Teleperformance
Happiness score is 49 out of 100
3.5 out of 5 stars.
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Teleperformance Employee Reviews

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Canada684 reviews

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3.5Work-life balance

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Insights into Teleperformance

Based on 123 survey responses
Areas for improvement
  • Fair pay for job
  • Sense of belonging
  • Trust in colleagues

Fun workplace

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There is a great corporate culture. Colleagues are professionals and kinds. Good benefits in overall, dental and vision is covered. Besides, there are other operational benefits.
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Toxic work environment!

One the worst job I have ever had ! They don’t respect the employees and their clients. They pay awfully. Don’t waste your time in this company. They don’t deserve it !
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fun workplace

v nice company with lots of benefits and pay was good moreover managers cooperated with every team members in the team, Good worklife balance and great compensation
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Good for new immigrants

TP hires without prior experience and is a great place to get a steady pay check. Internal promotions common.Scheduled are not always what you want but people who are here for longer get better shifts.
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good hours

the job offers good hours but benefits don't start until 3+ months in the job and even then a lot of workers had to wait even longer. recommend for easy money, but no room to grow

Pros

hours

Cons

benefits
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Suggest but not that good

Work started good but your bonus will be taken off if you get transferred to another campaign. All day you gotta pray that no rude customer call you or else you will be hearing rude customer that does not listen to whatever you got to say

Pros

Wfh

Cons

Rude customers
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Company doesnt care

Management is useless. HR is painfully slow. Nobody seems to know what they are doing. Pay is less than minimum wage for supervisors and is expected to work as if we are getting a CEO level pay.

Pros

Work from home

Cons

Pay, treatment
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Stressful work experience

fast paced and stressful work environment compared to the pay. If placed in a program for a large company such as I was, expect to be overworked and constantly spoken to about efficiency and KPI
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Tough place to work at.

Supervisors do not support you, weekly assessment scores are terrible. Supervisors do not take time to help with any issues you may have. Support team can be helpful at times but on the weekends and Monday, Tuesday and Wednesday don’t ask for help you will not get it. How people advance and stay with this company is beyond me. Only worked for 6 months and ended up with stomach issues from the stress. Do yourself a favour and keep away.
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Decent place to start working especially if you are new in Toronto.

It is a pretty comfortable place to work and especially for entry level and not very demanding. There are always people ready and willing to help with just about everything.
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Official response from Teleperformance

29 April 2022
Glad to know that! Thank you for sharing your positive feedback!

Fun place to learn Digital Marketing

Good for learning but can do more. Salary is competitive but market can offer better, so for a fresher, it can be a great start. Some task can be removed as they are repetitive in nature.
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Official response from Teleperformance

27 April 2022
Glad to know that! Thank you for sharing your positive feedback!

High work load for the pay. No

the main focus and incentivization is toward covering as many calls as you can with not much consideration to the employees comfort and pace. Work leaves you drained if your program is very fast paced.Companies working with Teleperformance might end the relation suddenly and you are then moved to another department which might not be ideal.two 15 minute breaks + a 30 minute lunch which is pretty bleak.good entry level job where it is not too stressful/difficult to get in but not worth committing to the company if you have better options.Does not follow national and regional holidays and require you to work even on Christmas/new year with Stat pay.Also you might be assigned a shift that is non-negotiable including weekends

Pros

Easy to be hired

Cons

fast paced and tight schedules
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Official response from Teleperformance

22 April 2022
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!

Productive and fun workplace

Good work from home job, supervisors are very supportive and company puts emphasis on humanitarian efforts which is a good one. Would recommend to friends
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Official response from Teleperformance

19 April 2022
At TP, each person matters. Everyone is valued. Thank you for your positive review!

Mal géré

L équipe de gestion de la direction de l organisation n est pas au niveau pour gérer une entreprise, elle leur manque beaucoup de savoir. Faire et être , vraiment incroyable on disant qu on est au neuvième siècle waw

Pros

Rien

Cons

Gestion nule
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dont work here long term

keep it short term and never something long term. its minimum pay and the management is terribleAnd another thing to mention it's only good for the experience. You can't make a career in the place because the pay is just far too low.Horrible organization though
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Not my type of job

If you like being constantly calling rude people with almost no work/life balance then this is the job for you. I do think the benefits are the only pro to this job.

Pros

Benefits

Cons

Everything else
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Official response from Teleperformance

18 April 2022
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!

Stressful stressful stressful

If you want to lose hair, weight anf stress constantly while you’re at work, this is the right company for you! Other companies with the same contract have much easy going rules compared to Teleperformance and working here felt like a punishment overall.

Pros

None

Cons

Odd work hours, no overtime, no days off
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Official response from Teleperformance

24 March 2022
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!

Not good for long term

Not good for long term. Great place to start if looking for career in customer service. Gives basic career advancement. You get experience and good knowledge.
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Official response from Teleperformance

24 March 2022
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!

Horrible place

I worked here for a few months and they are all rude and liars, They didn't pay me on time and were making excuses, and no one answers you when you ask for help

Pros

nothing

Cons

everything
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Official response from Teleperformance

24 March 2022
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!

Do not work here.

The company will transfer you to a different campaign without notice and the supervisor do not care about you. You're just a number to them they are setting everyone up for failure.
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Do not work here. Avoid at all cost

The most disorganized company I have ever worked for. The bad reviews are true, they do not care about their employees at all. You get a chance to learn a lot of technical skills but at the cost of your mental health. The calls are way too many and extremely overwhelming, customers never call about the same problem and you are expected to assist them with issues you’ve never been trained for

Pros

You learn a lot within a short period of time (that’s not always a good thing)

Cons

No flexibility to change your schedule
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Official response from Teleperformance

17 March 2022
We appreciate your review. It would be great if you can share more details about your experience via http://bit.ly/TPHR-newform. Thank you!

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Overall rating

Based on 31,786 reviews

Ratings by category

3.5 out of 5 stars for Work/Life Balance
3.3 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.5 out of 5 stars for Culture

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