Customer service for cheques (Former Employee) – London, ON – 1 August 2017
Was hired on as a temp at minimum wage. Within a week I was bumped up to selling cheques, with a pay raise ($12). Worked for 6 months and was hired permanently. Then they started my 3 month probation. Did everything the same, got the stats, but in the last week of my probation I was let go. Worked a total of about 9 months. I wasn't the only one they did that to.
Its fine if you don't need permanent. They had fun days and some nice bonuses if you meet stats.
Customer Service Associate (Former Employee) – London, ON – 25 February 2019
When they hired me, I fully explained that I didn't want to do any type of sales, and they said there were NO sales. They also said that we didn't work past 8 pm. The first week on the floor I was reprimanded because I wasn't up to my quota with shipping and extra security (sales) that they required to be on each order.(Customers didn't like paying extra security and shipping, so they would ask for it to be removed). It was unacceptable that I hadn't reached my monthly quota by the first week of the month. Then when my next schedule came up I would be working 3-11 pm. When I went to my manager , she was more interested in talking to another employee about her weekend adventures. 75% of the team I was hired with have also left. I feel they wasted my time and theirs by training me for 3 weeks, only to have me leave 2 weeks after that, knowing what I was told before I was hired. Be honest when your hiring about what is expected and offered!!!