Great overall company, great benefits overall but pay is very low and people work long hours. Flexible work from home, company is ahead in terms of the future of work.

Pros

Work from home and great benefits

Cons

Low Pay

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TELUS is a great place to work at

Business Analyst (Former Employee) - Prince George, BC - 19 January 2023

Loved working at TELUS. Great people and excellent worklife balance. Would recommend it to anyone. Lots of variety of roles available and not too difficult to gain experience to changes roles.

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Insights into Telus

Based on 278 survey responses

Areas for improvement

Sense of belonging
Energizing work tasks
Overall satisfaction

Great place to work at!

Business Analyst (Former Employee) - Toronto, ON - 30 January 2022

Great company culture. Lots of room for growth. People were nice and supportive. The most challenging part is sometimes you need to deal with ambiguity.

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Good company for benefits and pay but all the jobs are going overseas

Business Analyst (Former Employee) - Edmonton, AB - 16 December 2021

Worked for the company for 10yrs and moved around quiet a bit. I also know of a manager who moved around and accomplished serious goals for the company only to be let go. They tend to let you go with a severence pay but job security is not there so beware!Another issue is that you are taught nothing but expect to know everything! Its like the company is too lazy (and cheap) to fully train people. In my last role, I had ABSOLUTELY NO TRAINING and the previous person was not willing to help. They give 40% training and expect you to quickly and accurately do the job. There is always criticism and no one knows what they are fully doing.

Pros

Pay and perks for working with the company ex. 40% discount on services

Cons

High turn around, no training and the culture sucks

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Culture is good on paper, terrible in practice

Business Analyst (Former Employee) - Toronto, ON - 24 January 2021

I worked at TELUS a bit over 9 years before I had enough of how this business was running. The company presents itself as the best paying company and amongst the top 10 employers in Canada. There are definitely good managers here who care about their people, but they also work with limited resources and monstrous workloads. I kept hearing “We need to do more with less”, and my responsibilities kept growing I was working 12 hours a day and doing the work of 3:people. I went through 3 major reorganizations in 9 years; this is a very instable ground for a career. I saw talented people being packaged for a so called “efficiency” measure while the company results were actually good versus their competitors. I thought working for the “health” department would offer me outstanding benefits. Shortly after I joined this company, the benefits dropped and worsened every year. Call centres employees sounded like getting way more benefits than professional management employees. I went through salary freezes, budget cuts, shameful bonuses cuts... It was just awful!Back to the “culture”; there’s this employees yearly satisfaction survey that apparently determines the employees engagement level. This survey is a big joke. First it becomes a competition between directors and above on who’s team will have a better score. Second, you are told in plain language that there will be consequences if you don’t have a good score. This survey and how it is done brings all the values of this business down the drain.I really had enough of it all and went to their competitor. It was the -

Pros

Talented people and good support from immediate management

Cons

Expensive poor benefits, awful worklife balance due to workloads, and culture that may need to be rebuilt

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Good place to start out working for. A

Client Business Analyst (Former Employee) - Scarborough, ON - 20 July 2020

Good place to start out working for. It can get extremely busy working taking phone calls daily for 8 hour shifts. Good pay abd benefits. Professional setting. Training is good.

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Good working culture

Business Analyst (Former Employee) - Burnaby, BC - 9 May 2020

operator services was a great place to work. lots of good people. good managers. always willing to assist with anything. good pay and benefits. all jobs for telus are different

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Professional and ambitious culture

Business Analyst I | Executive Assistant (Former Employee) - Toronto, ON - 21 April 2020

Everyone made my onboarding very easy. An extremely collaborative environment. Titles are not important, attitude is everything. I worked a contract, wish I could have been hired permanently.

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No balance/ stressful

Client Business Analyst (Former Employee) - Toronto, ON - 9 February 2020

Beginning was rather accommodating, you are giving a positive impression of growth and balance opportunities. After three months and the managing grasp a pace of strength, it's hard to move up from there

Pros

Happy to be employed/ competitive salary

Cons

You are a number and growth is hard to come by

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worklife balance

Business Analyst (Current Employee) - Vancouver, BC - 22 December 2019

work life balance. not much pressure except during release time. The release happens every alternate month. managers have no clue and are incompetent.

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Great experience

Business Analyst (Former Employee) - Toronto, ON - 11 December 2019

Overall it’s a great experience with TELUS, great culture and work life balance , salary has room to improve but not easy. It is challenging down the road in TELUS

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Work from home is awesome

Business Analyst (Former Employee) - Toronto, ON - 29 October 2019

Very relax environment. Over all people are very respectable to each other. Most of the time you know people by there name of voice as you have very little face to face interaction.

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Amazing organization

Business Analyst I (Co-op) (Current Employee) - Vancouver, BC - 23 October 2019

Really cool people, Supportive managers, lots to learn, great cafeteria and so much more, if you have interest in an area, you can learn so much about it at Telus.

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Productive and a demanding place to work at.

Business Analyst (Former Employee) - Toronto, ON - 23 September 2019

TELUS is a very diversified company that hires from different cultures and backgrounds. They hold many fun events to ensure all the employees meet and greet each other to become a unit when working on certain projects. Managers are very experienced that staff are able to learn so much from them. It has been a great experience working for TELUS.

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Good balance and culture, low pay

Business Analyst - Contract (Former Employee) - Vancouver, BC - 23 September 2019

They have a clear vision and lot of good people in the company. The work from home option is amazing. The pay for technical roles is a bit low though. Depends on a persons priorities I guess.

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Excellent work life balance with great people to work with.

Business Analyst (Current Employee) - Toronto, ON - 26 July 2019

A good place to work with benefits and excellent work-life balance. I recommend for both starters and experienced in the Telecoms industry, IT guys, Project Managers, and other fields.

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Great Values

Business Analyst (Former Employee) - Burnaby, BC - 24 May 2019

Loved working for this company. Great group of people who believe in the customer and helping the community. The leadership team was great and help me develop.

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Loyalty and Retentions Specialist

Developmental Opportunity as Business Analyst (Former Employee) - Scarborough, ON - 17 January 2019

great company company culture and managers are excellent. actual work itself is not so great if you work in L&R. Recognition and advanment is possible if willing to work hard and build your brand

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Generally a good company to work for

Junior Business Analyst (Former Employee) - Calgary, AB - 3 December 2018

I enjoyed my time with this company except when returned to the inbound call centre, where structural upheaval left me with no contacts within the centre and I ended up languishing instead of returning to the software testing projects I had been doing for them.

Pros

Great benefits

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Great Place to work!!

Business Analyst I (Current Employee) - Edmonton, AB - 7 August 2018

Work and life balance are one of my reasons I loved to work @ TELUS. Its Big company but most of the leaders are available and always communicating. Your hard work, innovations and being a team player are recognized.

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Great work environment

Business Analyst (Former Employee) - Mississauga, ON - 29 July 2018

Flexible work hours where I can work from the office or from home. Great support from management for career development. Hardest part of the job is adapting to outdated systems