TD Insurance Employee Reviews

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Stressful and won't get anywhere unless you brown nose
Licensed Insurance Advisor (Former Employee) –  Halifax, NS5 August 2018
Great pay, great benefits, great incentives & perks but absolutely horrific management, next to no training before being thrown into the job with no support. The only way to advance is to be a suck up. The job is stressful mainly due to the management and the lack of training and support. The company is all about numbers, quantity over quality 100%. They make the job seem amazing in the beginning during training and it all goes downhill from there.
Pros
Great pay
Cons
Everything else
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Well let me say
Claims Team Leader (Former Employee) –  Saint John, NB2 August 2018
I really enjoyed my time at TD. The company does an exceptional job for it's employees and customers. They have a very strong focus on work/life balance as well as overall health. The benefits as an employee are terrific and the pay was way beyond anything else out there in Saint John for call center environments.
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fun
Customer Support Officer (Current Employee) –  Halifax, NS30 July 2018
good company to work for. lots of benefits. good atmosphere. Diverse. lots of energy. good compensation. good colleagues. good managers. good environment
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The best company so far
Insurance Advisor (Former Employee) –  Saint John, NB21 July 2018
The leaders are so nice and approachable. Young and dynamic. they will take time to talk to you. You will feel that they are not there because of stats but they are there to help
Pros
Benefits, Leaders
Cons
Federal Licensing Exam. Insurance Advisors need to pass it
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Short term
Front Desk Reception (Former Employee) –  Etobicoke, ON12 June 2018
I worked here on a temporary basis. The work life was good, not too stressful had a lot of time to myself since i was just front desk.
But the manager and colleagues, i worked with was amazing.
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Great culture, great management, lots of opp. to advance
Bilingual Insurance Analyst (Current Employee) –  Halifax, NS29 May 2018
The unlicensed role offered two weeks of paid training and was quite simple. Mostly involved sending pink cards for vehicle policies or taking payments, The advisor role offered about a month and a half of paid training as was actually writing, selling and binding policies. Paid quite well (weekly) and the culture was awesome. Very welcoming management and lots of room to grow.
Pros
Great space, good vibe, opportunity for advancement if you're willing to work for it.
Cons
At the end of the day, it's still a call centre.
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Very busy
Adjuster (Current Employee) –  North York, ON23 May 2018
They are never really organized, they keep changing protocol and procedures. They are always understaffed approx 150 claims per analyst. The employees are great to work with.
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Only contract work for new hires
Service Officer (Contract) - Shared Services (Former Employee) –  Burlington, ON16 May 2018
People at work place were good. But new hires are only on short term contract. So every 3 months the person has to look for new employment. Difficult to get transferable work experience in 3 months
Pros
Good people to work with
Cons
Short term contracts
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Great Place to Work, Fun People, Great Atmosphere
Legal Assistant (Current Employee) –  Calgary, AB4 April 2018
I have found this place to be a great place to work. The balance between life and work is great. The people I have worked with over the past couple of years have become my "work family". Management is very understanding, comprehensive and well maintained. Benefits are outstanding.
Pros
Vacation Days, Personal Days, Benefits, Christmas Holidays
Cons
Big Over Turn of Legal Assistants and Lawyers
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good
Analyst Insurance Advisor (Former Employee) –  Calgary, AB31 March 2018
as in direct writer and for training they were awesome. I am so grateful to have trained at TD. They can micro manage quite a bit and have lots of "weekly awards" of different kinds that can get tiring. But the staff on a whole was amazing was a fun, nice atmosphere.
Pros
training
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Outlook in a day at TD
Residential Insurance Adjuster (Current Employee) –  Calgary, AB23 March 2018
Typical day at work is extremely fast paced, ongoing learning, and constant communication with clients and vendors. Hardest part of the job is to deny a claim when you know the client desperately needs the help. Most enjoyable is when I can assist clients efficiently, empathizing, making the client experience as simple and pain free as possible.
The versatility in work culture is wonderful and is maintained with a happy balance to all.
I have acquired an understanding of the claims process, when to move forward and how to appease the clients where needed the most. Understanding the clients needs is key, and offering solutions to issues that arise. Growing with a team of professionals, adapting to learning curves with success.
I have learned processes from start to finish, the programs are our tools to be successful in assisting with the workloads. I have built close relationships with ongoing enthusiasm and gratitude within the team and with customers.
Management works closely to find solution, and alternative ways to address up coming issues within the work process. Working diligently offering solutions, using rewards, with an effort to make the work place a fun environment to be in.
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workplace cutlure
National Insurance Claims Adjuster (Current Employee) –  Markham, ON16 March 2018
very good work/life balance
very supportive
great place to grow
customer service is difficult but at TD Insurance it is always easy to keep our promises and provide legendary service
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Career development encouraged
Auto Claims Adjuster (Former Employee) –  North York, ON13 February 2018
Career development encouraged
Strong customer focus
Friendly staff
Hard work rewarded by Management. Chance to advance within the company.
Open office policy
Pros
Easy access to Management
Cons
I can not think of any
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TD Insurance
Insurance Advisor (Current Employee) –  Markham, ON12 February 2018
A company that focuses on customer first and places alot of training on satisfying customers. Management seem to be disinterested at times, which leads to lack of motivation towards their team members. Theres plenty of room to grow and move around, however they do have a strict timeframe with regards to staying in your role despite excelling. The onboard training was probably the best part and talking to customers is quite enjoyable aswell. If the culture could be revamped, then it would definitely improve its overall rating.
Pros
Plenty of benefits, flexible hours
Cons
Lack of leadership, poor environment
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Good place
Claims Adjuster (Current Employee) –  Toronto, ON9 February 2018
Good place build connections to move up!
Have good communication skills
Great rewards for employees who hit targets
Managers are wonderful they really try to help you!
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Great training
General Insurance Agent - Personal Lines (Former Employee) –  Canada8 February 2018
Great training environment. Other insurance companies look to TD for new hires due to the extensive training employees receive at TD Insurance. I found it difficult to work in a call centre environment.
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Good
Insurance Advisor (Former Employee) –  Edmonton, AB10 January 2018
Co-workers are great to work with.
Very micro-managed by management.
New system implemented without sufficient training for all employees making it difficult to meet metrics
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Fun workplace environment
FRC (Former Employee) –  Saint John, NB13 November 2017
TD is great for working with their employees and also promotes advancement. Changes in the industry are common but the tools required to smoothly get through any changes are always provided.
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Great Workplace.
Claims Analyst (Current Employee) –  New Brunswick13 November 2017
Amazing place to work, everyone is very friendly very good work environment. Amazing managers and coaches to help you with training, highly recommend.
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High pressure environment to make sales but altogether an exellent company
Insurance Advisor (Former Employee) –  Saint John, NB4 November 2017
Great workplace loved working there. Take staff satisfaction seriously and lots of perks like discounts for travel tickets, insurance, banking discounts and mortgage discounts.
Pros
Managers think alot about how to make staff happy
Cons
Too many long meetings
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