Support Staff (Current Employee) – Riverview, NB – 13 January 2019
I am currently working there as a Support Team Member. Wages are 30 000 a year for English Only, and 32 000 a year for bilingualism, on a bimonthly basis. They also offer attendance bonuses and have tenure bonuses, as well as yearly raises for those who meet minimum requirements (no More than a certain amount of missed days,good schedule adherence, provides good customer service)
Personally, I have had no issue with pay going into my account and have even been paid early twice.
They work with me and my schedule needs to give me the best shift possible for my home life and childcare needs.
It is a company that is easy to get noticed, for both the right and the wrong reasons. If you are looking to advance quickly, and have a good work ethic and are dependable, then this is a good place to look into making a go at.
Up until recently staffing was an issue, but it has been corrected as we now have a full house. The job is fast paced, but it makes the time go by quickly.
Overall, I think it's definitely something worth pursing for people who are looking to make a career in Customer Service.
I really enjoy working here and recommend it to anyone looking to try something different.
Paid breaks, Full benefits the day you start, easy to advance.
8.5 hour shifts, unless asked for and approved by workforce shifts sometimes change.
Analyst (Current Employee) – Toronto, ON – 14 November 2018
I am on a major carrier project. Been 2 years. So far it has been good. I wish they introduce some rrrsp plan for retirement benefits.medical benefits could have been better its below average companies.
Customer service (Former Employee) – Riverview – 5 November 2018
Training is absolutely terrible. Agents are going on the phones without a clue what they are doing and there is not much support.people quitting all the time, leaving crying and stressed out. I left couldn't take it anymore. Asked for more training they refused. Had a hard time getting final pay too. Bad way to start a new business in NB. They don't care about their employees either. With all the people quitting they should be offering more training but they don't even call the people that walk out to see how they can help. They are more interested in getting the government grants than their employees. Benefits were supposed to be from day 1...took over 3 months to receive
Customer Service Representative (Current Employee) – Riverview, NB – 1 October 2018
There were some minor glitches in the beginning, but that is to be expected when an international company is freshly setting up in a new region for the first time. The company made every effort to get things running as smoothly as possible as quickly as possible.
The staff is supportive and the work environment is positive and enjoyable. Although it is predominantly a contact centre, there are opportunities to specialize in different departments, and some departments don't require answering calls much at all.
The pay periods are semi-monthly as opposed to biweekly....so 24 slightly higher paycheques rather than 26 slightly lower ones. It all works out the same at the end of the year, but it does take a bit of adjustment if you're accustomed to biweekly. Always paid correctly and on-time and benefits are included.
Employee input is sought out and valued. Leads and managers are not just fair and respectful, but friendly and encouraging, too.
Dress code is fairly relaxed and comfortable. It's cool to be part of something that's growing, to be part of the process, to have chances for advancement, and to help build up a new company!
Associate-Customer Support (Former Employee) – Riverview, NB – 28 July 2018
-needlessly highly stressful environment due to the extremely low calibre hires that account for a third of the workforce -systems aren't configured properly resulting in Windows crashing & freezing, not to mention Google security violations -a bait & switch hiring campaign -a dog & pony show not for the faint of heart -New Brunswick civil, provincial & federal politicians are being played for suckers in the 8K Rebate offered by the province for every seat filled
*a 1rst World company attemting to get desperate NBers to work under 3rd World standards
Former employee (Former Employee) – Riverview, NB – 24 July 2018
They going to termination directly... Some Trainers are really rude and act like small Gods... They don’t talk a lot about the money they have to pay They never saying the truth A group of friends rules the company They do what they want to do with employees I’m not advising to work at Tech Mahindra (Riverview)
Senior Database Administrator (Former Employee) – Toronto, ON – 6 June 2018
Typical service based company. Lot of different cutting edge technologies are used at various client locations across the globe. I have learned many technologies and also management aspects in terms of understanding client requirement and stakeholder satisfaction.