Yes but Training is overnight ONLY 11.pm-7.pm. The recruiters lied and told me there was a 3-11 shift but that was not true. Waste of time. If you need a job in a hurry and don't mind retaining information while trying to stay awake staring at a computer screen then this could work for you!
It mostly depends on the campaign they are currently recruiting for. For example, the Apple Campaign will start of as an exam to test your knowledge of iOS, macOS and Windows without prior communication of the expectations. If you pass that test, they proceed with an interview with the recruiter who basically asks questions like, “Why did you choose to apply within this industry?” “How would you handle an irate customer?” - things like that. It is very brief though.
If they like you, which is almost always the case because they honestly just need to hire a target number of people within a set time frame (they really don’t care about anything you said in your interview), you’d have a second interview with the Supervisors and/or Managers of that campaign. Honestly, they don’t ask the questions to verify if your answers are good; they just want to see how responsive you are and if you’re fluent in the language they need you to speak.
However, I have seen them hire non English speakers multiple times for English-only campaigns just because they need to hire a set number of people.
There isn’t really a “culture” per se. You’ll meet wonderful people from different backgrounds, cultures, etc. but you are legitimately viewed as only a number within this company; therefore, you’re easily replaceable.
I want to believe they do because they say it during the recruitment phase. However, after working with them for almost 2 years and being a Supervisor, I was told that a background check needed to be done again.
Not sure why or if it was really done initially, but they always say they have to do a background check during recruitment though.
Simple, walk in fill out a questionnaire, complete an assessment and if you are available for overnight and speak well they will hire you.
If you were in charge, what would you do to make Teleperformance a better place to work?
Give more incentives to home owners like free phones to quiz winners or tv Chanels or free landlines on two connections or 3 years loyal customers.