People on the teams are passionate and genuinely care about their customers. Work culture is good, and team outings and celebrations are not uncommon. Management has recently improved due to departmental changes and, generally, the company is trending in a positive direction, as good people are hired / promoted.
That said, meaningful change can be - more... slow and hampered by bureaucracy. There's a glaring lack of career support and people managers, with this falling on the leadership team to provide support for the department. There's also a lack of accountability – poor performers can coast with ... - less