Business Performance Leader (Former Employee) – Calgary, AB – 20 February 2018
I worked at TELUS for 10 years. It used to be a great place to work until they started the "Future is Friendly". That's when it went downhill and they re-orged to the point where it was a terrible place to work. No life balance, no recognition, no vacations and no salary increases. Just a bunch of people stabbing each other in the back with lies.
Maintenance Technician (Former Employee) – Toronto, ON – 6 February 2018
Telus is worst place to work as Contractor. They treat you like slaves. Bad management politics. Too much favourism. Its big machine where no knows whats happening. You can only survive if you can SUCK your manager. People are stealing money right and left but no one cares. If you raise your voice as contractor. You will be slapped.. Please Stay Away !!!
Sales Representative (Former Employee) – Vancouver, BC – 29 January 2018
Great company to work for to build customer service skills and develop as a communicator and leader. I learned to create lifestyle solutions for customers by asking lifestyle questions which allowed me to recommend the best product for their needs. Good culture, good pay, great benefits.
Salary and benefits are great, possibility to work from home. Shifts for the most part are late unless you have over 10 years of seniority. You are treated like a robot with no feelings and just a number. Many jobs are now sent to Telus International, quality of service has decreased and wait times have increased as we are understaffed.
Great place to work, micromanaging from upper management
Communication Technician (Current Employee) – Calgary, AB – 8 January 2018
Great pay and benefits. Company provided vehicle for technicians. Lots of OT available. Management micromanages too much. Managers tell you how to do your job but don't even know how to do the job itself. Great co workers make it hard to leave. TELUS prefer call centre managers over candidates with more relevant working experience in the field.
BUSINESS ANALYST - Scheduling Client Operations (Former Employee) – Scarborough, ON – 14 December 2017
It's been a long time but I handled budgeting and scheduling for a large part of the call centre. Reviewed the metrics to ensure call volume and staffing were adequate. The hardest part of the job was the forecasting because if a new product launch, then the forecasting would be off by a large margin, so you would always try to forecast higher but not to high. Otherwise the challenges were fun.