The Arbutus Club
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The Arbutus Club Employee Review

Great for students

4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
9 January 2017
Management is fantastic at providing work/life balance. Management really goes above and beyond to attend to employee needs. This investment is reflected in employees' efforts as well.
Ratings by category
5.0
Work/Life Balance
4.0
Management
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4.0
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16 April 2019
Same roleSame location
BISTRO SERVER (Former Employee) - Vancouver, BC
Greeted each member and took the members food order. Oversaw the cleaning and organization of the Bistro area. Responded to customer’s concerns and complaints. Oversaw the closing shift duties. Able to make a variety of hot and cold beverages at any time.
Pros
co workers
Cons
Hours
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4.0
Job Work/Life Balance
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Management
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25 May 2018
Same roleSame location
Bistro Server (Current Employee) - Vancouver, BC
Overall a fairly good place to work. Co-workers are encouraged to help each other out and they are understanding of sudden health issues. The biggest downside is the lack of "Additional" staff, meaning if more than 1 person is sick or on vacation, everyone ends up working at least an extra day or two. Recent CEO Change so please disregard my rating of the CEO as we've had him less than a month, although so far he seems pretty good.

Regardless of department, the typical day involves a lot of customer service since this is a private club. The upshot is they veto the members fairly well and have good communication, so the likely-hood of a serious issue with a member is fairly low.


Management is a mixed bag- some are willing to go out of their way to help their employees, other's refuse the advice of people who have worked in the field or department for years. Overall, expect any major improvements to the departments to take a few years.


The hardest part of the job has to be dealing with various pitfalls caused by poor-architecture or penny pinching. Many positions require long standing hours and do not have fatigue mats or chairs. Limited signage allowed throughout the club mean reminding people of the same 3 rules and answering the same 5 questions over and over again, every single day.


On the upside, it's a family place, so If you like kids, there are always a few who'll decide you're the best thing since sliced bread and come to you for advice and help. It helps break up the day.
Pros
Christmas Bonuses, Full-Timers have health benefits, Most departments have additional perks, once past probation the job security is great
Cons
No additional Staff, No Part-time health benefits, Base perks tend to be under industry standard, no advancement.
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5.0
Job Work/Life Balance
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21 July 2020
Same location
Team Lead, The Fireside (Former Employee) - Vancouver, BC
The Arbutus Club in Vancouver is a fabulous organisation to be part of as either a member or a staff. I loved my time working for this group, and I was blessed with amazing treatment as one of their team members. I'd definitely recommend this outfit for anyone who is looking to work in the hospitality service industry.
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