The Malcolm Hotel Employee Reviews

Bad staff accommodation Nice coworker Working under lot of stress Lack of motivation and little support from the management Not recommended to work here for long time

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Fun work place, great staff and management

Chef de Partie (Current Employee) - Canmore, AB - 16 August 2023

The Chef has helped me more than he knows. All the staff and friendly and great people to work with. Kitchen is a very good place to work and management listens and wants the best.

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Insights into The Malcolm Hotel

Based on 19 survey responses

What people like

Feeling of personal appreciation
Time and location flexibility
Clear sense of purpose

Areas for improvement

Support from manager
Ability to learn new things
Sense of belonging

Lrofessional

Chef (Current Employee) - Canmore, AB - 28 June 2023

Great place to learn. Always get supports. Very professional. It can grow to better hotel. Location is great. New hotel. Open to new things and excite well.

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Terrible place

Line cook (Former Employee) - Canmore, AB - 16 June 2023

The head chef constantly misleads people with promising future promotions. Only to not follow up. Happened to multiple cooks when I worked there. No work life balance as you don't even get same days off weekly. Management constantly gossips about staff. Wouldn't recommend it to anyone

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For the dishwasher

Dishwasher (Former Employee) - Canmore, AB - 14 June 2023

In every way I can, I try to serve the organization I work in a friendly manner and win the hearts of the leaders and employees of the organization and work harmoniously because the organization I work for grows and the employees also build their own lives, so give me a chance.

Pros

Free lunch, accommadation

Cons

8hrs and over time

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Toxic management/culture

Server (Former Employee) - Canmore, AB - 10 May 2023

The "managers" of the restaurant gossip about staff, and are petty and unapproachable. They aren't held accountable by their manager, and have no idea how to lead a team. Completely toxic, terrible culture. Managers make inappropriate comments and are so inept that they are visibly stressed out by basic restaurant operation. All the time. Noticeable by guests (just ask around town).Experienced servers, stay away!!!!

Pros

Staff discount on hotel stay

Cons

Terrible management

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fun and fair workplace

Server (Current Employee) - Canmore, AB - 4 May 2023

Loved working here for the entire time I was here. The management is great and the staff are all very friendly. It is very much a teamwork oriented workplace that provide great perks

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Worst Job

Housekeeper (Former Employee) - Canmore, AB - 20 April 2023

If I could give this place 0 stars, I would. I worked in Housekeeping over the winter and I didn't expect much from the job. But when you are told in the interview that you would work 8 hours per day and sometimes overtime, you kind of expect that. I've had weeks when I worked less than 30 hours per week which doesn't even qualify as a full time job in Alberta. The management treated the housekeepers very poorly and I never felt welcome at work. If it wasn't for my very nice colleagues who became friends, I would have left after 2 weeks. The management was not able to make reasonable schedules, so there were days when we were 3 people at work and had 14 hours of work on our list which we were supposed to finish after 8 hours, and on other days we were 10 housekeepers and were sent home after 4 hours because it was not busy.All together I felt like we were being treated like garbage most of the time and do not recommend working there.

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Most Unpleasant Experience in My 11years in the Bow

Sous Chef (Former Employee) - Canmore, AB - 10 March 2023

Unprofessional. Drama seeking management. I was left to fend for myself. Not given the correct tools to do my job then written up when I clearly explained that the objectives couldn't be reached in the current situations. Extremely exhausting. Zero changes in the 12 months I was there.

Pros

Free food to kitchen staff

Cons

Exhausted constantly piecing lies together

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Housekeeping position

Housekeeping (Former Employee) - Canmore, AB - 14 January 2023

The work in this hotel is not difficult, the co-workers and some supervisors are also nice, but that's about it. Housekeeping management is a big disaster. At the interview, they promise you a lot of important things that they cannot fulfill. They promise you 8 hours a day, but you work a maximum of 6 hours. They offer you accommodation for employees in a trailer and after a month they kick you out of the accommodation and tell you just a few days in advance as compensation they give you accommodation in a shared dirty room without furniture that is 2 meters by 2 meters with 6 other people in the trailer. They also offers you the rest of the food from the restaurant for free, which will also be canceled after a month. You can't communicate with them politely Change of Housekeeper Management is necessary! Thanks for the experience, but I don't recommend this company if you don't want to be under constant stress.

Pros

the work is not difficult, co-workers, nice hotel environment

Cons

Management of Housekeeper, Salary

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Jobs at The Malcolm Hotel

housekeeping attendant

Canmore, AB

17 days ago

Hotel Guest Service Agent

Productive and fun loving place to work

Housekeeping Supervisor (Current Employee) - Canmore, AB - 7 December 2022

Malcolm hotel is one of the best places I have ever worked. Its a beautiful hotel. Housekeeping job actually is very relaxing, and leaders from Housekeeping manager to hotel Manager are very helpful and understanding, which makes this hotel an amazing place to work.

Pros

Relaxed working environment

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Don't work in housekeeping

Housekeeper (Former Employee) - Basement - 17 November 2022

Overall not a place I would recommend. Coworkers and supervisors help boost morals, but the housekeeper manager is not someone I recommend anyone having the "pleasure" of working with. The work itself is physicaly demanding but not terrible, the supervisors do what they can to help out. The housekeeping manager however regularly would talk behind employees backs, and show no loyalty for the employees. The housekeeping manager regularly does not show up. There is no appreciation for hard work, or even any recognition for a strong work ethic and efficient time management. Employees are viewed as a revolving door of faces so no effort is put in to get to know and appreciate them. The department is regularly referred to as a family, however the Houseekping manager does little to actually help. Also due to the close relationship between management, if there is an issue, it's impossible to bring the issue to HR and find a resolution. Staff accommodations is planned to be torn down in the future so the hotel has no regard for the upkeep of accommodations. Work hours regularly fluctuate, making it hard to survive off the one income, often resulting in needing to get a second job. There is a very high turnover rate due to the housekeeping manager not having any respect for the employees. Many of the departments around the hotel don't intermingle. Once again, not a place I would recommend working at.

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Never ever work in housekeeping

Housekeeper (Former Employee) - Canmore, AB - 6 November 2022

It is by far the worst place I’ve ever worked, and will be for you too it’s not even worth it for the staff accommodations. GM of housekeeping doesn’t do anything and barley shows up most days but don’t worry nothing will ever change cause of the relationship she has with HR pls I beg you If you think you might want to work here think again they have the worst reputation in the bow valley the reason they have no staff is because of how horrible management is trust me you’ll be sick of it in under a month DO NOT RECCOMMEND better off staying wherever you are

Pros

None

Cons

Everything

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Excellent team

Guest Services Representative (Former Employee) - Canmore, AB - 23 July 2022

I loved my team at the Malcolm!! Everyone had each other’s backs and managers supported through difficult situations with guests. It’s a beautiful hotel and they care about both guests and staff. Moved back home due to visa ending otherwise I would have loved to stay.

Pros

Discounted room rates and F&B, spacious staff accommodations only 5 min walk to work, supportive manager, fun team

Cons

Hospitality is hard and it’s busy in the summer and weekends. Definitely work hard play hard vibe.

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Must not think of joining this group members

Room Attendant (Former Employee) - Canmore, AB - 12 July 2022

No legendary team.I haven’t seen the manager for long time before. This summer, All of sudden that showed up and made new rule and instructions, always protects everything on management side opinions and staffs.We were not allowed to apply for any short vaccination on this busy season though….they can have fun with nice first summer after Covid-19 outbreak.That means here was not worthy of working hard even if you guys have nice experiences for this work place.Working harder, getting more rooms and less working hours and pay.If you have great skills to figure out this busy season as a room attendant, you would receive so unexpected amounts of tasks from unreliable management.Anyway, Staff accommodations will be demolished soon for brand new fancy apartments.

Pros

Helpful Assistant manager

Cons

Other management…

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Great Management and Work Culture

Line Cook (Former Employee) - Canmore - 3 July 2022

Room for growth, management cares and good pay. They always held fun activities for the staff to build morale. We had a great end of year Christmas party.

Pros

Good Pay

Cons

Busy

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There are much better hotels and restaurants in the area - experienced servers should stay away

Server (Former Employee) - Canmore, AB - 3 September 2021

I would like to share my experience as a server who has been working in restaurants for years, including several other hotels in the Banff area:This hotel is extremely disorganized. Many servers report discrepancies with their tip-out, leading us to question whether we are being paid what we are owed. Most of the managers lack the leadership skills necessary to motivate and support their team. Management in the kitchen is extremely disrespectful to front of house staff. Servers are expected to behave as though they are working in a fine-dining restaurant when the quality of food is subpar. Guests are routinely disappointed and feel as if they are being overcharged for what is essentially pub-grub. The head chef is unwilling - perhaps unable - to accept constructive criticism. Over the course of one summer season, the majority of our team quit to work elsewhere. Not a single one of them were unhappy with that decision. I strongly encourage anyone with any experience in the food and beverage industry to apply elsewhere, unless serious changes are made.The only reason I stayed for an entire season at this hotel was because of my wonderful coworkers with whom I bonded over our shared misery and lack of purpose.

Pros

Affordable staff housing, discounts on food and lodging at Clique properties

Cons

Extremely disorganized, payroll discrepancies, unqualified management

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Weird vibes

Housekeeper (Former Employee) - Canmore, AB - 15 August 2021

Not an understanding workplace, not a very compassionate one during a pandemic either. Management is terrible. Don’t expect to be treated fairly or kindly.

Pros

Location

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An interesting experience that ended abruptly and in an unprofessional manner

Prep Cook/Line Cook (Former Employee) - Canmor - 10 August 2020

I worked in the kitchen with a wonderful team, however despite my efforts I found myself stuck at a lower pay grade to the role I was fulfilling and then was pushed out the door with unfair dismissal,I was told I wasn't "good enough" (which was later proven wrong) I felt like the more I tried to do the worse things got.I was later accused of intention to do something that never happened or was going to happen, (if I intended wouldn't I have done it and been caught) I was given less than 12 hours to get out of the staff accommodation, (which fyi was a broke down, trashed, insecure old trailer which was setup for 4 people.... YUCK)I was also informed by multiple sources later that unprofessional comments towards myself and family where made and also some rumours began to circulate too.This was a very disappointing thing to experience, and definitely not the Canadian hospitality I expected.However I thank them at the same time for boosting my skills and confidence although it was wasted on them and only came to fruition when I immediately found my promotion in a restaurant 10x busier and demanding and I was told I was awesome.

Pros

Fine dining experience, Creativity

Cons

Unprepared, Unprofessional Management, Oversold Experience

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i love my job

Canmore, Banquet cook (Current Employee) - Canmore, AB - 16 March 2020

learnt lots from chefs have a solid relationship with management where I feel comfortable addressing issues never felt out of place, or afraid to ask for help

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Fun work place

Housekeeper (Current Employee) - Canmore, AB - 6 February 2020

overall good environment to work in. Helpful supervisors, always looking to be a support if you need them. Nice staff accommodation, 10 minutes walking to work.

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