TELUS Communications Pay & Benefits reviews

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TELUS used to be good
Business Performance Leader (Former Employee) –  Calgary, AB20 February 2018
I worked at TELUS for 10 years. It used to be a great place to work until they started the "Future is Friendly". That's when it went downhill and they re-orged to the point where it was a terrible place to work. No life balance, no recognition, no vacations and no salary increases. Just a bunch of people stabbing each other in the back with lies.

They lost that lovin' feeling....
Pros
Technology
Cons
Poor Work Life Balance
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Great culture, great work life balance
Senior Financial Analyst (Current Employee) –  Vancouver, Canada18 February 2018
Great culture, great work life balance. Internal promotion salary increases are limited, hence if you are a high performer, you may want to look elsewhere for compensation more in-line with market.
Pros
Work Life Balance
Cons
Internal promotion salary increases are limited, even for those performing very well
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Good place to work at
Process Improvement Consultant (Current Employee) –  Toronto, ON12 February 2018
great place to work, not the best in terms of salary, flexible working hours, lots of new learning opportunities, management is very supportive of new ideas
Pros
work life balance
Cons
Low salary
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Free gym!
Loyalty & Retention Specialist (Former Employee) –  Montréal, QC12 February 2018
I enjoyed the culture. Work schedules where on a six week rotation which made long term planning impossible. Pay was reasonable and location was fantastic.
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Stay away !!!
Maintenance Technician (Former Employee) –  Toronto, ON6 February 2018
Telus is worst place to work as Contractor. They treat you like slaves. Bad management politics. Too much favourism. Its big machine where no knows whats happening. You can only survive if you can SUCK your manager. People are stealing money right and left but no one cares. If you raise your voice as contractor. You will be slapped.. Please Stay Away !!!
Pros
Work from Home
Cons
Too many !!
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Employees treated better than managers
Management Professional (Former Employee) –  Burnaby, BC5 February 2018
Union job is more secure than manager position. Raises do not come as fast as led to believe and all managers are expected to work lots of extra hours.
Pros
Good Benefits, Good People
Cons
Long Hours, Low Compensation
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Sales Representative
Sales Representative (Former Employee) –  Vancouver, BC29 January 2018
Great company to work for to build customer service skills and develop as a communicator and leader. I learned to create lifestyle solutions for customers by asking lifestyle questions which allowed me to recommend the best product for their needs. Good culture, good pay, great benefits.
Cons
system crashes during peak times
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great pay and benefits but extremely corporate
Soutien technique (Current Employee) –  Montréal, QC17 January 2018
Salary and benefits are great, possibility to work from home. Shifts for the most part are late unless you have over 10 years of seniority. You are treated like a robot with no feelings and just a number. Many jobs are now sent to Telus International, quality of service has decreased and wait times have increased as we are understaffed.
Pros
possibility to work from home for some
Cons
late shifts
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Great place to work, micromanaging from upper management
Communication Technician (Current Employee) –  Calgary, AB8 January 2018
Great pay and benefits. Company provided vehicle for technicians. Lots of OT available. Management micromanages too much. Managers tell you how to do your job but don't even know how to do the job itself. Great co workers make it hard to leave. TELUS prefer call centre managers over candidates with more relevant working experience in the field.
Pros
company vehicle/phone. Decent wage.
Cons
management.
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good place to work
Revenue Assurance Analyst (Former Employee) –  Toronto, ON5 January 2018
great employer , great attitude, salary less, less increments
great benefits. moving up the ladder difficult
overall very boring after a while. good job security
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Not a bad place to work
IT Project Manager (Current Employee) –  Toronto, ON2 January 2018
- Great work life balance in IT teams

- Average IT salary

- Slow advancement and growth

- Colleagues are great

- Management is political and doesn't want to help much with decision making
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great easy going team
NMC Surveillance Specialist- Switching (Current Employee) –  Markham, ON27 December 2017
nice place to work, but pay need a major upgrade. Management is really easy going. Their bonuses depend on it. The employees are all easy to get along with.
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Telus
Wireless Consultant and Sales (Former Employee) –  Toronto, ON22 December 2017
One of the best company's to work for. you can start a great future here, staff are great, management is great and benefits are good. no complaints towards this company
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had a nice lunch room
BUSINESS ANALYST - Scheduling Client Operations (Former Employee) –  Scarborough, ON14 December 2017
It's been a long time but I handled budgeting and scheduling for a large part of the call centre. Reviewed the metrics to ensure call volume and staffing were adequate. The hardest part of the job was the forecasting because if a new product launch, then the forecasting would be off by a large margin, so you would always try to forecast higher but not to high. Otherwise the challenges were fun.
Pros
the people
Cons
the salary
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Productive and fun working environment
Sales Representative / Learning Specialist (Current Employee) –  Ajax, ON5 December 2017
Great company to work for, amazing benefits and associates. The corporation strives for customer experience as their number 1 motive. This is one of the best companies I've personally worked for
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Csr 2.0
Customer Service Representative (Former Employee) –  Calgary14 November 2017
Depending on the manager that you get you'll either have someone who cares greatly or someone who is just trying to have little attachment to employees as possible.

My day to day was very busy, high stress and the support systems that were in place were confusing and slow.
Pros
Very good pay, some good benefits, some managers who care greatly.
Cons
High stress, many times being unsure what was going to happen to your position
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Good pay, benefits
Quality Assurance Analyst (Former Employee) –  Montréal, QC24 October 2017
Great pay, benefits, but long hours in front of a computer. People are nice, there are slim possibilities of advancement, great pay for students but not accommodating at all with scheduling.
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its ok
Representative (Current Employee) –  TELUS international Philippines14 October 2017
working with them is ok, but working with them locally here in the Philippines is not enough in terms of compensation. Work environment is good the only thing i complain is the compensation.
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Disconnect between TELUS and work culture
Private (Current Employee) –  Calgary, AB12 October 2017
Weak managers pull everyone down with them.

Career path support is a concept that is not delivered upon: political favoritism by managers who are not qualified to provide career counseling if you want to move out of the call center.

A toxic work environment: encourages employees to tell on each other.
Pros
Benefits
Cons
Call Center Managers; Career Path
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Culture
CLIENT BUSINESS ANALYST (Former Employee) –  Toronto, ON12 October 2017
Telus has a great work culture. Employees are engagement and their ideas count for something.
Typical day is taking calls 8 hours a day.
Hardest part of the job is dealing with irate customers
Pros
Benefits
Cons
Taking calls 8 hours of the day
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Overall rating

4.0
Based on 963 reviews
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Ratings by category

3.8Work/Life Balance
3.9Salary/Benefits
3.4Job Security/Advancement
3.6Management
3.9Culture