How I handled stressful situations with clients
How to deal with irate people
Why I choose TELUS
Answered - Senior Customer Service Representative, (Former Employee) - Toronto, ON
A call scenario was given and how I would handle it.
Telephone etiquette was very important.
Listen and paraphrasing was vital.
Must have a top-notch followup system
Call backs and Client resolutions done in a timely manner
Answered - Product Care Specialist (Former Employee) - Toronto, ON
Alot about customer experience.
Answered - Customer Care Representative (Former Employee) - Calgary, AB
If you had an issue with a coworker what would you do?
Answered - Incident Manager - Solutions Management (Current Employee) - Burnaby, BC
They have a STAR format for interview questions. You give a situation, what you personally did in that situation and what the result was of your actions.
Answered - People and Culture Champion (Former Employee) - Vancouver, BC
When is it ok to be late?
Answered - Channel Care Analyst (Former Employee) - Burnaby, BC