The Bradford Group Employee Reviews for Customer Service Representative

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3.0
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Good
Inbound customer service Agent (Former Employee) –  London, ON12 February 2015
Fast paced work environment,
I got good managers.
I enjoyed working there .
Nice Co- workers
I enjoyed taking calls alot , A satisfied customer would make my day.
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3.0
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Productive place, long days
Sales/Customer Service (Former Employee) –  London Ontario14 July 2014
Working for Bradford was a decent job. The hours were nice, co-workers were helpful and friendly and the atmosphere was great, but the company felt very un-informative and the training was very poor, unfortunately. Sitting at a computer for 9 hours felt very long but was not at all difficult.
Pros
Friendly staff, easy job.
Cons
Hours felt long, poor training.
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3.0
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Bradford Exchange
Customer Service Agent (Former Employee) –  London, ON4 March 2014
While at Bradford Exchange I was give the opportunity to speak to clients on an international level and learn very valuable skills. In was able to be officially trained in customer service, have access to clients accounts. Speaking to some of these clients I was\ able to learn a lot and enjoy the satisfaction of knowing at the end of the call I was able to help the client and the client was satisfied. However, the job could be very difficult as Customer service can be stressful especially when its all you do for your entire shift. Overall I enjoyed my time at Bradford Exchange and appreciate everything I was able to learn from that job.
Pros
Leaned many new skills and was more officially trained in customer service.
Cons
Being in customer service I got yelled at a lot and sometimes it was a lot to handle.
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5.0
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customer service
Customer Service (Former Employee) –  london ontario1 April 2013
answered phones,fixed invoices
helped other reps
filed paper work
Pros
paid breask
Cons
overtime
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Overall rating

3.1
Based on 94 reviews
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3.2Work/Life Balance
3.1Salary/Benefits
2.8Job Security/Advancement
2.9Management
3.1Culture

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