Questions and Answers about TELUS Communications

Here's what people have said about working and interviewing at TELUS Communications.

View all 50 questions about TELUS Communications

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6 answers

How I handled stressful situations with clients
How to deal with irate people
Why I choose TELUS

Answered - Senior Customer Service Representative, (Former Employee) - Toronto, ON

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A call scenario was given and how I would handle it.
Telephone etiquette was very important.
Listen and paraphrasing was vital.
Must have a top-notch followup system
Call backs and Client resolutions done in a timely manner

Answered - Product Care Specialist (Former Employee) - Toronto, ON

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Alot about customer experience.

Answered - Customer Care Representative (Former Employee) - Calgary, AB

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If you had an issue with a coworker what would you do?

Answered - Incident Manager - Solutions Management (Current Employee) - Burnaby, BC

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They have a STAR format for interview questions. You give a situation, what you personally did in that situation and what the result was of your actions.

Answered - People and Culture Champion (Former Employee) - Vancouver, BC

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When is it ok to be late?

Answered - Channel Care Analyst (Former Employee) - Burnaby, BC

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