Questions and Answers about TELUS Communications

Here's what people have said about working and interviewing at TELUS Communications.

View all 47 questions about TELUS Communications

What questions did they ask during your interview?

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6 answers

How I handled stressful situations with clients
How to deal with irate people
Why I choose TELUS
Teamwork

Answered - Senior Customer Service Representative, (Former Employee) - Toronto, ON

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A call scenario was given and how I would handle it.
Telephone etiquette was very important.
Listen and paraphrasing was vital.
Must have a top-notch followup system
Call backs and Client resolutions done in a timely manner

Answered - Product Care Specialist (Former Employee) - Toronto, ON

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Alot about customer experience.

Answered - Customer Care Representative (Former Employee) - Calgary, AB

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If you had an issue with a coworker what would you do?

Answered - Incident Manager - Solutions Management (Current Employee) - Burnaby, BC

1
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They have a STAR format for interview questions. You give a situation, what you personally did in that situation and what the result was of your actions.

Answered - People and Culture Champion (Former Employee) - Vancouver, BC

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When is it ok to be late?

Answered - Channel Care Analyst (Former Employee) - Burnaby, BC

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