Client care department failing rapidly
Numerous restructuring changes in the past 2 years - too many to list.
Client care department has seen a change of leadership, and the work environment/employee satisfaction has since been going downhill. Many client care employees leaving the company, even after years of loyal service. Regional office client care employees are micromanaged and are required to track every moment of their work day using more than one reporting/tracking platform. Their moment by moment reported tasks, including trips to the washroom, are then displayed on a large screen in head office so that remote management can keep an eye on their work efficiency.
In addition, though not thoroughly expressed in the job description, the regional office CSR is now a call centre position.
Too many changes to keep up