Teleperformance Employee Reviews
Pay is and always will be a major issue at this company, regardless of what level you are, an agent to CCM.
If you have a basic knowledge of how a computer works and average customer service skills, this is the place for you. A typical day for an agent is taking calls and making sure you hit your quality targets and make sure you don't take too long between calls.It's pretty easy to make a bonus on some campaigns, but on those campaigns the bonus isn't much anyway. The supervisors that are lazy and don't do much work stay, the hard working supervisors end up leaving because they realize it's not worth the stress.
Don't worry about getting fired, they are too scared to fire anyone since they have a bad turnover rate.
Thank you for sharing this feedback. Our company aims to provide an inclusive working environment wherein they will feel welcome in the workplace and will have a management team who will guide them at work and boost their skills. However, your experience states otherwise. We are hoping you can share more details via this link - http://bit.ly/TPHR-newform so we can investigate.
We appreciate your feedback and we see to it employees are provided the proper compensation and incentives so that they will be encouraged to work harder. Kindly share your feedback with us at http://bit.ly/TPHR-form. Rest assured, this will be dealt with and proper actions will be taken.
overall it was a productive job for me
one more thing the work environment is also very good
Thank you for taking time to write this review. We see to it to equip our employees with enough training and skills so that they can do their job well and provide extraordinary service to their customers. Best regards.
Management is always busy doing meetings with every supervisor on the floor.
As a sale agent, you barely have any options to take control of any situations with customers mostly with refunds, escalations, and case because those are assigned to supervisors or " higher reps" in different departments that you can't get in touch with.
Overall the communication within departments is mediocre which doesn't really help you on the job
We're sorry to learn about your experience. Our goal is to provide a good and comfortable working environment to our employees and for them to receive enough support from their superiors. We also see to it that they receive fair treatment. Your feedback is very alarming and we would love to hear more from you, please send us a feedback via http://bit.ly/TPHR-Form so that we can conduct an investigation.
training
free gift cards
free coffee, starbuck, timmies
flexible scheduling
paid vacation
$15 for adding lines
monthly bonus
respectful environment
good location
Thank you for your positive review. We are happy to know about your amazing experience with us as we aim to provide a great place to work for all our employees.
management is respectable very honest no complaints , sometimes they can be lightly confusing in a sense of direction or specifics from head but they give you one on one time and that a plus when it comes to guidance and understanding in a work place ,. no one acts like there above you and everyone is understandable in a sense as to say no fights, no arguments and if there is a dispute a general office meeting is called with all staff ensuring balance and everyone wins ,
We appreciate your positive feedback and we want to make sure our employees feel that they could easily seek assistance and openly communicate with the management. Thank you and have a good day!
Pros
Employee friendly environment
Flexible timings
Frequent Celebrations
Many Projects
Cons
Basic Pay
Chances of change of projects
We aim to provide a pleasant and positive work environment wherein management promotes open communication and rewards hardworking employees with great incentives and opportunities. Wishing you a great day ahead!
- lots of opportunities to get bonuses
- tiering
- easy to get extra shifts
- hire everyone (easy application)
- time goes by fast
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Thank you for your positive comments and we are glad to know that you appreciate working here in TP. All the best!
We appreciate your review. We see to it that we provide employees competitive income with incentives and bonuses as a reward for their hard work. We are happy to know that you have great leaders and have met awesome co-workers. Have a great day ahead!
The problem are the incompetent managers of the campaigns. They make the job feel like h_ll. The supervisors have different interpretations of an account's policy.
The trainers/supervisors will claim that there's a "Information database" that can help you. They have this "WHEN YOU'RE LOST, THE INFORMATION DATABASE IS YOUR FRIEND" axiom actually.
Yes, there's an Information database, but it is not properly updated and not well kept. They have multiple entries for one specific topic which makes the searching an extra P.I.T.A.
Instead of updating a policy for example, a new version of the policy is fed on the database. When a new agent uses the database for first time, viola!, he/she is presented multiple versions of the topic.
Agents are expected to produce results under time pressure to keep their KPI score acceptable but the information database is not helping.
The effect of this is very obvious when a new agent asks a supervisor for an information, supervisors have different interpretations on a single policy.
One good example is the "time frame" for refunds and returns. There are sups who will tell an agent to tell the customers that it will take only "3-5 days" until a refund is reflected on their accounts, some will say 7-14 business days, (brews confusion).
An agent is fed with a wrong information, everybody's telling different time frames to the customers. more... and that is the formula for h_ll.
These misinformed customers will call back (ANGRY of course), and most of them will automatically request for a supervisor. BTW, During the training we were told that we should never deny this request, so there goes the agent (applying what he/she learned from the training) roaming around the floor looking for an available supervisor who's willing to take the call. Alas! 20 minutes, 30 minutes, sups are only willing to give instructions to you: "Tell the customer that's the policy, we can't change it, this is it, this is that", it's rare that one supervisor is willing to take the call. Who can blame the sup, it's already a messed-up call to begin with.
result: Agent AHT suffers because of this. AHT is one of the factors to consider if an agent is qualified for a bonus pay. (the delayed bonus is a topic for another day)
This is just one of the effect of an incompetent management. less
Thank you for this review and we are sorry to find out that you felt that way. Kindly share this with us via http://bit.ly/TPHR-Form in order for us to investigate and make improvements.
- learnt confidence, dealing with N number of issues
- there is always something to learn, always been provided with good support and there is a decent database available to answer the right solution.
- Have maintained good KPI's and never had an escalation to deal with which is like an achievement for me
- have gained good experience in customer service, sales and tech support.
- Management is supportive in most of the cases beyond their control
- Skills to manage irated customers, understanding them is the biggest part.
- great place to begin your experience with
Thank you for your honest review. We strive to provide a great place for our employees to be able to work well. We are pleased to know that we have met your expectations. All the best and have a nice day!
If you end up working there, ensure that it’ll be temporary and keep looking for better opportunities.
HR will not be of much help, they’re always under pressure by the directing manager .
We are sorry to know that you felt that way. We always make sure to promote honesty and transparency in the workplace and to let our employees feel that they are treated well, given support and compensated properly. Rest assured that we do not tolerate such incidents in the workplace, please share this with us via http://bit.ly/TPHR-Form so that we can address the issue. Thank you.
We are sorry to know you felt that way. We are committed to making sure our employees are treated well, valued and given proper compensation & benefits while adhering to the rules and regulations set by the company. This is to ensure standards are met, sensitive data are protected and excellent customer service is provided. We hope you can share more information with us via http://bit.ly/TPHR-Form. Thank you.
i learned a lot on being a customer support representative like handling calls and assisting customers
Thank you for the review. We see to it employees are enjoying their time at work while assisting and supporting customers. If you wish to share your feedback, please go to http://bit.ly/TPHR-form.
Thank you for the positive review. We are committed to providing our employees a safe and nurturing work environment with great facilities and benefits. If you have any additional feedback, please share it with us via http://bit.ly/TPHR-Form.
Thank you for your kind review. We see to it that we always provide the best to our employees and we are happy to have met your expectations. All the best!
Thank you for your lovely review. We are glad to know that you are having a nice working experience here in TP. All the best!
Thank you so much for your positive review. We always make sure that we provide the best experience to our employees. Happy to know that you learned a lot during your stay here in TP. Best regards!
Thank you for your review and letting us know how we are doing. This will help us know what we need to do to improve our service. We hope you can share this with us via http://bit.ly/TPHR-newform so that we can investigate.