TekSavvy Solutions Inc.
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TekSavvy Solutions Inc. Employee Reviews for Technical Support

Job Title
Technical Support7 reviews
Location
Canada7 reviews
Found 7 reviews matching the search
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4.0
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Been a great 7 years working there and have learned a ton.
Ive been a part of many teams and groups.

Theyve made many changes to procedures to advance in the internet space
Pros
Team Members
Cons
Management
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3.0
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Working at Teksavvy was a great experience, in many ways Teksavvy allows individuals to experience the day to day activities stress and frustrations that internet users encounter, at Teksavvy we had the opportunity to resolve customer's technical issues pertaining to their internet connection.
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4.0
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Company believes in doing what is right for the customer, which is refreshing for a call center. In my position I do get to deal directly with the vendors and help to create a better flow process between us, the vendor and the customers.
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3.0
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here is the thing with teksavvy, you will NEVER move up and its who you know and what you are doing for them kinda place. so if you enjoy kissing butt this is your dream job.

it's sad because i was bullied out of this job, over all this is a good place just very odd rules and management filled with bullies.
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3.0
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9 Hour work days as 2 15 minute breaks, and 30 minute lunch is unpaid.

Overtime paid by the minute.


No Team Leaders due to recent company changes. No direction is provided, which makes job advancement next to impossible.


Occassionally provides lunches.

Provides snacks and fountain pop during company time at no cost to it's employees

Benefits after 3 months are good.
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2.0
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Very difficult day starts
Terrible working conditions with horrible pumped managers and supervisors who listen less and are in their own world

*Self-reliance and self handling complicated tasks and customer complaints providing superior service to the customers.

*Resolving customer issues at the end of the day without any assistance from higher senior management assistance when needed most.
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4.0
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My typical day at work.
Attending to level two/escalated situations

Internal helpline support for front line technicians
Pros
friendly atmosphere to work
Cons
1 hour + drive to work
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