Customer Service Representative (Former Employee) – Langley, BC – 14 November 2018
In the typical day in the customer service area was having at least an hour a day just getting yelled at and sales people making everything to extreme. The workplace was 98% male and had sexism and racism as i was not Punjabi and 97% of mu coworkers were. However, the rest of the girls behind the desk worked together to make the days go bye.
Half hour lunch
Most of the time i had to work through my lunch at my desk.
Warehouse Worker (Former Employee) – Niagara Falls, ON – 14 November 2018
The place isnt bad to work at the work is decent like any other job in this category. The management is toxic and you get treated like absolute garbage and not like a human being. This location needs an undercover boss to see how the employees actually get treated it's that bad. They also try to get you to do unsafe work.
Customer Service Representative (Former Employee) – Hamilton, ON – 28 October 2018
Half of the staff in customer service have no idea what they are doing and another half just hates their job. 80% of the calls are frustrated customers whose deliveries have been delayed , furniture damaged etc. I worked there as a part time and they wouldn't give me a single shift in like 2 weeks. Do not work for this certain The Brick location.
Hard work only rewarded with mediocre pay and managers desiring even better performance from hard working employees
Customer Service/Material Handler (Former Employee) – Mississauga, ON – 27 October 2018
Pros: Flexible hours except during September and December. Friendly employees; possibly the most nice and understanding employees at the lower end of the workforce hierarchy.
Cons: Expect to be doing back breaking work without acknowledgement from the company. Pay is NOT worth it and could be found at any other job. Enjoy the luxury of lifting fridges, couches, ovens, and more without ever being allowed to take five minutes to stretch or recover stamina unless being told you're unproductive is something that one could enjoy. Must work for at least 5 Years for advancement depending on department.
Barbaque/Lunch event for free once a month, Employee discounts on furniature and appliances (although overwritten by sales), flexible hours
A typical day at work includes working with awesome people, being taught by knowledgeable co-workers and welcomed into a great and fun job culture. Teaches you the skills and background foundation to develop your sales skills for future endeavours.
Sales Associate (Former Employee) – Fort St. John, BC – 25 September 2018
The brick was one of the worst companies I've ever worked for. If you have kids be prepared to be told by the 2nd day you work there "if I would have known you where a single mom I would have never hired you" and if I had to ever pick my kid up because he was too sick to be in daycare I was threatened that I would be fired. even if you are not a single parent and had family duties to take care of hiring laws and family act laws keep your job safe and the brick clearly does not care. the brick does not pay their employees enough to treat their staff like absolute garbage they had little to no respect for their staff will fight and argue in from of customers about the most petty things. I have never quit a job so fast in my life.
Other sales staff are friendly.
Managment, staff arguing loudly infront of customers, horrible training program, not family friendly
Sales Associate (Former Employee) – Mississauga, ON – 14 September 2018
Working in the brick was one of my bad experience in my life because the environment was unprofessional, unethical and unhealthy. The co-workers were bullying each other and fight for their commission. The hardest part of the job was very long hours and sometime don't get a chance on break, stand; whole day with my feet without have a break. The most enjoyable part to work as a sale person and explain about the promotion. Overall, it was a horrible place for me to work.
Customer Service Representative (Former Employee) – Richmond Hill, ON – 13 September 2018
Work in the office and take calls send emails, process invoices and payments, I learned how the furniture store operates, Management was easy going, down to earth and very appreciative, always providing incentives, I didn't have any trouble with my duties and really enjoyed the whole job.
Corporate (Former Employee) – Edmonton, AB – 5 September 2018
This was my first real position in my field and it has completely made me rethink my career path. I did learn a lot, but the training wasn't great as I filled a position that was urgent. The people that I worked with were some of the best people I have had the pleasure to know, but management was terrible. The three managers above me were dishonest, sneaky, and the definition of fake friends. I witnessed morale in the corporate office plummet to the lowest it has been in years due to mismanagement. I enjoyed my time there for about 8-10 months, and started looking for other employment after that. Overtime worked doesn't matter when you're on salary. When you try to cash in on that time and leave a little early you're reprimanded, but if you don't work the overtime in the first place you're also reprimanded. It's not a company that treats its employees like family, it is a company that doesn't seem to know that your employees are your strongest asset.
Great coworkers, good initial learning opportunity
Sales Representative (Current Employee) – Airdrie, AB – 23 August 2018
This place can be extremely rewarding if you are a favorite, however, if you are not you will be bounced around from corner to corner. This is too much stress to make enough money to provide for yourself, let alone your family. Throughout my time that I was there I never had the same manager for more than 3 months, as people seem to fly through this company.
Odd requirements, too much stress with not enough reward.
As a Sales representative you can expect to work under the pressure 24/7. You work only on commission and if you wanna make more than minimum wage you have to work more than 40 hours week. Tipically the top sales people work every single day.
However, even working on commission you cannot define your schedule. It’s expected from you working 8 hours and 30 min a day. You have to get there 30 min earlier to clean your area. After that you can start working.
The environment is very competitive, and you feel underpaid for the kind of job. There are so many unrealistic goals to achieve that you will feel you are a horrible sales person even when you are doing great.
The only positive thing was my store manager, who is a nice guy.