Great compant, just not for me
Special Services Associate (Former Employee) – Ottawa, ON – 26 February 2018
A typical day at work at the Special Services Desk included assisting many customers with issues that they've had with their orders, products and services, processing returns, and following up with customers on services/orders. I learned a lot about how to use computer systems to create and sell orders, how to run reports (which was one of my favourite parts of the job) and how to respond to upset customers. The job wasn't for me because I found that the negative vibes I got from customers for eight hours a day really began to take a toll on me - that was definitely the hardest part of the job, but it did give me more confidence in myself in the end. The management was always very approachable and friendly. They were very understanding when I needed to cut back on some hours when classes started again in the fall. The managers always made an effort to bring associates together, whether that be in fundraisers, associate events, BBQs at lunch, or Cashier Appreciation Month. The only way I feel like they could improve is in taking initiative to intervene when an associate is dealing with a big customer issue instead of seemingly avoiding as many confrontations as possible. The most enjoyable parts of the job for me were the associate community/atmosphere and expanding my knowledge in different departments and in customer service skills.
Occasional free lunches, expanding my knowledge, friendly coworkers