learning dealing with people problems,deal with confidential information
Customer Service Representative (Current Employee) – London, ON – 22 February 2018
go everyday for work help my clients ,get individual and group targets done,have a little fun with my co.workers i have learned how to deal with people problems on phone,how to make customers happy,patience,listening skills ,explain my point in details work hours are not stable change very often talk to people over the phone and help making them happy is the most enjoyable part
Customer Service Associate (Former Employee) – London, ON – 25 February 2019
When they hired me, I fully explained that I didn't want to do any type of sales, and they said there were NO sales. They also said that we didn't work past 8 pm. The first week on the floor I was reprimanded because I wasn't up to my quota with shipping and extra security (sales) that they required to be on each order.(Customers didn't like paying extra security and shipping, so they would ask for it to be removed). It was unacceptable that I hadn't reached my monthly quota by the first week of the month. Then when my next schedule came up I would be working 3-11 pm. When I went to my manager , she was more interested in talking to another employee about her weekend adventures. 75% of the team I was hired with have also left. I feel they wasted my time and theirs by training me for 3 weeks, only to have me leave 2 weeks after that, knowing what I was told before I was hired. Be honest when your hiring about what is expected and offered!!!