Teleperformance Employee Reviews

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Fun place to work with amazing people and supervisors

Technical Support Specialist (Former Employee) – Toronto, ON – 18 October 2018

This was my first job in Canada and it was a learning curve. Teleperformance gives an opportunity to communicate effectively.
Management style is really good.
As with other Technical or Customer service role. You have to keep reading the same script on every call; as long as you keep within the rules, you get good scores and you have nothing to worry about.

Pros

Free lunches, perks and discounts

Cons

Too monotonous. Same thing everyday.

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a lot of talking

Customer Service Agent (Former Employee) – Peterborough, ON – 16 October 2018

Never knew what each day was going to bring. The hardest part of the job was getting back on the phone after a customer has threatened your life. Management was a little laid back. The most rewarding part was if you helped a customer and made their day with a savings discount.

Pros

bonuses

Cons

very rude customers

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une belle entreprise

conseiller client (Former Employee) – tunis – 13 October 2018

le travail est fluide
on apprend le travail en groupe
on apprend a bien écouté les gens

Pros

stabililté du travail

Cons

un peut stréssant

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fun workplace and friendly

CUSTOMER CARE SPECIALIST (Current Employee) – Montréal, QC – 12 October 2018

good to start for a new carrier in Canada. You can gain more experience and improve your English ability and have fun with new friends with different culture

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Official response from Teleperformance

17 October 2018

Thank you for your review and for choosing to start your career here at TP. All the best!

the most enjoyable part of the job

Technical Support Representative (Former Employee) – Montréal, QC – 12 October 2018

The most enjoyable part of the job are the people who works with you. Getting involved to different people with different culture and religion however the HR doesnt care that much about their employees.

Pros

your colleagues

Cons

not well managed

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Official response from Teleperformance

17 October 2018

We appreciate your review and thank you for bringing this to our attention. Kindly share this with us via our http://bit.ly/TPHR-Form in order for us to know what we could improve on.

Great work environment

Technical Support (Former Employee) – Montréal, QC – 8 October 2018

Great work environment, beautiful people, great work place culture. The most enjoyable part of the job was/is your co -workers. The only downside is the average minimum pay.

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Official response from Teleperformance

11 October 2018

Our goal is to provide employees a great working environment and we are pleased to know that we were able to provide you such environment. Rest assured that we provide employees competitve salaries which are at par with the industry's rates. Thank you.

une bonne expérience

conseiller client (Former Employee) – Tunis, ON – 8 October 2018

j'ai beaucoup appris chez Teleperformance Tunisie , l'esprit d'équipe et de la collaboration , la direction , savoir gérer les moments difficiles , faire les choses correctement dès la première fois , ne jamais induire le client en erreur , notre but primordial est la satisfaction de nos clients .......

Pros

transport assuré, sécurité sociale, repas gratuit .....

Cons

courtes pauses

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Pourriture de compagnie

Gestionnaire des Opérations (Former Employee) – Montréal, QC – 6 October 2018

La pire entreprise pour qui j'ai pu travaillée. Valeurs d'entreprise complètement fautives et mensongères. Aucun respect des employés, environnement de travail hypocrite et pourri… Haute direction, équipe de management cautionne les mensonges et la fraude des directeurs et les hr n'y font rien.

Pros

Aucun

Cons

Tout est négatif, le gouvernement devrait enquêter cette compagnie qui ne respecte pas les normes du travail

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Call center

Customer Service Representative (Former Employee) – Montréal, QC – 4 October 2018

The company is bilingual and it is good pay. The supervisors are understanding and offer proper assistance, so we can provide customers with valuable information.

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Official response from Teleperformance

11 October 2018

Thank you for sharing your amazing experience with us. We aim to provide employees enough assistance and support in order to do their job. Best regards!

productive and fun place to work

ATT&T Technical Support (Former Employee) – El Salvador – 4 October 2018

i learned how to treat people and gave me more experience in costumer service it was a fun environment and really comfortable to work in this company.

Pros

bonus

Cons

schedules

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Official response from Teleperformance

8 October 2018

It is our goal to provide employees a fun and comfortable working environment. We are happy that you are experiencing it. Have a nice day ahead!

good job if you need quick money

Training Manager (Current Employee) – Yonge, ON – 3 October 2018

difficult clients, long hours for the min wage pay of a call center in which most call center get paid 16/hr atleast and there is alot you are doing for the clients as wesll

Pros

events and venngo discounts

Cons

min wage pay

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Official response from Teleperformance

8 October 2018

Thank you for sharing your review. Your review is important to us as this will help us know what we need to do in order to provide a great service to our employees.

Customer Service

Supervisor & Quality Analyst (Former Employee) – Montréal, QC – 28 September 2018

3rd party call center. verification of customers service usage. quality assurance. good work environment. managing irate customers. team-leader. Team-Work. ongoing training.

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Official response from Teleperformance

2 October 2018

Thank you for your review and for letting us know how you are doing. All the best and have a nice day.

Très bonnes opportunité de développement

Agent de service à la clientèle, de rétention (Former Employee) – Montréal – 25 September 2018

- Sous traitance de plusieurs compagnies surtout en telecommunications.

- Salaire non compétitif mais augmente chaque année.

- Possibilité de management

Pros

avantage du produits de companies differentes

Cons

salaire trop bas.

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Had a good and fun experience

Call Centre Representative (Former Employee) – Montréal, QC – 22 September 2018

Workng in Teleperformance was nice and happy experience. The working environment was comfy and not too much stress. All people even the supervisors were accomodating and friendly. Kee it up.

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Official response from Teleperformance

28 September 2018

We aim to provide employees with a fun and great work experience and reading your review assures us that it is felt by our employees. Have a nice day ahead!

Best place to work

Customer Service (Current Employee) – Tunis – 22 September 2018

Best place to work
You have many service
Good social life

Pros

Social life

Cons

Evolution

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Official response from Teleperformance

28 September 2018

Thank you so much for your positive review. All the best and have a nice day!

management

Call Centre Agent (Former Employee) – National Capital Region – 20 September 2018

the company it self is a good company and i love there benefit . the management is the only problem theyre asking agent to go on ot ( overtime ) but not paid and sometimes the salary is delay

Pros

none

Cons

no comment

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Official response from Teleperformance

27 September 2018

Thank you for sharing your experience with us. With regards to delayed salary, kindly message our Philippines team directly at http://m.me/teleperformance.philippines or call (02) 857 3222 and press the option to speak with an associate of the company so we can address your concern more quickly.

Official response from Teleperformance

27 September 2018

We are sorry to learn about your experience with our management. We would like to hear more from you. Kindly message our Philippines team directly at http://m.me/teleperformance.philippines or call (02) 857 3222 and press the option to speak with an associate of the company so we can address your concern more quickly.

Fun and Productive

Customer Service Representative (CSR)/ AFIL leader (Current Employee) – Toronto, ON – 19 September 2018

Working at TP is very challenging because all the customer are have been call for so many time from the Scotia bank to sale any produced and the customer has already been refused and dealing with those customer and making sales every day 4 or 5, more that is huge achievement by it self. Learning every day something new and gating upgraded about financial banking was great. Hardest part of the job was gating unexpected reaction from customer sometimes and the most enjoyable part was to get complement from the customer about my services or the customer thanking my manager for my knowledge of produce and patients.

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Official response from Teleperformance

27 September 2018

Thank you for your review. We know that being a customer service representative is not an easy job but we would like to thank you for your hard work and making sure we provide excellent services to our customers. All the best!

Official response from Teleperformance

27 September 2018

We sincerely want to thank you for sharing your amazing experience with us. We are happy to know that you learned a lot and that you are enjoying assisting our customers. All the best for you and have a nice day!

Good place to begin working

Customer Service and Sales (Former Employee) – El salvador – 11 September 2018

You get a lot of experience by working here, lot of chances to make comisiones and take advantages of overtime shifts, fun environment and good team members.

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Official response from Teleperformance

18 September 2018

Thank you for your review. We are happy to know about your fun experience at work. All the best!

I Love working here

Call Centre Representative (Current Employee) – Toronto, ON – 6 September 2018

Been working here going on 9 months.
Love the work here and the company we represent.
Great Management and great co-workers I can call friends now.

Pros

Great perks for bonus stuff, management, and place to work

Cons

not much

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Official response from Teleperformance

12 September 2018

Thank you for your lovely review. It is good to know that we have met your expectations and we wish you will continue working with us. Best regards!

Low pay, unpaid statutory holiday

CSR (Current Employee) – Toronto, ON – 31 August 2018

Minimum wage, $14/hr
We did not get paid for a statutory holiday(Civic Holiday, August 6th, 2018), though we worked the day before and after the holiday. Management excuse was that we were still in training and we were not on actual production floor.
Training 7.5 hours/day with 30 minutes unpaid break

Pros

Friendly coworkers

Cons

Pay check is always less that what we calculated, always seem like the payroll cut back on our pay

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Official response from Teleperformance

11 September 2018

Thank you for bringing this to our attention. We hope you can share this with us via https://bit.ly/TPHR-Form so that we can conduct an investigation.

Official response from Teleperformance

11 September 2018

Thank you for bringing this to our attention. We hope you can share this with us via https://bit.ly/TPHR-Form so that we can conduct an investigation.

call center

Teaching Assistant (Former Employee) – Toronto, ON – 31 August 2018

too many angry customers to deal with a...i get yelled at at almost 97% of the calls that come in.
All i can do is keep calm and try as much as possible to calm the client down which really is not easy especially when the client is angry about the provided services and bill,

Have not really had any great day with the comp-any at the call centre department

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Official response from Teleperformance

11 September 2018

Thank you for your honest review. Being a customer service representative is not an easy job and we would like to thank you in making sure that we provide excellent customer service experience. All the best and have a nice day!

Official response from Teleperformance

11 September 2018

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