Cautious...Shady practices that are forced on
Service Advisor (Former Employee) – Etobicoke, ON – 29 November 2017
Was a service advisor for a local dealership in the group for about 4 years. First few years everything was great, management was great but then things went downhill after that.
No work/life balance was there, especially when we were short handed....asked for compensation because of the extra work load and was given a less of a bonus value and minor salary increase.
Was taught shady practices in order to get a good bonus, ie. ELR = effective labor rate, meaning paying a technician 1 hr of pay, charging the customer 1.5 hours of pay, the extra 0.5 goes to the house and my numbers...unfortunately i was forced to adapt to this to have a stable income and compensate the low salary pay.