TekSavvy Solutions Inc. Employee Reviews

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1.0
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Don’t work there
Core employee (Former Employee) –  Chatham-Kent, ON16 April 2019
This place is jokes they hire you just to get rid of you again, I have seen people on a daily follow all of the rules and work their butts off to still get let go in a 90 day period, on top of that they start off with some people after the first month but, when it comes down to everyone almost at the end of their 90 day is when they really start letting people go, this company is nothing but jokes and the staff are mean, maybe HR should get off her butt and work on the floor to and maybe she will realize she fired the wrong agents.
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1.0
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Don't Bother
Sales Associate (Former Employee) –  Chatham-Kent, ON31 January 2019
Company used to care...now place is run by staff and not Management, and they will bully anyone out that threatens them or even if they personally dont like you.
Pros
None
Cons
Working there
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1.0
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It's been ruined by Vanguard
Pushed to do too much (Former Employee) –  Master of none29 October 2018
It has been fully ruined by Vanguard
Owners need to really work on the floor to see what it is like for a full week for 9 hours a day like we do in all areas of the building to see how bad it has become
it used to be a place to be proud of
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4.0
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Would have stayed there forever if not for the " Vangard " system
Technical Support Representative (Former Employee) –  Chatham-Kent, ON27 July 2018
Was hired in the tech dept during a time that they were most obviously going downhill.

Wait times were almost 3 hours, supervisors/ Ad value workers did nothing to help other than walk around feeling important and proud of themselves

A lot of stress on front line staff to take the call volume. Laziness and entitlement resulted in a large loss of customers and company respect. All departments have melted into a puddle, what is the benefit of that??????

Paid however many thousands or millions on this vanguard system that completely failed when in all reality everything and more they wanted to improve on could have been figured out in a few weeks of boardroom meetings between talking to ALL members of the team.. managers, front line staff and all other departments .. to find a common goal.

Now they want everyone to be able to do everything instead of realizing the importance of having different departments who are masters at their work. Jack of all trades isnt great when mistakes are CONSTANTLY EVERYWHERE upsetting customers and causing delays to service. Found myself fixing mistakes made by certain people that get royal treatment by higher management for some Very unknown reason. Seen people lose accounts and respect by their lack of dilligence and still get treated well. Pathetic.

I did get recognized for my good work numerous times, there was many fun days and free food days.

Pay was nice but wage has not kept up since minimum wage increased.

Coworkers were great but since I left many were also fired or quit.

Also way too strict on lates, you will get
  more... fired if youre late more than 3 times

TO MANAGEMENT:
This vanguard culture needs to be seriously evaluated. Accept a mistake and fix things. You were a company people wanted to stay with, and respected. You could have spent the money on brightening up the front call centre room to match the companies colours instead of drab gray or maybe try this one ... ******actually TRAINING PEOPLE.******
Try and make this job stable for people so that turn over isnt so great and im sure you will have better workers. Putting fear into people of being fired isnt the way. Ad values DONT and NEVER add value!!!! Where are supervisors, and teams and departments ? Wheres the morale? The way it was from the start was perfect. Dont fix what wasnt broken
  less
Pros
Free snacks, relatively relaxed environment, easy to switch shifts, every other weekend off
Cons
A lot of incompetence, worrying youll be fired any day, snobby and arrogant AV's who never Add Value, no chance of moving up anymore
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1.0
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Stressful and damaging work environment
Front line agent (Current Employee) –  Chatham-Kent, ON10 July 2018
Over time the environment will cause you a lot of stress, no employee is actually cared about.
I would not recommend anyone to work there, you won’t realize it right away.
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It was great until they tried "Vangard"
Case Manager (Former Employee) –  Chatham-Kent, ON19 March 2018
I had worked my way up to case management and was looking forward to continuing my progression at tekksavvy.

The CEO decided to completely scrub the progression path.

The entirety of the Management dept has since moved on.
Pros
Snacks
Cons
Lack of training, floor support
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5.0
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good place to work
CSR - Customer Service Representative (Former Employee) –  Chatham-Kent, ON22 December 2017
Typical call center environment with perks of actives in the lunch room and free snacks available. supervisors are very details and do their jobs well.
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2.0
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Good company that is unfortunately going down.
Senior Software Developer (Current Employee) –  Gatineau, QC30 July 2017
Over the last month, the company has gone through some changes, we lost some people and there is some uncertainty as to where things are going. The entire R&D team is falling apart with more than 30 people that left already.

Some people in a position of power sometime abuse it and try to intimidate you and impose their view.

The salary is good but as of now with all the changes and people being promised things and then dismissed, the salary is not always worth all that stress.
Pros
Salary
Cons
Management, poor planning, uncertainty.
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4.0
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Bon et mauvais
Représentant en soutien technique (Former Employee) –  Gatineau, QC3 May 2017
Entreprise dynamique, bonne ambiance de travail, j'aurais aimé que ça dure, mais j'ai été renvoyé.
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Overall rating

2.2
Based on 10 reviews
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