How I handled stressful situations with clients
How to deal with irate people
Why I choose TELUS
Why do we hire you?
What can you add to the company?
How'd you see yourself after 5 years?
A call scenario was given and how I would handle it.
Telephone etiquette was very important.
Listen and paraphrasing was vital.
Must have a top-notch followup system
Call backs and Client resolutions done in a timely manner
Alot about customer experience.
If you had an issue with a coworker what would you do?
They have a STAR format for interview questions. You give a situation, what you personally did in that situation and what the result was of your actions.
When is it ok to be late?
Help job seekers learn about the company by being objective and to the point.
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