Customer Service Representative/Sales Associate (Former Employee) – London, ON – 13 March 2018
Not a fun place to work, they want you to shill overpriced junk to mainly senior citizens. Not to mention they record any time away from your computer even when you go to the bathroom which they will penalize you for if you go over 10 minutes in total which is shared with your wrap up time. Also, you have to bring your own lunch or you will go hungry most of the time as it is in an out of the way location with the nearest restaurant being a timmys 15 minutes away on foot.
Although this doesn't become apparent until after a few weeks as the training staff are nice
the training was a nice experience
poor job stability, constant pressure to sell, monitored all the time, out of the way
Customer Service Associate (Former Employee) – London, ON – 25 February 2019
When they hired me, I fully explained that I didn't want to do any type of sales, and they said there were NO sales. They also said that we didn't work past 8 pm. The first week on the floor I was reprimanded because I wasn't up to my quota with shipping and extra security (sales) that they required to be on each order.(Customers didn't like paying extra security and shipping, so they would ask for it to be removed). It was unacceptable that I hadn't reached my monthly quota by the first week of the month. Then when my next schedule came up I would be working 3-11 pm. When I went to my manager , she was more interested in talking to another employee about her weekend adventures. 75% of the team I was hired with have also left. I feel they wasted my time and theirs by training me for 3 weeks, only to have me leave 2 weeks after that, knowing what I was told before I was hired. Be honest when your hiring about what is expected and offered!!!