Listen to your employees, treat them with respect and stop transferring the jobs overseas!
Treating your employees with respect any giving them training so they can answer any questions that a customer might have
Cant protect from downsizing
Improve training programs to better help staff assimilate in to their new positions and not drag the work for others. Trust and Job Security is not there. Union help is none existent since last bargaining deal.
Give more autonomy to the front line and mid-level managers.
Show the same respect to your employees that they show your customers. You do not want humans working for you, you want robots you can program and you are probably already working on that. Shame.
Better direction from director and VP level mgt
Be competitive with salary
Treat employees like people
Ndeed is on the ascendant: lots of growth, lots of cool new projects, tons of interesting work and opportunity.
The challenge of that, is that growth means lots of people are new, and lots of things don't have a clear process yet, and we're being a bit messy and scrambling. But that's part of the fun, if you look at it the right way