TELUS Communications Employee Reviews

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3.0
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Work/Life balanced has an accent towards work
Solutions Engineer (Former Employee) –  Toronto, ON8 February 2019
Micro management style environment.
Good peers collaboration exist.
Heavy workload and not much recognition for work performed.
Training support is poor.
Pros
Good peers collaboration
Cons
Micro management, lack of recognition, minimal advancement possible.
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2.0
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Poisonous work environment
Help Desk (Current Employee) –  Montréal, QC7 February 2019
Bad environment, poor values, bad management, micro managing, extremely limited scheduling options, working weekends is mandatory, many attempts to give comp packages to leave job, feelings of dead-end job, tools given are not good enough, large possibility of outsourcing to South America.
Pros
Competitive salary
Cons
bad environment, poor values, bad management
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4.0
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Good place to work
Storage Specialist (Former Employee) –  Scarborough, ONtario6 February 2019
The most appealing thing about working for Telus was that it offered great work life balance and great benefits for employees. It was also a great place to learn about leading edge technology.
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2.0
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No guarantee of a making a career with Employer anymore
Manager (Former Employee) –  Alberta6 February 2019
This company has been shuffling and restructuring over the past 4 years. They are no longer focused on having there own locally employed field workers anymore. they have been cutting there own employee's out and contracting work out, with the majority of the work contracted to outside employers. Including contracting work to companies outside Canada.
Support for field staff has gone down hill, stress level is high wondering if you will have a job tomorrow or not.
Management is terrible they are not upfront and micro manage from there computers. everyday is a CYA day from start to finish.
The pay is okay, benefits are good, the people you work with directly are okay. Training has gone down hill and so has the quality of the work been done, they don't show any interest in the quality of there new fiber builds.
The executive's of this company are more concerned in showing the numbers to there stake holders then supporting there front line staff..
Pros
Working in my community making it right
Cons
stress, poor management, you are a number here, will I have a job with this company tomorrow
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3.0
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Another Telecom
Project Manager (Contract) (Current Employee) –  Toronto, ON5 February 2019
All Telecom companies are the same when it comes to saving money.They wont spend a lot on the employee.Benefits are normal but salary are low.
They want cheap low paid employees or contractors and expect the best work .
Pros
Work from home
Cons
You are just a body to work there
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5.0
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Friendly work plance
Senior Network Engineer (Former Employee) –  Toronto, ON5 February 2019
I have worked there for almost 7 years

-- Management listens to you
-- Friendly Atmosphere
-- WFH and work life balance
-- Compensation
-- Great company to work for
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4.0
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Friendly working environment
Project Coordinator (Current Employee) –  Toronto, ON5 February 2019
Great workplace culture, and company promotes work/life balance. Very friendly working environment and management are highly trained for leadership skills.
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5.0
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Productive and fun workplace
Customer Sales Representative (Former Employee) –  Edmonton, AB4 February 2019
Good environment with good people that are passionate about there jobs. The benefits are good and salary is competitive. The company recognizes good work and promotes from within, when possible. The company also looks to bring in talent from the outside where it is needed to change paradigms and improve performance.
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3.0
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Fun company to work for, if you report to the right manager
Senior Project Manager (Current Employee) –  Montréal, QC4 February 2019
The company is relying on their workstyles (offering remote work) to underpay their employees. And there are many who choose to stay because of this. The values promoted by the company are excellent, management based on transparency, developing people, helping communities etc. Except when you have to deal with management style coming from mid-ages where people are just followers, are being told exactly what to do and when to do it and they are not supposed to think or express their point of view. It's unfortunate that the company values are not enforced in every team.
Pros
Remote work
Cons
Management style not according to company values
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3.0
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great team
Regional Marketing Manager (Former Employee) –  Calgary, AB4 February 2019
Great Team work within and between teams. However, too many agencies work with Telus. Door to Door activity was characterized as a "marketing function" but it was not.
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4.0
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Fun comfortable work place
QA Analyst (Former Employee) –  Toronto, ON3 February 2019
Telus is a telecommunications provider with a wide range of telecommunication products and services including access, voice, entertainment, healthcare, video and IPTV television.
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4.0
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Good job security
Sales Team Leader (Former Employee) –  Leader, SK2 February 2019
Good company for people that want a steady paycheck and reliable hours. I worked there 20 years ago, the company culture in my department could have used some work. I noticed that it was not the most qualified that advanced.
Pros
Working with large groups of people
Cons
Advancement not always guaranteed if you work hard
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5.0
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Best Place to make your career
Client Service Manager (Former Employee) –  Toronto, ON30 January 2019
Great company, forward thinking, progressive. If you can't make your mark here with all the opportunities they provide you then you wont make it anywhere. Training is provided throughout your career, the pay is supreme. This is not a short term type job but something you can grow with. There are many different areas to move on to within TELUS. Stellar company!!!!
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3.0
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was great then quality dipped
Customer service/sale rep (Former Employee) –  Toronto, ON30 January 2019
id rather not say much but management is a real issue at telus. they fired me for helping customers not get screwed over pint blank period. i really have nothing more to say on the matter
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4.0
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Overall great place to work with many opportunities for advancement
Director, Customer Service (Former Employee) –  Montréal, QC29 January 2019
It's people are it's greatest asset. Employees give of themselves unselfishly in so many ways, especially in the communities we work in. TELUS Days of Giving is probably the one unifying event that all employees are proud of across the company, no matter what role you have in the company.
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4.0
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Endroit très stimulant
TELUS - Communications (Former Employee) –  Rimouski, QC29 January 2019
Environnement de travail stimulant.
Excellent conditions de travail
Pros
Salaire
Cons
Aucun
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2.0
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Poor culture in customer service, focus on the customer feels forced
CSR - Customer Service Representative (Former Employee) –  Edmonton, AB29 January 2019
Insincere leadership, and agenda driven union leaves employees feeling abandoned by the both, and caught in the middle. Clear intent to move jobs overseas to lower employment cost countries concern for welfare of local employees is clearly low. KPI and bonus motivated management are insincere.
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5.0
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Fun call Center Envirnoment
Helpdesk Specialist (Former Employee) –  Montreal, Canada29 January 2019
I really enjoyed the seven years that I worked at TELUS. It was a fun call center environment, where you spend the everyday with the same people around you. The managers were serious when it comes to fulfilling the daily tasks, but they were also friendly and fun to deal with. I first started as a loyalty and retention agent helping the company to retain its customers. I learned a lost of skills in that position, like multi-tasking, problem solving, de-escalating situations, building strong relations with the clients. Then I moved on to become a Helpdesk specialist, helping my previous colleagues with their day-to-day task, their technical problems and any issue they were facing. A fast paced call center environment can be challenging, but it's very fun and rewarding. You become friends with the people you work with, you share good and bad stories and you help each other to improve. Overall it was a great experience.
Pros
fun, fast-paced, challenging
Cons
can seem repetitive at times
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3.0
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Good Place To Start your career
Market Intelligence Manager (Former Employee) –  Vancouver, BC25 January 2019
Overall this is a good company to start your career in. Most days are hectic which means you need to really manage your life balance. The difficult part of working here is the speed with which change happens...so if you thrive on change this is your place. The people you work with are the best and if you're lucky to be co-located even better. It is more difficult when your team is scattered across the continent though. If this is your first job don't plan to stay more than 5 years or at least seek movement through the company if you are going to stay longer.
Pros
Work from Home, reasonable benefits, Life balance if you work at it
Cons
No life balance if you're driven by the next executive fire!
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4.0
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good work enviorment
Client Representative (Former Employee) –  Scarborough, ON22 January 2019
great place to work
good team enviorment
the work can be stressful as you have to sell and your stats are monitored
great feed back from your team leader
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Overall rating

4.0
Based on 1,201 reviews
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3.8Work/Life Balance
3.9Salary/Benefits
3.5Job Security/Advancement
3.6Management
3.9Culture