TekSavvy Solutions Inc.
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TekSavvy Solutions Inc. Employee Reviews for Technical Support Representative

Job Title
Technical Support Representative5 reviews
Location
Canada5 reviews
Found 5 reviews matching the search
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3.0
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You answer the phones and assist them with either buying or fixing their internet. The break room is nice and has tons of snacks and drinks to choose from.
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5.0
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The coworker is very supportive. The coolest thing in teksavvy is no one your boss here. you can deal in your way with your customer. All they want is happy face of the customer when they ended the call.
Pros
free snacks. Gaming in Tv room.
Cons
schedule changes every biweek
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4.0
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Was hired in the tech dept during a time that they were most obviously going downhill.

Wait times were almost 3 hours, supervisors/ Ad value workers did nothing to help other than walk around feeling important and proud of themselves


A lot of stress on front line staff to take the call volume. Laziness and entitlement resulted in a large loss of customers and company respect. All departments have melted into a puddle, what is the benefit of that??????


Paid however many thousands or millions on this vanguard system that completely failed when in all reality everything and more they wanted to improve on could have been figured out in a few weeks of boardroom meetings between talking to ALL members of the team.. managers, front line staff and all other departments .. to find a common goal.


Now they want everyone to be able to do everything instead of realizing the importance of having different departments who are masters at their work. Jack of all trades isnt great when mistakes are CONSTANTLY EVERYWHERE upsetting customers and causing delays to service. Found myself fixing mistakes made by certain people that get royal treatment by higher management for some Very unknown reason. Seen people lose accounts and respect by their lack of dilligence and still get treated well. Pathetic.


I did get recognized for my good work numerous times, there was many fun days and free food days.


Pay was nice but wage has not kept up since minimum wage increased.


Coworkers were great but since I left many were also fired or quit.


Also way too strict on lates, you will get
 - more...
Pros
Free snacks, relatively relaxed environment, easy to switch shifts, every other weekend off
Cons
A lot of incompetence, worrying youll be fired any day, snobby and arrogant AV's who never Add Value, no chance of moving up anymore
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5.0
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Very fun place to work. I love it. Love it so much. Just writing this because I need to. Will this ever end? Okay it should pretty soon. Almost there. Thank god.
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4.0
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It's a company that grew very quickly to meet the demands and needs of the users they supply service to.

You will learn about the nature of the internet as well as enhance your customer service skills.


The hardest part of the job is scheduling, but they are very good with emergency situations.


Overall a pleasant experience
Pros
Wonderful culture
Cons
Minimal Schedule Flexibility
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