TELUS Communications Employee Reviews

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environment de travail
Vendeur (Former Employee) –  Montréal, QC18 April 2018
un bon milieu de travail une complicité parfaite avec l'equipe de travail
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Horrible job
Channel Care Supervisor (Former Employee) –  Burnaby, BC16 April 2018
Only make decent money if you work OT, management is hired from outside so they don’t know how to help their employees pretty my glorified babysitters
Pros
Literally nothing
Cons
Work environment, management, hours, no work/ life balance, very clique, shady business practices
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Good place to work
Senior Business Systems Analyst (Former Employee) –  Toronto, ON12 April 2018
I enjoyed the work and the environment in my section until restructuring took satisfaction and direction out of my position. I like TELUS but there are some elements that are challenging.
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Bad Business & Management
CUSTOMER SERVICE (Former Employee) –  Burnaby, BC12 April 2018
Stressful and demoralizing job.
Shady business practices.
There is no life/work balance and having to be available 7 days a week from 7AM to 9PM ruins relationships & families.
Pros
good benefits
Cons
poor management
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Great
Customer Service Representative (Former Employee) –  Toronto, ON11 April 2018
Was a great company. Great owners and management.

Was sad to see it sold to come corporate wannabe company's that took all the great parts of the company and threw it out the window.
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Great work life balance
Technology Specialist (Current Employee) –  Vancouver, BC9 April 2018
Love working there. Great work life balance. Pay isn't the best. Been here for a while now - which is why i like working from home. great place to gain confidence and skills.
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Pleasant but busy environment
Customer Service Representative (Former Employee) –  Toronto, ON9 April 2018
Customer support for business to business clients
Addressed client requests
Followed up on client concerns
Research for viability of client needs
Created notes of client interaction
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Great atmosphere and team
Business Analyst Relieving Manager (Former Employee) –  Burnaby, British Columbia, Canada8 April 2018
Customer service excellence
Great leadership
Great staff
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Changement nécessaire à certaines politiques.
Support à la clientèle (Current Employee) –  Saint-Laurent, QC7 April 2018
Besoin de stabilité avec les conditions de travail.
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Very busy day to day schedule
Sr. System Analyst (Current Employee) –  Toronto, ON6 April 2018
On many days you are engaged in various project meeting for 2-3+ hours, in remaining time you need to finish assigned work for that day. It become very busy day many time.

Overall management is friendly, give opportunity to learn various tools.

As a team we go for many group events and lunch. This is fun and joy.
Pros
Flexible timing
Cons
Long hours
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Productive workplace
Sales Associate (Former Employee) –  Toronto, ON4 April 2018
Assisted clients with cell phone helped them find the right phone for their needs and service plan selection.
Diagnosed device repair requirements and referred for service where necessary.
Productive workplace
Fast paced
Learned a lot about wireless communications new devices and operating systems.
Worked as a team with professional people.
Pros
Telus provides excellent training and comfortable work environment. Job security
Cons
too many sales targets
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Great Place to Work
Payroll Coordinator (Former Employee) –  Hamilton, ON3 April 2018
Very friendly environment. The company was outsourcing payroll to Telus, and then repatriated back. Hardest part of job was to keep the mistakes to a minimum given the workload kept increasing. The most enjoyable part of the job was flexible hours.
Pros
Christmas dinner with gifts at no cost
Cons
when employees left, they were not replaced, and worked added to others remaining there with no compensation
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Excellent overall Company to work for
Systems Quality Analyst (Former Employee) –  Scarborough, ON3 April 2018
Right from day one Telus has been an excellent employer to work in all aspects of what an employee is looking for in a company
Great team environment and Managers that don't micro manage!
lot's of room for growth and very flexible in regards to life balance between work and home.
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Collaborative Work
Resolution Specialist (Former Employee) –  Scarborough, ON2 April 2018
A great deal of my morning is spent on meeting where we discuss updates, strategy and improvement to processes. This is invaluable to the team as it provide opportunity for a collaborative team work as well as ensure that all the moving parts of the project currently being worked on is synchronous.
Pros
It build team spirit
Cons
Some key stakteholders may not always be in the meeting.
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Great place to work
Loyalty and Retention Specialist (Former Employee) –  Calgary, AB1 April 2018
I very much enjoyed working at Telus. Arguing with people about cancelling their phone plans was actually a lot of fun. I developed very strongg communication and negotiating skills.
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Good working environment
INFORMATION SECURITY SPECIALIST (Former Employee) –  Vancouver, BC1 April 2018
Flexible hours, along with a team-work focused culture makes this a good place to work. While most salaries are in the 50% percentile, the working environment and opportunities for growth make up for this.
Pros
Ability to work from home
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great place to work
Client Business Analyst (Former Employee) –  Scarborough, ON28 March 2018
very busy environment and never a dull moment. learned a lot about cellular products. work culture was great. was not being able to always please the customers the way they would like
Pros
great place to work
Cons
great place to work
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Wonderful and forward thinkg organization.
Senior Project Manager (Former Employee) –  Vancouver, BC26 March 2018
TELUS is a great company to work for. A global technology company that embraces its employees to give back to the communities they work and live in. Forward thinking in the way it allows its employees to embrace work styles.
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Good Company
Consumer / Small Business Sales Representative (Current Employee) –  Hamilton, ON25 March 2018
Limited room for advancement at retail level unless you work full time. Overall, great company to work for in terms of organizational culture and Benefits
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Lots of room for advancement or lateral movement
User Acceptance Tester (Former Employee) –  Edmonton, AB21 March 2018
Great benefits. Good salaries. Tends to have a reputation for getting rid of management. Loved working here. Took a package. Lots of opportunities for training and advancement at the time.
Pros
good pay
Cons
bad union
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Overall rating

4.0
Based on 1,010 reviews
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Ratings by category

3.8Work/Life Balance
3.9Salary/Benefits
3.5Job Security/Advancement
3.6Management
3.9Culture