The Body Shop Employee Reviews

very supportive work environment. Great place to learn new things and work at. The Manager is supportive and understanding. They give you proper training from time to time.

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Great company, poor leadership

Store Manager (Former Employee) - Canada - 26 September 2023

I love everything the company stands for and is, bcorp, going all vegan, being an activist brand etc. But most all leaders are not reflective of the body shops views. There is no work life balance even though they preach the importance of that. They pride themselves in being a different retailer than the rest, but no major difference in worklife balance, benefits, scheduling, wage or general employee wellbeing than any other retailer out there. They have very high expectations of staff and only care about the KPIs and money. No matter how well you do or if your store is a top performer in many areas you are still told you are not good enough. Expect to be pushed to your limits and told that work should be your top priority in your life with little empathy. It's a great place for young people to get there first job. But there seems to be some pushback around hiring young people for roles even though it's what the company is try to attract as a customer and employee.

Pros

Free products, coworkers

Cons

No work life balance, Scheduling, expectations, management, wage, employee wellbeing

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Insights into The Body Shop

Based on 85 survey responses

What people like

Feeling of personal appreciation
Supportive environment
Clear sense of purpose

Nice colleagues

Customer Experience Associate (Former Employee) - Regina - 26 September 2023

Nice colleagues to work with. Pay is decent too but sometimes the hours are very little. Products are interesting and you get a good employees discount

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Fun and easy

Team Leader (Former Employee) - Hamilton, ON - 25 September 2023

Job was very easy with good management. I enjoyed working here day to day engaging with the customers. It can get slow here and there but that is okay

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Excellent Experience

Key Holder/Sales Associate (Former Employee) - Charlottetown, PE - 19 September 2023

I absolutely loved my position at TBS, the management team in Charlottetown was amazing and the culture (both corporate and within our store) aligned well with my personal values and vibe.

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Associate

Associate (Former Employee) - Richmond Hill, ON - 30 August 2023

Great discounts - 50% off merch and 30% off gifts. Laid back setting, not a busy store. Loved trying and learning about all the products. We were encouraged to try new products and see what we loved.

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alright workplace

Seasonal Sales Associate (Former Employee) - Waterloo, ON - 23 August 2023

Most of the people who worked there was super nice but if you don’t give out enough loyalty cards they get pretty rude. They make costumers upset, and they even lost a few cause of their attitude

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Okay place for retail

Team Leader (Former Employee) - Toronto, ON - 20 August 2023

Compared to other retail jobs, this one is easier because you don't have to fold clothes all day long, can wear whatever you want (as long as theres no logos) and it's not hot like working in food service. Management is generally pretty understanding and chill, unless you aren't able to meet their expectations of how many membership points cards you can sign people up for. Lots of really nice co-workers there that are all mostly university students or freshly graduated students. You get a paid mental health day every year as well as paid volunteer days, and full time employees get benefits too.

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Great Place to work

Customer Consultant (Former Employee) - Kamloops, BC - 12 August 2023

Great company, ethical. In depth training. Hours are sparse, Average pay, days can be slow. The team is amazing and management is really the best. The free product is a great bonus.

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Place

Store Manager (Former Employee) - Cookstown, ON - 10 August 2023

Good place to work, great experience , mall was quite but over all good place . Fun place pay could be better. Not much growth. Back up stock was located at a storage place about 10 min drive not ideal when you need product needed to drive to the storage unit to pick up.

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Jobs at The Body Shop

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Productive and enjoyable talking to people.

Team Lead (Former Employee) - Toronto, ON - 26 July 2023

What is the best part of working at the company?Decent wages and free products to try with a great employee discount.What is the most stressful part about working at the company?The company's main focus is not on sales but getting people to sign up for their loyalty card. If you don't make a certain quota you are made to feel like you are not doing well at your job. What is the work environment and culture like at the company?It is great to work with all the employees since everyone is friendly and personable. Most customers are great and are badically loyal to the brand so know what they want when they come to the store.What is a typical day like for you at the company?Talking to customers and telling them about the products and how they can benefit them.

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Fun Workplace not much room to advance

Team Lead (Former Employee) - Markham, ON - 20 June 2023

People there were great, fun environment and lots of good training provided. High expectation to meet sales goals however no reward for meeting them as a TL and not much room for advancement once you get to that position.

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Always watch those KPIs

Store Manager (Former Employee) - Edmonton, AB - 17 June 2023

The body shop started out as a fun job, retail selling body products easy peasy, but you've gotta watch all of the numbers. Fall below your segment numbers and you've gone from the best employee to the worst in a matter of hours. The management teams seem to be older women with too much time on their hands who would rather complain about other stores and their ways of doing things than to follow company standard.

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The bodyshop is with very strong culture of racism

Store Manager (Former Employee) - Richmond, BC - 15 June 2023

Asian managers are not being treated, evaluated and judge in fairly manner. It's dispointing working in a company saying loving earth and loving people but actually don't.

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It’s Fine

Store Manager (Current Employee) - Alberta - 12 June 2023

Pay is not competitive to other cosmetic brands. Employee discount is good. The brand values and products are things that I can easily stand behind. Things are often quite disorganized.

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Fun place to work

Sales Associate (Former Employee) - Alberta - 12 June 2023

Really fun company to work for. You get some pros, like 50% off for products and 30% off for gifts; there's no strict dress code; and it’s pretty easy to move up in the company as well.The only issue I had with the company was with the upper management—they have god complexes and love to not hold their store managers accountable. They also expect you to be married to your job, even though they are really disorganized.

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Not the worst but not the best.

Employee (Former Employee) - Grande Prairie, AB - 30 May 2023

What is the best part of working at the company?The product discount is fabulous and the pay was fairly good for retail.What is the most stressful part about working at the company?They are incredibly disorganized and everything at Head Office is in a constant state of chaos.What is the work environment and culture like at the company?Woke. Way too much politics in the workplace.What is a typical day like for you at the company?Come in, open the store, check commmnications and all our goals. See what sales are coming sometimes do a Teams meeting. Help customers of course!

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Team is great but management and upper management is incompetent

Team Lead (Former Employee) - Oshawa, ON - 29 May 2023

I’ve never worked for a store manager as incompetent as the one at the Oshawa Centre. They base the schedule around their own personal lives and over work everyone else. They put ridiculous pressure on you and make you feel like the whole company is going to go up in flames if you make a mistake. The manager has zero sense of accountability/responsibility and the upper management has absolutely zero desire to hold their store managers accountable. They have perfected the art of deflection.

Pros

My team

Cons

The management

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Positive work environment

Sales Associate (Former Employee) - Canada - 25 May 2023

Great place to work, love the products and company message, casual selling job. There is lots of training and they really prepare you for the floor. I built some of my best customer service skills here.

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Upper Management is Difficult

Sales Associate (Former Employee) - Calgary, AB - 20 May 2023

The actual job is good, you get lots of training. The biggest issue is that you will be expected to work alone the vast majority of time. If your lucky the store manager is great, but upper management is a MESS. I've have seen the district manager purposely undercut, and tear down store level management.

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It was great.

Shop Manager (Former Employee) - Ottawa, ON - 18 May 2023

My time at the bodyshop was great! As a top performing store manager, I won a trip to Ecuador! Great support from head office. And they also supported volunteer hours to stay involved in the community.