Hostess/Busser in Waterdown, ON
Great Place for students part-time
I started working at the Keg when I took a year to work after High School and I never thought I would love going to work at a part time job. The atmosphere of a busy restaurant is so great and the people I worked with made going into work even better. I started as a Busser and after about three months I started to transition to a hostessing role. The hardest part of the job is if you are "Head Host" but managers are great at preparing you for that role and ensure you are ready for it as a good head host can earn the restaurant a few hundred bucks per night. The best part is when the restaurant gets busy and you look at your watch and your shift is almost over. Time literally flies. One of the worst parts is there are no end times. you are at the mercy of the managers to allow you to go home. if a manager gets busy you might be there for a while.
Server in Niagara Falls, ON
Competent staff, poor management
The specific Keg I worked at was not the best work environment. There is an insane amount of drama and tension among the employees no matter whether you’re working FOH or BOH. The management fluctuates between amazing and hilariously bad. The Niagara Falls Keg is insanely busy and you’re open much later than any other Keg (12-12:30) and the bar is open even later. There is no auto-grat for the servers despite the huge amount of international travellers and gift cards we receive, but you’re still expected to tip out a decent amount. There are a LOT of employees, so it usually runs pretty smooth, but when it’s bad it’s BAD. New Years Eve is probably the worst bc the hotel that the Keg is in sells prepaid meals as part of a package, which means most of ur tables don’t pay, complain about needing to pay for drinks or items not included, and leave a terrible tip, if they leave anything at all. Perhaps the most annoying though is that when you tell management your schedule, they don’t always obey. For example if you have late classes on Tuesdays and Thursdays so you grey those out, you will be booked on those days and it’s up to you to find a replacement. If you request a day off, it’s never guaranteed, and it’s almost impossible to get Saturdays off.Perhaps the most telling about this Keg, however, is that I have YET to receive a call back to work after the second lockdown (despite emailing several times to confirm that I am still available to work and am decently high in seniority) but they have this add up asking for NEW servers.
I recently started working at the keg, and i’ve had nothing but amazing experiences. I love the people, the job and the environment. Management is so understanding and do their best to make things work. never worked anywhere better
This is by far the best restaurant I’ve ever worked at, I have worked at 5 different restaurants and no one else compares to the keg! They treat their employees with respect and pay well!
They value their employees
Well-run restaurant, they have it down to a science. Minimal side-work compared to other corporate restaurants. 4-6 table sections, great tips. They really try to encourage a great culture and employee friendships. Discounted food and alcohol offered after shifts. THE most flexible scheduling I've ever seen... at any job! Team-building staff events seasonally. Employee recognition and sales competitions offered as well.