Technical Safety BC
3.0 out of 5 stars.
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Customer Support Representative hourly salaries in Canada at Technical Safety BC

Job Title
Location
Average salary
$27.19 per hour
57%
Above national average
Average $27.19
Low $13.60
High $40.90

Salary estimated from 16 employees, users, and past and present job advertisements on Indeed in the past 12 months. Last updated: April 12, 2022

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Reviews about Pay & benefits for Customer Support Representative at Technical Safety BC

Previously a Government Authority now privatized and wanting to get everything sorted

Re-modeled the organization for good, They pay very good for the positions they hire, give you excellent benefits. There is lots of miscommunication and lack of commication between departments. The staff and management is the best ive seen so far.

Pros

Less stressful job, cares for its employees

Cons

Less organized but getting better now.
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Client care department failing rapidly

Numerous restructuring changes in the past 2 years - too many to list. Client care department has seen a change of leadership, and the work environment/employee satisfaction has since been going downhill. Many client care employees leaving the company, even after years of loyal service. Regional office client care employees are micromanaged and are required to track every moment of their work day using more than one reporting/tracking platform. Their moment by moment reported tasks, including trips to the washroom, are then displayed on a large screen in head office so that remote management can keep an eye on their work efficiency. In addition, though not thoroughly expressed in the job description, the regional office CSR is now a call centre position.

Pros

Benefits

Cons

Too many changes to keep up
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Not worth it!

The company's quality scores dropped when they let the "good" casuals go. The problem is the union is they keep their "friends" but as they can see you can't train old dogs new tricks! Couple department leads have bad tempers especially when you make mistakes, mistakes due to problems with their software and slow system. Issues they know but won't fix but will put the blame on you! Bad all around. Not worth it for the high stress-level, minimum part-time hours, and loads of ework they send to you daily. Get no benefits as casual so beware! Business leader is new and acts like she knows nothing...
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How much does a Customer Support Representative make at Technical Safety BC in Canada?

Average Technical Safety BC Customer Support Representative hourly pay in Canada is approximately $27.19, which is 57% above the national average.

Salary information comes from 86 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.

Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalized comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.