Telepoll Market Research Inc. Employee Reviews

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1.0
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An extremely unreliable place to get hours, a waste of time, energy and money.
Market Research Interviewer (Former Employee) –  Toronto, ON6 October 2018
It's obvious that within the field of market research, there are going to be a few relatively dry periods. However, with Telepoll it's a pretty chronic issue.

They'd go for weeks and sometimes MONTHS where there's literally NO SHIFT due to lack of projects. With that said, each employee is expected to hand in their desired shift and times schedule on a weekly basis and thus, be available for IF they're scheduled.

For every shift that you've indicated your availability, you're required to phone in (on a daily basis) and check the 280 extension to make sure that you've been included in the list. If you weren't then your entire day has gone to waste, unless you have other plans on the back-burner.

Apart from all of the above, their treatment of employees is very careless and INCONSIDERATE with ZERO INCENTIVES for working hard. For example, they'd have a survey quota to fill, so they'd stress everyone out to reach it by a specific time during the shift. Once everyone reached the quota (even if it was say half an hour earlier then the desired capped hour) they'd let people go home early WHILE NOT PAYING THEM FOR THE FULL SHIFT that they've signed up for. In other words when you come in and they tell you the shift will run from 12pm to 8pm and everyone has to reach x amount of surveys and so it is done by 6:30pm, then everyone's let go by that time and ARE NOT PAID until 8pm (as an added incentive for the hard work)! That's rather annoying and discouraging to say the least.

Other times, you'd come in, after having been scheduled for a presumably 5 hour shift, only to learn
  more... that the shift will last a measly 3 hours with no break. That kind of thing would also happen more often then not. Moreover, this kind of scenario would often happen during their 'busiest' periods! Considering you're being paid minimum wage and you've spend time and money to get all the way there for a 3 hour shift is kind of annoying.

Another example is when you come in and learn that the shift will last 3 hours, but mid-shift, they end up asking you to stay an extra hour... but you don't get break...

Now, excluding everything that's said above, the fellow employees and supervisors are rather helpful, friendly and polite. The atmosphere is rather relaxed, the office facilities are comfortable, and the work itself is pretty easy (albeit with zero room for growth).
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Pros
Great washrooms, cafeteria, work stations & desks, polite & friendly supervisors and fellow employees
Cons
Hardly no hours, passive-aggressive employee exploitation
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2.0
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Your average call centre...
Telephone Interviewer (Former Employee) –  Toronto, ON1 February 2018
You do surveys with households and businesses on various topics.
Usually evening shifts where you conduct surveys by dialing manually to households on topics like politics(you usually ask their opinion on different party leaders and their mandates across Canada and abroad). Different topics like banking, shopping, electronics, tax benefits.
There are sometimes day shifts available too if they get day projects which is usually B2B conducting surveys with heads of departments or CEO's, COO's and MD's.
Sometimes there are long pauses of no work.
If you are looking for an easy job, and to make some pocket money, you can think of joining this place. But don't expect anything fancy. There is no room for growth.
Pros
No pros
Cons
Sometimes there are long pauses of no work.
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3.0
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enjoyable sometimes
Bilingual Call Centre Agent (Former Employee) –  toronto16 September 2015
its a pretty laid back job
it was a good job
friendly staff
co-workers were friendly
it is a good environment to work in.
i loved it
Cons
not enough hours
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1.0
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OK Part time job when there's work.
Outbound Telephone Interviewer (Current Employee) –  Toronto, ON9 June 2015
Conducting surveys by phone for minimum wage. Work is fairly easy. The environment is fairly relaxed. Work evenings and weekends primarily, so it's a decent student job. There are month long stretches where there's no work.
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2.8Work/Life Balance
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2.4Management
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