Yes. The Training is basically a grace period for a new hire because on the production floor, you are paid by logged time - meaning, only when you are logged in.
It mostly depends on the campaign they are currently recruiting for. For example, the Apple Campaign will start of as an exam to test your knowledge of iOS, macOS and Windows without prior communication of the expectations. If you pass that test, they proceed with an interview with the recruiter who basically asks questions like, “Why did you choose to apply within this industry?” “How would you handle an irate customer?” - things like that. It is very brief though.
If they like you, which is almost always the case because they honestly just need to hire a target number of people within a set time frame (they really don’t care about anything you said in your interview), you’d have a second interview with the Supervisors and/or Managers of that campaign. Honestly, they don’t ask the questions to verify if your answers are good; they just want to see how responsive you are and if you’re fluent in the language they need you to speak.
However, I have seen them hire non English speakers multiple times for English-only campaigns just because they need to hire a set number of people.
There isn’t really a “culture” per se. You’ll meet wonderful people from different backgrounds, cultures, etc. but you are legitimately viewed as only a number within this company; therefore, you’re easily replaceable.
I want to believe they do because they say it during the recruitment phase. However, after working with them for almost 2 years and being a Supervisor, I was told that a background check needed to be done again.
Not sure why or if it was really done initially, but they always say they have to do a background check during recruitment though.
Smart casual attire
Your colleagues. They boast about additional benefits like medical, dental, etc. but it is such a tedious process to attain as if they don’t really want to give it to you.
It solely depends on what department or campaign you are currently working with. Different jobs require different demands. They are usually flexible with schedules so you can either work Full-Time or Part-Time, and shifts can start as early as 7 AM and as late as 12 AM.
EVERYONE is underpaid.
Agents: $25,000 to $30,000 per year (Can be more if agents take advantage of overtime offered)
Supervisors: $30,000 to $35,000 per year (Salary; No Overtime Paid even though you work Overtime almost every day; No Holidays Paid.)
Trainers: Same as Supervisors
Call Center Managers: A slight increase from a Supervisor’s Salary (Nothing Great)
Basically, if you want to make good money, you’re better off as an agent as you are paid by “logged time”. Once you take advantage of overtime, which is almost always needed, you’ll be making more money than most managers and supervisors.
Recruiters are given a target number of people they need to hire for a set time.
They reach out and gather as many people as needed.
A computer literacy test is given upon arrival. If you pass, one of the recruiters will conduct a brief interview with you - One on One. If you fail, you’re let go on the spot.
Then, you will have a second interview with Supervisors and/or Managers from the campaign you are being hired for.
A few days later, you are called to let you know that you’ve gotten the job and the date/time your training begins.
NB: The interviews are solely conducted to test your knowledge of the language requested on the campaign you are being hired for, and how quickly responsive you are. However, as a Supervisor, I have seen them time after time hire people who do not fit the basic requirements solely because they NEED a certain number of people to stay.
Make sure you are at least 85% fluent in the language(s) you are expected to speak; written and spoken. Sound confident in your answers even if you’re unsure. They do not care what you say, they care about how you say it.