop location I worked at was overall good, the Manager was younger and very understanding of lifes ups and downs and was great with working out time off and working with you to get things done.

The company as a whole however is run very poorly.
I've worked at other cellular retail stores and while most are greedy and usually poorly managed, this was something else.

First off, there are huge cliques and favoritism amoung the management and higher ups, if you were disliked or store manager was disliked then you were not safe, you could be let go at any time, but if you were liked then you would be safe and could mess up multiple times with no real reprecussions.

They also can't stand behind policy, I've learned if you whine and cry enough, they will cave into you, whether its PC Points or Device related, they wont hold there ground on policy for long, want to return a damaged phone? Hand it to the emplyee working and when they hand it back and say "no its damaged" just say they damaged it, and boom, return approved, doesnt matter if that policy is stated on there receipts and contracts, they'll immediately cave in and let you have what you want.

They also baby, they have forms you need to send for approval to the DM or Head Office for things like Prepaid to Postpaid migrations and Multi-line activations, forcing the customer to wait until someone approves it, or denies it. No other Cellular retailer has this practice and does just fine, these forms are put in place due to people misusing migration offers, well, disicpline those people, fire them, rather
  more... than punish everyone with a mundane and idiotic process.

Overall, boring job, way to stressful for what its worth, though decent commission if you're good, but is that worth your mental well being? Up to you.


Also, like most retailers, the head office has an awful understanding of different regions demographics, expecting each and every store to do what the top stores do without considering any other factors.


Also bring back Mobile Experts, Mobilist sounds like I hate Disabled people.
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Pros
Decent Commission payouts, good hours (with a good manager)
Cons
Can be boring, fundamental misunderstanding of demographics, treat you like a child
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Worst place to work
Mobile expert (Former Employee) –  Ottawa, ON6 June 2019
Worst place to work full of favouritism
Managers treat you like animals and set unnecessary unreal targets nothing but a disappointment.not a good place to work at would never recommend to any one
Pros
None
Cons
Everything
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Overall rating

3.0
Based on 82 reviews
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3.3Work/Life Balance
2.9Salary/Benefits
2.5Job Security/Advancement
2.7Management
2.8Culture