Customer Service Representative (Current Employee) – London, ON – 31 August 2017
I work in the checks department and all of the advertisements sent out to customers are purposefully misleading. When the customer calls to place an order, it's usually 3-4x higher than the price on the advertisement because of all the fees. And of course, the agents on the phones have to deal with the yelling and screaming from customers about this while I'm sure the higher ups are rolling in money and laughing at us. Not a good place to work, advertisements are deceptive, no job security if you're a temp.
Long commute, misleading advertisements, too much focus on performance
Customer Service Associate (Former Employee) – London, ON – 25 February 2019
When they hired me, I fully explained that I didn't want to do any type of sales, and they said there were NO sales. They also said that we didn't work past 8 pm. The first week on the floor I was reprimanded because I wasn't up to my quota with shipping and extra security (sales) that they required to be on each order.(Customers didn't like paying extra security and shipping, so they would ask for it to be removed). It was unacceptable that I hadn't reached my monthly quota by the first week of the month. Then when my next schedule came up I would be working 3-11 pm. When I went to my manager , she was more interested in talking to another employee about her weekend adventures. 75% of the team I was hired with have also left. I feel they wasted my time and theirs by training me for 3 weeks, only to have me leave 2 weeks after that, knowing what I was told before I was hired. Be honest when your hiring about what is expected and offered!!!