57% Above national average
Salary estimated from 42 employees, users, and past and present job advertisements on Indeed in the past 36 months.Last updated: May 14, 2021
Job openings matching Customer Support Representative in Technical Safety BC
- Vancouver, BCExperience handling financial transactions in a customer service or contact centre environment. Provides off-contact support (e.g. administrative and…3 days ago
- Vancouver, BCStrong verbal and written communication skills, with a focus on interpersonal communication and excellent customer service;17 days ago
- Vancouver, BCExperience handling financial transactions in a customer service or contact centre environment. Provides off-contact support (e.g. administrative and…3 days ago
- Vancouver, BCStrong verbal and written communication skills, with a focus on interpersonal communication and excellent customer service;17 days ago
Reviews about Pay & benefits for Customer Support Representative at Technical Safety BC
Previously a Government Authority now privatized and wanting to get everything sorted
Re-modeled the organization for good, They pay very good for the positions they hire, give you excellent benefits. There is lots of miscommunication and lack of commication between departments. The staff and management is the best ive seen so far.
Pros
Less stressful job, cares for its employees
Cons
Less organized but getting better now.
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Client care department failing rapidly
Numerous restructuring changes in the past 2 years - too many to list.
Client care department has seen a change of leadership, and the work environment/employee satisfaction has since been going downhill. Many client care employees leaving the company, even after years of loyal service. Regional office client care employees are micromanaged and are required to track every moment of their work day using more than one reporting/tracking platform. Their moment by moment reported tasks, including trips to the washroom, are then displayed on a large screen in head office so that remote management can keep an eye on their work efficiency.
In addition, though not thoroughly expressed in the job description, the regional office CSR is now a call centre position.
Pros
Benefits
Cons
Too many changes to keep up
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Not worth it!
The company's quality scores dropped when they let the "good"
casuals go. The problem is the union is they keep their "friends" but
as they can see you can't train old dogs new tricks!
Couple department leads have bad tempers especially when you make mistakes, mistakes due to problems with their software and slow system. Issues they know but won't fix but will put the blame on you! Bad all around. Not worth it for the high stress-level, minimum part-time hours, and loads of ework they send to you daily. Get no benefits as casual so beware! Business leader is new and acts like she knows nothing...
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