Customer Service Rep (Former Employee) – London, ON – 24 September 2018
I was in the past an employee and at first I was doing ok. Then I went from the one department to the other and the supervisors in the rare coin division were cruel and always compared one person to the others at morning meetings. The one supervisor told me I would never succeed because I was afraid to succeed, by selling a product in cold calling that I did not have any belief in the ticket prices, The same supervisor would go up behind people including me and scare us and think it was funny and ok to do.
Customer Service Associate (Former Employee) – London, ON – 25 February 2019
When they hired me, I fully explained that I didn't want to do any type of sales, and they said there were NO sales. They also said that we didn't work past 8 pm. The first week on the floor I was reprimanded because I wasn't up to my quota with shipping and extra security (sales) that they required to be on each order.(Customers didn't like paying extra security and shipping, so they would ask for it to be removed). It was unacceptable that I hadn't reached my monthly quota by the first week of the month. Then when my next schedule came up I would be working 3-11 pm. When I went to my manager , she was more interested in talking to another employee about her weekend adventures. 75% of the team I was hired with have also left. I feel they wasted my time and theirs by training me for 3 weeks, only to have me leave 2 weeks after that, knowing what I was told before I was hired. Be honest when your hiring about what is expected and offered!!!