Telus Employee Reviews
Review this companyJob Title
All
Location
Canada2,220 reviews
Sort by
Found 2,220 reviews matching the searchSee all 2,350 reviews
A very large Globally growing company, overall a good pensionable job.
RETIRED (Former Employee) - Burnaby, BC - 20 October 2022
Featured review
Telus selected this as a representative reviewAn example of Large company which offers employees good benefits like education, work life balance and a pension plan. If somone wants to stay long term, they will be rewarded with a good setup for retirment.
Was this review helpful?
Teletravail
Agent centre d'appel (Former Employee) - Rimouski, QC - 5 December 2023
Avantage de travailler à distance mais horaire a revoir car pas flexible pour une personne vivant avec des enfants c’est difficile d’accommoder son horaire avec celui de ses enfants
Was this review helpful?
Jobs at Telus
Getting worse over time
Sales Representative (Former Employee) - Toronto, ON - 5 December 2023
Used to be good, but commission structure has gotten worse and worse over time. Market is an oligopoly so pretty hard to get any significant traction. A lot of their products are scams but managers will force you to try and sell it to people who don’t need it. Try working a different industry, telecom is washed up.
Was this review helpful?
Great Culture
Manager of Operations (Current Employee) - 25 York Street - 4 December 2023
Exceptions to every rule, but overall great leadership, flexibility, great work life balance and working from home 5 days a week. The company is visionary with many branches that separate us from our competitors that are designed to help make the world a better place
Was this review helpful?
Decent
Loyalty and Retention Specialist (Former Employee) - Montréal, QC - 4 December 2023
This was before Telus became Telus international so it might have changed now. Back in the day yes the volume of calls was high but the training was good and the team atmosphere was great. The pay was decent and benefits was great. With the whole international thing this has changed so please listen to other reviewers.
Was this review helpful?
Insights into Telus
What people like
- Supportive environment
- Inclusive work environment
- Feeling of personal appreciation
Areas for improvement
- Sense of belonging
- Energizing work tasks
- General feeling of work happiness
Terribly unfair
NP (Former Employee) - Virtual - 1 December 2023
What is the best part of working at the company?Nothing really ..they hire inexperienced people who become managers quickly and they are all suboptimalWhat is the most stressful part about working at the company?Too many inexperienced staff including managersWhat is the work environment and culture like at the company?They try to be helpful... that is all I can say What is a typical day like for you at the company?Fine.... but I see always more clients than anybody else
Was this review helpful?
Amazing place to work and grow
Senior Learning Specialist - Consumer Sales Solutions (Former Employee) - Montréal, QC - 30 November 2023
What is the best part of working at the company?Telus is an amazing company to work for What is the most stressful part about working at the company?I haven’t experienced much stress, just regular day to day tasks and obligations What is the work environment and culture like at the company?Amazing supportive team, positive environment, respectful colleagues . What is a typical day like for you at the company?Multiple projects management, multi tasking, meetings, etc.
Was this review helpful?
Just a bloody mess
Digital Home Technician (Former Employee) - Victoria, BC - 29 November 2023
- Poor Pay- Position I was promised in 2 years time was eliminated- Expectation to sell, sell, sell when hired as a technician. Telus already upsells constantly, a tech is in the customer's home for INSTALL or REPAIR, nobody enjoyed being told about services they don't want/need (cable/security/a bad cellphone contract) for the 50th time- Out-of-touch manager with 0 technical knowledge, aka useless when asked for assistance, just asks about more sales.- Having a 'score card' and being asked about 'poor sales metrics'- Manager would discuss the details of the union contract inaccurately- Usually notes on jobs are inaccurate due to poor training of phone agents- Dispatch phones you to put a job on your day after you've already indicated you'll be stuck on a current job.- Constantly having to clean up bad contractor workOnly positive part was all of the other great technicians, all great people, who you will see demoralized and quitting around you.
Pros
Telus Shares
Cons
Extremely poorly structured corporate landscape
Was this review helpful?
Productive and fun workplace
Customer Service Representative (Current Employee) - Burnaby, BC - 29 November 2023
Solid place to work, nice people mostly. Pay is ok. Wish there was a way to move up faster but it feels like a lot of things come down to seniority instead of skills
Was this review helpful?
Great experience
Service Technician (Former Employee) - Calgary, AB - 28 November 2023
What is the best part of working at the company?Good team. Great support from managersWhat is the most stressful part about working at the company?They force you to do sales even when you were not hired for that, and that count as part of your technical performance.What is the work environment and culture like at the company?There is a great group of peopleWhat is a typical day like for you at the company?Orders on your board, and start the day directly with your first customer.
Was this review helpful?
Don’t care about customer service anymore only sales
Loyalty and Retention Specialist (Former Employee) - Burnaby, BC - 28 November 2023
I worked for telus for over 12 years . When I first started at telus we we empowered to do everything within our power to help the customer with a customer first mentality .. since 2021 they added a sales target and this target never left .. I don’t mind selling a bit but sales pressure and sneaky tactics is not for me so I took the buyout package as my department was sent overseas .. Iam sad to see this once go amazing company go down hill .. and I don’t think they will survive if competition enters the Canadian telecom market .. seems like greed took over on the upper management.. they also stopped investing in their systems and don’t mind keeping customers on hold and upsetting them yet at the same time expect customers to buy their products
Was this review helpful?
Worst experience with manager
Door to door sales (Current Employee) - Surrey, BC - 26 November 2023
What is the best part of working at the company?Telus is good but my manager are not helping me out What is the most stressful part about working at the company?Sales are not easy as expected interms of door to doorWhat is a typical day like for you at the company?Worst day feel dizzy after walking 10-15 kilometers a day and have nothing at the end
Was this review helpful?
Mentally depleting
Loyalty and Retention Specialist (Former Employee) - Barrie, ON - 25 November 2023
Worked there for 15 years. Never thought I’d leave until the last couple years when making sales outweighed everything else you do. Offshoring all other positions so there is no advancing anymore.
Pros
Wages and benefits
Cons
Sales pressure, offshoring so you can’t apply for other roles
Was this review helpful?
Good team spirit, executives are not good people
Network Technician (Former Employee) - Calgary, AB - 24 November 2023
The immediate team you work for such as your co-workers, local support and some of the managers were some of the best I ever had. There is something special about the group you get hired with, you help out each other is someone is struggling, managers are very good about sick days and not forcing overtime onto you. Some of the dispatch team were excellent people. However the call center transitioned from folks in Edmonton and BC to the Philippines one year and it just went down ever since, orders were screwed up every single day, and they didn't know what they were talking about when you needed them to fix something on the back end. Management became stressed, mandatory sales targets came in otherwise you will get fired (for service technicians....yeah make that make sense please). The union is useless and just bends to the will of the TELUS executives, and the CEO is a terrible human being.
Pros
Customers were rad 99% of the time, amazing co-workers, dental benefits were the best in the country (100% coverage).
Cons
The executives hate technicians and will run this company into the ground
Was this review helpful?
Tolerable
Manager (Former Employee) - Burnaby BC - 23 November 2023
Compensation is poor, highly competitive environment, good variety in the work, good support for additional education and lots of room to move/grow with the company
Was this review helpful?
Good pay and benefit
Software Developer (Former Employee) - Toronto, ON - 22 November 2023
They have above average pay, good health benefit that is much better than the standard one, decent vacation package grow as you stay longer, generous bonus system.
Was this review helpful?
Good place to work
Business Analyst (Current Employee) - Calgary, AB - 21 November 2023
Flexible work environment, fully remote, good benefits package, pay is only average. Provides 40% discounts on cell phone, internet and tv services. Relatively stable
Was this review helpful?
It’s alright
Sales Representative (Former Employee) - Salt Spring Island, BC - 21 November 2023
Work is great if you reaaally love customer service. Like, complaints and impatience side of customer service. There are days it gets terrible, especially around holidays and during the summer. However, it’s not the worst. Pays the bills.
Pros
Cell phone benefits
Cons
Terrible customers
Was this review helpful?
High pressure
CSR - Customer Service Representative (Former Employee) - Barrie, ON - 21 November 2023
Company now pushing sales and less focus on actual customer service. CEO more interested in weakening union by highering more off shore and AI. Working from home is a positive.
Was this review helpful?
Overall good experience , if Program Manger was less political it would have been great place to work
Consultant - Senior Project Manager (Former Employee) - Toronto, ON - 20 November 2023
What is the best part of working at the company?good established processes to getting work doneWhat is the most stressful part about working at the company?Program Manager assigned was toxic and political What is the work environment and culture like at the company?Culturally Diverse and professional environment. Worked from home really embrace concept to test their solutions internally with their staff, which I thought was smart as they really test their business products What is a typical day like for you at the company?Worked with BA understand scope and planning sprintsScrum calls dev resourcesCommunicate updates
Was this review helpful?
Great place to work
Business Analyst (Current Employee) - Toronto, ON - 19 November 2023
Telus is a great place to grow your career. Very focused on work life balance, great benefits, and overall supportive environment. Would recommend working here
Was this review helpful?
Want to know more about working here?
Ask a question about working or interviewing at Telus. Our community is ready to answer.Ask a QuestionOverall rating
5
843
4
762
3
376
2
148
1
221
Ratings by category
3.7 out of 5 stars for Work/Life Balance
3.7 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.7 out of 5 stars for Culture
Questions about Telus
- How often do you get a raise at Telus?52 people answered
- What is the promotion process like at Telus?43 people answered
- What benefits does Telus offer?37 people answered
- How often do raises occur at Telus?31 people answered
- How is feedback from management delivered at Telus?29 people answered
- What is a typical day like for you at the company?27 people answered
- What is the work-from-home policy at Telus?20 people answered
- Why would you want to work at Telus?20 people answered
- What is covered by the health insurance at Telus?11 people answered
- How should you prepare for an interview at Telus?11 people answered