TELUS Communications Pay & Benefits reviews

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2.0
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Good atmosphere
Service Operations Center Assistant (Former Employee) –  Edmonton, AB23 April 2019
Telus has great people and a great atmosphere, however the jobs have been outsourced over the last few years, there are fewer and fewer full time positions available. Hours get cut in many departments due to outsourcing causing agents who have worked there for 5-10+ years to find a secondary job. Shift work is very hard for a work life balance, something that is lacking at Telus. Most of the positions that give you a good schedule are on loan, and short term. They do not have much understanding for you when you do have health issues that come up. Ex. surgeries, cancer, MS.
If you can handle shift work (working late evenings, weekends, and holidays) and have no health concerns this would be a good place to work, the people are fantastic
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4.0
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Engaged team, challenging work and supportive environment
Network Specialist (Current Employee) –  Montréal, QC17 April 2019
The working perks are designed for you to remain with the team and be comfortable working in the same role for a long time. If you are ambitious and driven, you can scale up your career, but that highly depends on the department you are in and your shoulder-rubbing abilities.
Pros
great benefits, learning opportunities, supportive managers
Cons
limited room for growth, very average salary
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1.0
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They don't care. Period.
Small Medium Business Sales (Former Employee) –  Burnaby, BC17 April 2019
The only good thing about working for Telus is the pay & benefits - basically $$$$. Sometimes you're lucky enough to be working around some nice teammates.
Other then that middle management is useless in most cases. Upper management is either complicit with this uselessness or they are just plain ignorant/ blind to it. They micro-manage, bully, intimidate, play favorites, inconsistent with holding people accountable to KPI's. Some people can float in 3 mins late all the time & are never disciplined, and others are 1 min late & get written up. I witnessed a team member literally stealing company time & not calling in sick or leaving early without proper coding. It wasnt their first time & they only got a suspension. Its ridiculous. If Telus wants to make an example out of you, they will - so you work having to 'look over your shoulder' all the time.
I havent even touched on the internal politics, horrible internal systems that are never properly fixed, offshoring, etc.
Pros
salary, bonuses, share options, benefits, peers
Cons
everything else
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3.0
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Great Work Life balance
IT Project Manager (Former Employee) –  Burnaby, BC17 April 2019
Pros
Great work life balance
Good Benefits
Work From Home Flexibility
Flexible Working Hours
Management is Good

Cons
Low Salaries
Mostly still follows Waterfall model
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1.0
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Management Woes
CSR - Customer Service Representative (Former Employee) –  Barrie, Ontario14 April 2019
I liked the job. It was a good job. That being said they hire part-time and offer overtime 'sometimes'. They offer additional shifts as well and it's important to know the difference. The additional shifts are paid normally while overtime is paid differently.

They are on people about the queue and trying to clear it because people can wait up to an hour to get to you and obviously that will upset people. However, they don't bring enough people to work for those hours.

On top of it, your stats don't really matter. They will have goals for you and that is important for your yearly bonus but it won't matter if you are under your KPI's, you will still be investigated and written up for not using your KPI's how they want you too. So if your talk time is too low, they will force you to listen to 10-15 of your own calls and ask you what you did wrong before telling you all the things you could have done to sell things.

Management is brutal. I would love working there if it wasn't for them.
Pros
Good pay, good benefits, good bonuses
Cons
Management, requirements, schedules
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3.0
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Good work life balance but a lot of outsourcing
Enterprise IT Technical Analyst (Former Employee) –  Burnaby, BC8 April 2019
I have been working at TELUS full-time (More than 10 years)

Pros

- Working from home options
- Good salary, pension, benefits and stock ops

Cons

- Treat union workers (who work the hardest) with the least amount of respect
- the company has bought out the union so the union no longer cares about those union workers and their jobs
- many jobs are getting passed on to India and Philippines including project managers
- poor judgment for upper management to just come in and make changes without knowing the jobs that people do
- technicians who do the physical work are being replaced by contractors so union jobs can be cut
- no value for hard working employees
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Advice to Management

Management needs to learn to value the smaller union employees who have made Telus a billion dollar company. Without our hard work Telus would not be where it is today. Charity begins at home. Cutting jobs and outsourcing while making big news donating millions to charity just for a tax break misleads the people of Canada as to what Telus really stands for.
Pros
Working from home options, Good salary, pension, benefits and stock ops
Cons
Lots
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4.0
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Great place to work overall, but understand your work environment
Complex Solutions Consultant (Former Employee) –  Calgary, AB1 April 2019
Telus is a good place to work depending on what group you end up in and who you work under. You are provided with decent benefits, and flexibility to work how you want to be productive most of the time.
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5.0
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amazing company to work for
Customer Service Representative (Current Employee) –  Calgary, AB29 March 2019
I was in the loyalty and retentions deptartment, where i am speaking with clients over the phone to help with saving them from switching to a competitor, or upgrading the clients services and products. fast paced, trying to get to as many customers as possible so they arent waiting on hold, finding a solution for each customers request on the phone at the moment.
Pros
great benefits, treated employees with respect and I felt appreciated
Cons
nothing
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4.0
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Good company - some challenges
Sales Representative (Former Employee) –  Kelowna27 March 2019
Telus is a good company that offers great benefits, and a collaborative team environment.
Some great coworkers that are fun and helpful and make coming into the office fun.
Lots to learn - busy role and never a dull moment.
Had the opportunity to work with some fantastic clients.
Training provided that was top notch and something you can use in other organizations.
Lots of job stress in this role.
Management - I have a mixed review here as have had both great and poor experience with management changes.
Expectation was to be in the office Mon - Thurs - work from home was not encouraged or supported yet the tools Telus offers to their clients encourages the WFH ideology.
Pros
Benefits, Training, Great coworkers. Stock options. 3 weeks VAC to start
Cons
Micro management, Work Life Balance could be improved, Commission payments can take a long time to be paid out, Some managers are not supportive or quallified for their roles.
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5.0
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best culture
Client Delivery Specialist (Former Employee) –  Toronto, ON24 March 2019
I loved working here the culture was great the pay was low abut I worked from home so I never complained. good work life balance the beat employer in canada
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4.0
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Entry Level
Network Specialist (Current Employee) –  Toronto, ON23 March 2019
* 2 1/2 weeks of night shifts, 3 1/2 week of Days shifts
* Great place to learn different Hardware, Software
* Friendly people working
* Very Good Benefits including stocks
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4.0
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Good Job
Sales Representative (Former Employee) –  Collingwood, ON18 March 2019
Good job, need to be in a location where it is busier as you get paid as you sell. Commission based is great if it is busier then there is more opportunities. Part time and full time put under strict deadlines to get sales out with everything included so prepared to get talked to if those aren't done. Overall the benefits are great as part time and meeting your sales goals there are many incentives.
Pros
incentives
Cons
commission
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1.0
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Stressful. Management bullies employees
Loyalty and Retention Rep (Former Employee) –  Calgary, AB17 March 2019
Most stressful place I have ever worked.

Management is allowed to bully employees (and seem to take pride in doing so). A LOT of employees end up on stress leave because of dealing with management.

I would never allow someone I loved to work there.
Pros
good benefits, stand/sit desks are cool
Cons
terrible hours, terrible management.
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3.0
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Dead end role
Residential Service Technician (Current Employee) –  Vancouver, BC16 March 2019
No natural advancement process. Extremely difficult to move into other roles, most managers are completely useless in helping you do this.

Field role has changed dramatically in recent years. Training has declined, consequently so has quality of work. Hard push on sales now; Telus is now hiring sales people versus technicians for the same role.

Seniority means nothing, only numbers and favouritism.

Telus seems like a pretty good company, but this role is a high pressure dead end.
Pros
Good pay, benefits and job security. Varied work environment, always meeting new people.
Cons
Pressure to achieve metrics.
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5.0
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Fun place to work, friendly staff
Senior Customer Service Representative, (Former Employee) –  Toronto, ON12 March 2019
TELUS Mobility was a very fast paced environment especially in the call center. You were micro managed, calls were monitored daily and your yearly bonus reflected on call quality, time management and how many calls taken per hour. Expected amount of calls were 40-45 daily. Having great customer experience, referring to tone of voice, approach and being able to troubleshoot quickly, I found this position rewarding. Meeting clients over the phone was rewarding and fun.

Working with a great staff of people made the daily job expectation manageable.
Pros
great pay and benifits
Cons
Micro managing
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4.0
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Excellent Company with great work life balance
Sales Manager-Erin Mills, Ontario (Current Employee) –  Toronto, ON12 March 2019
Excellent company with great work life balance and gives back to the community on a large scale and great work atmosphere.

Focus on customer and customer experience standard on all levels of management.

Focus on process improvement and company growth.

Challenges with salary and keeping up to market rate on start up to middle management level.
Pros
Excellent work atmosphere
Cons
Low salary
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4.0
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Good place to work
Client Care Representative (Former Employee) –  Calgary, AB11 March 2019
TELUS is a great company that tries and does a good job to show their employees they are valued. Pay and benefits are great. Depending on what you want out of your career TELUS is a good place to grow, if it’s not a career job for you you will still learn a lot of very valuable people and work skills. I’m grateful to have had the opportunity to work for and learn from this company.
Pros
Pay, benefits
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5.0
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Good
SALES ASSOCIATE (Current Employee) –  Richmond Hill, ON7 March 2019
have been working at TELUS full-time (More than a year)

Pros

- Great benefits for FTE
- Office environment can be fun and people are fun
- Well known brand
- Flexible work schedule and able to WFH

Cons

- Very slow moving with a lot of politics
- Org structure seems to change a lot
- Teams do not talk to each other, creating a lot of technical and design debt
- Ambiguity on raises and compensation
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4.0
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pretty good place to work
Tier3 network specialist (Former Employee) –  Calgary25 February 2019
TELUS could be a good place to work if you do not really care much about payment. They do not pay well, but it is very flexible. They encourage you to work from home, etc...
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2.0
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Do not waste your time
Sales Representative (Current Employee) –  Vancouver, BC20 February 2019
Door to door sales is not so funny. It is a great opportunity for newcomers, but that is. It is possible to make 70 $ per day if you work pretty hard..
Pros
Survival job. An opportunity to improve your sales skills
Cons
Salary
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Overall rating

4.0
Based on 2,052 reviews
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3.8Work/Life Balance
3.8Salary/Benefits
3.5Job Security/Advancement
3.5Management
3.9Culture