Typical day at work is extremely fast paced, ongoing learning, and constant communication with clients and vendors. Hardest part of the job is to deny a claim when you know the client desperately needs the help. Most enjoyable is when I can assist clients efficiently, empathizing, making the client experience as simple and pain free as possible.
The versatility in work culture is wonderful and is maintained with a happy balance to all.
I have acquired an understanding of the claims process, when to move forward and how to appease the clients where needed the most. Understanding the clients needs is key, and offering solutions to issues that arise. Growing with a team of professionals, adapting to learning curves with success.
I have learned processes from start to finish, the programs are our tools to be successful in assisting with the workloads. I have built close relationships with ongoing enthusiasm and gratitude within the team and with customers.
Management works closely to find solution, and alternative ways to address up coming issues within the work process. Working diligently offering solutions, using rewards, with an effort to make the work place a fun environment to be in.