Working at The Brick: Employee Reviews
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Fast pace, fun, supportive management, excellent training
Sales Specialist (Former Employee) - St. John's, NL - 11 January 2023
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The most useful review selected by IndeedWorked at the The Brick in St. John's for a few months as a sales rep when they just opened up. They gave us 2 week sales training which I thought was excellent. Fun working atmosphere, but fast paced and highly competitive because it's a 100% commission based. Compensation is a problem because it's commission only salary. Benefits kick in after 3 months which wasn't cool. They hire the best and keep the best so that keeps working environment healthy.
Pros
Training, management support, co-workers, customer base
Cons
Compensation and benefits structure.
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Overbearing workload and dishonest management
Sales Associate (Former Employee) - Alberta - 24 January 2023
Job descriptions are never followed, you will be expected to do management and customer service duties on top of the sales position they hired you for, you will not be compensated for doing so. Management will twist words around to create tension between sales associates rather than solve issues.
Pros
Commission
Cons
Minimum wage pays better
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Insights into The Brick
Areas for improvement
- Fair pay for job
- Sense of belonging
- General feeling of work happiness
Poor management
Chauffeur-livreur (Former Employee) - Anjou, QC - 24 January 2023
They decide who makes the money(paid by commission).. the management is weak they see you as a number they dont care about you .. they will make you work more for less and somedays you work less for so much more they dont make sense..
Pros
No boss in your butt
Cons
Management
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It was OK
Administrative Assistant/Receptionist (Former Employee) - Calgary, AB - 7 January 2023
Management is a bit messy. Lots of drama and personal relationships made the environment difficult to navigate at times. I'm ultimately just glad that I left. Too many politics for a service job.
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Very competitive with very poor management
Sales and Design Professional (Former Employee) - Huntsville, ON - 30 December 2022
Not a place if your looking for a long term employment with a healthy work place environment. Support isn’t always available and when needed was mostly a bullet in your back.
Pros
Decent earnings
Cons
Horrible management. Very bad treatment with a ton of bullying and vulgar verbal abuse
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Broken back
Material Handler (Former Employee) - Mississauga, ON - 29 December 2022
Cons-physically demanding, Back breaking. -Lifting heavy appliances. -low paying when I was working there. 16/hourPros-some coworkers were the salt of the earth types.
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Terrible company
Customer Service Representative (Former Employee) - Halifax, NS - 15 December 2022
Worst company to work for, the have terrible pay and genuinely don’t care about staff. The policies are horrible and the amount and quality of work expected is astronomical for a minimum wage job.
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Good experience but toxic work environment
Sales Associate (Former Employee) - Winnipeg, MB - 28 November 2022
A typical day at the job is fun and competitive. You get to learn a lot from the experience as you talk to many people everyday and constantly improve your communication skills. You get to learn a lot about the products which can be helpful when you want to get something for yourself. The benefits and pay are also decent if you work hard and know how to sell. Work can be very fast paced and stressful on busy days especially during big sale periods but switches to very slow and boring during other times when only a few customers show up the whole day. A good thing is that you can sit on sofas or beds when you take a break.The pros however end there as everything else about the place is toxic. The management is not supportive and pushes you to meet crazy sales targets which provide no benefit to you as the work is commission based. They expect you to do many tasks around the store everyday such as cleaning the store which would at times include picking up dozens of vases and cleaning under them, moving furniture, changing dozens of price tags which can be tedious and repetitive. What makes it worse is that you do this for hours everyday but you aren't getting paid for any of it since the only way you get paid is by making sales to customers. The workplace culture is fun but the managers try to control everything you do. You need to depend a lot on the merchandisers and Customer service so if you don't have a good relationship with them or they are having a bad day it can make your job difficult. Overall a good learning experience but wouldn't recommend anyone to work there since -
Pros
Free Lunches during event days, lots to learn, fun environment, decent pay benefits
Cons
toxic management, does not appreciate time or effort, unrealistic sales targets, tedious tasks
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expérience médiocre au service à la clientèle
Service à la clientèle (Former Employee) - Trois-Rivières, QC - 27 November 2022
positif: salaire légèrement au dessus du salaire minimumavantage sociauxpossibilité d'avancementnegatif:gestion toxic (jalousie, parler contre les employées, très peu d'entraide, menteur, manipulateur)clientèle exigeant et entreprise qui fait très peu pour aider ses clientsemplois qui gruge tout ton énergie mentalementambience de travail insupportable et malsaintéléphone n'arrête jamais de sonnercharge de travail excessive
Pros
rabais employé, cuisine, avantage sociaux
Cons
la gestion, la job en entier, la clientèle
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Not the best place to work
Furniture Delivery Driver (Former Employee) - Mississauga, ON - 23 November 2022
Unbiased to the fact that i was let go;There’s a lack of accountability when it comes to management. Very little incentive and no work life balance.Expect to do things out of the ordinary to get ordinary jobs done. Management won’t hear all the great reviews about you, just the bad ones. If they don’t hear anything at all, they assume you’re okay and doing fine.Some jobs requiring up to at least 4 people for heavy bulky items can be requested of a 2 man team because simply because “the customer comes first”.Raise for concern can be viewed as “talking back”.The routing is created from a machine that’s supposed to optimize your route, but there’s plenty of days you’re zig zagging in a city and you’re expected to be smarter than a machine.Loading trucks is all fun and great even if it’s to the door of the truck. The planning on the other hand doesn’t take into consideration of the items that are being picked up (eg. dropping off 3 appliances at your first stop, keeping the bulky garbage, and picking up 3 appliances now stopping you from now reaching the items at your next stop).Lastly, expect for management to do the absolute most for the customer and not care about what it means you have to do in the process.
Pros
Great commission pay and tips
Cons
Pay often not worth the labour
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Jobs at The Brick
Good people, bad managers
Sales Consultant (Former Employee) - Collingwood, ON - 23 November 2022
No accountability if you're in the inner circle. Management takes sides with their favourites and feeds them extra deals. Franchise owner offers sales bonuses then renegs on them and doesn't pay. Management leaves at 4 everyday leaving the customer care staff left to be sales managers.Count your invoices because paychecks in Collingwood are not accurate compared to what you sell.
Pros
Easy work
Cons
No support for sales staff, No training from management, No professional development, Only promote best sales reps, not best managers
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Fun workplace but stressful
Merchandiser (Former Employee) - Brampton, ON - 19 November 2022
Worked there for 3 years the pay was decent for a entry level job the warehouse crew made it worthwhile but wage wasn’t increasing so I eventually quit.
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You get what you give
Sales Associate (Current Employee) - Medicine Hat, AB - 8 November 2022
I love my job. There’s always something to do and new things to learn. You get out of it what you put into it. Everyone is mostly positive but you get some clashing of personalities which is pretty normal everywhere.
Pros
Awards for contests, great benefits
Cons
It’s retail. No weekends off
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It is always very hard days at the work . They don’t have any proper management.
Customer Service Representative (Former Employee) - Prince George, BC - 7 November 2022
It is worst company and worst management ever where I work . I will never suggest anyone work here. Job culture is poor they will want you to learn everything just in a week. They just give importance to their old employees and for new people it’s very hard to manage. They will put lot pressure on you, even if you are trying your hardest they will never ever going to appreciate you. If someone else make mistake they will make you responsible for everything.
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Bad company to work for
CSR - Customer Service Representative (Former Employee) - Kamloops, BC - 7 November 2022
This company is a joke and they play favourites and they do not train staff properly. The wage is garbage and you have to fight to get benefits even though you’re paying for them
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Great people, poor Management & Company policies
Sales Associate (Retail) (Former Employee) - Halifax, NS - 5 November 2022
In my experience they have a lot of really good employees who care about their customers, but Management and the Company treats you like a number. Zero understanding or caring for your individual situation. Customer service and merchandisers are paid the bare minimum. I wouldn't recommend it. There are simar jobs that pay as good if not better. Don't waste your time and energy in a Company that does not care about you.
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Not Bad
Operations Supervisor (Former Employee) - Nanaimo, BC - 3 November 2022
Not a bad place, Best Management store manager is very friendly and understanding , I honestly recommend to work here for any one who would like to start their carrier in Retail, Best store Management
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Good People in the back, terrible management.
Warehouse/Merchandiser (Former Employee) - Red Deer, AB - 3 November 2022
I did not mind the tasks, and the people I was working directly with were fantastic. However, there is little to no communication between the warehouse and Management, leading to several problems. Management also does not like to listen to the warehousers, and the Store Manager at my location micromanaged everything and treated all the staff like garbage.
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Le salaire
Commis d'entrepôt (Former Employee) - Montréal, QC - 28 October 2022
Les salaires ne sont pas compétitif comparativement aux autres employeurs
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Great experience rationalized challenges thrilling carrer pathway
General Sales Manager (Current Employee) - Calgary, AB - 25 October 2022
Big company/respectful and helpful team mates/career development/management are magnificent with lots of tips and experience to learn-wonderful culture and positive energy-rationalized challenges keep your day busy and exciting-I love it
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Not a great place
Merchandiser (Former Employee) - Lloydminster, AB - 24 October 2022
Schedule was all over the map, and rare to have more than a week at a time. Some of the staff and management were great people to work with. Pay was not good. I found the drama really hard to deal with.
Pros
Some good people
Cons
Minimum wage, drama
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Ratings by category
3.0 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Salary/Benefits
2.9 out of 5 stars for Job security/advancement
2.9 out of 5 stars for Management
3.0 out of 5 stars for Culture
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