The Bradford Group Employee Review

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More work, less pay.
Customer service representative (Current Employee) –  London, ON25 July 2018
hard to meet metrics, encourages employees to lie to customers, expects you to sell more than your wage per week.

Collectibles Manager is a complete bully. picks on people until they are forced to quit.

Archaic systems, unwilling to advance
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Good people to work with.
Customer Service Representative (Former Employee) –  London, ON29 April 2019
Steady hours, standard pay, incentives. Great team environment. Management is always friendly. Was promoted to the Hamilton Exchange team within 6 months of working there.
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Not quite truthful when hiring
Customer Service Associate (Former Employee) –  London, ON25 February 2019
When they hired me, I fully explained that I didn't want to do any type of sales, and they said there were NO sales. They also said that we didn't work past 8 pm. The first week on the floor I was reprimanded because I wasn't up to my quota with shipping and extra security (sales) that they required to be on each order.(Customers didn't like paying extra security and shipping, so they would ask for it to be removed). It was unacceptable that I hadn't reached my monthly quota by the first week of the month. Then when my next schedule came up I would be working 3-11 pm. When I went to my manager , she was more interested in talking to another employee about her weekend adventures. 75% of the team I was hired with have also left. I feel they wasted my time and theirs by training me for 3 weeks, only to have me leave 2 weeks after that, knowing what I was told before I was hired. Be honest when your hiring about what is expected and offered!!!
Pros
lots of free parking
Cons
not honest about what to expect
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Overall rating

3.1
Based on 92 reviews
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Ratings by category

3.2Work/Life Balance
3.1Salary/Benefits
2.7Job Security/Advancement
2.9Management
3.1Culture

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