Customer Service (Former Employee) – Cornwall, ON – 17 March 2018
I worked for bell expressive the customers would call about there bills and to add TV stations . I learn about the computer programs . I did not get along with the management. Is taking calls from people that was not happy about there bills they would swear at us. But I happy about the people there.
Technical Support Specialist (Current Employee) – National Capital Region – 4 August 2017
It's easy and fun. No long working hours unless employee would ask for it. Hardest would be assisting customers with no patience and keeps on getting mad even though the best service that can be given through the phone is made.
Technical Support Representative (Former Employee) – Toronto, ON – 1 August 2017
I worked at Teleperformance as a Samsung technical support agent for roughly 6 months. In my time there I met some pretty genuine people, that is about the ONLY thing that was truly beneficial from my time there. Not only does Teleperformance treat their agents "just another number" but there is also a lot of favouritism amoungst supervisors, "floor support" roles and management.
There are empty promises from upper management about bonuses. Many agents that worked with me would work incredibly hard to win gift cards for hundreds of dollars only to be jerked around by supervisors and upper management (this including samsung excuetives) about when we would receive them. There are plenty of people that would eventually receive them after continually asking for what is supposed to have been rightly earned.
Teleperformance is also an EXTREMELY DISORGANIZED company. ABSOLUTELY no organization. The communication from management-supervisors and then to agents is absolutely horrible. Upon being hired they changed schedules that were promised to us , policies for how we should be conducting calls on a weekly basis and also constantly change supervisors because of their high turnover rate!!
Dispite Teleperformance's open door policy, your voice can never be heard when you have a concern. They do not care to listen to your concerns as an employee and will terminate you if you seem to threaten there "image" .
Good luck to whoever decides to work here.
Favouritism, Lack of communication, Disorganized, Unprofessional
Customer Service Representative (Former Employee) – Yonge and Eglinton – 26 July 2017
Overall great company, a lot of opportunities and room for growth. Multiple departments, flexible, clean work environment. Outstanding client and room to grow and build and take advantage of opportunities.
Customer Service Representative (Current Employee) – Montréal, QC – 17 July 2017
It is a very friendly work environment. The building is also well secured. It is at a convenient place, has a cafeteria, it is surrounded by restaurants and stores for employees who may want to eat elsewhere or need to go to convenience stores. The work itself is not too difficult but needs concentration.
Technical Service Representative (Former Employee) – Montréal, QC – 13 June 2017
Fun workplace with regular up-to-date training. Company takes pride in products and services from its clients. Nice introduction to Apple products and services. Nice environment, colleagues and superiors.
Technical Support Engineer (Former Employee) – Montréal, QC – 15 May 2017
The people employed are so corrupt and terrible. The pay is difficult to explain and the work culture is extremely robotic. No chances of advancement because the supervisor only makes 50 cents more. This company should not exist.
Sales and Customer Service Representative (Former Employee) – Toronto, ON – 13 May 2017
It was a fast-paced working environment but they provided excellent 6-weeks long training to ensure we were fully prepared for the position. The supervisors were also great and made it a positive environment to work in.
Technical Support Agent (Current Employee) – Toronto, ON – 11 May 2017
Great experience working here, great for learning how to deescalate situations with heated customers. The hours feel long, and the call volume is very sporadic. Had a few scheduling issues with multiple workers.
Customer Service and Sales Representative (Former Employee) – Toronto, ON – 22 April 2017
Problem-solving environment customers with multichannel live TV service that streamed over the internet. Good training. A friendly working atmosphere.Working hours reasonable, Management very considerate of personnel. Assistance to customers in Spanish and English language.