TD

TD Employee Review

Awful company culture and awful team manager

Call Centre Representative (Former Employee) - Remote - 21 September 2023

Company culture i noticed a lot of the people in my training group were disappearing! Red flag but I needed the job!! These people got let go during training, decisions are made too quickly the company’s culture i found they look for ways for you to fail rather then ways to keep you m, they look for ways to how they can lose you instead. And believe me this is a bank they have the system in place to support that and any shortfalls from their team managers fall on you. When they decide to terminate you they look for ways to let you go with just cause rather than regular termination watch out for that!!!! Training facilitators were wonderful positive and very supportive but once you are on a real team it’s free for all, it’s on what bad scale your team manager is!! And in the end it’s always the employees shortfalls not the manager’s. They don’t take accountability or give real support. As I mentioned earlier they have a system in place to make it look like that you are supported but the opposite is true. Life in a call Center is closely monitored but TD is the exception every single minute and second has to be counted for other banks have like 29 minutes per day that you write off doing activities for clients granted that the nature of the beast but as I mentioned every single minute and second has to be counted for which brings me to the mother of all things which is what is alarming about with this place the fact that they don’t trust their employees from day 1 , that took me by surprise as working for a Financial institution you would think trust is monumental and essential -

Was this review helpful?

View all 9,076 reviews

Similar reviews

Same role

it sucks here

Customer Contact Representative (Current Employee) - Markham, ON - 7 December 2023

Units are unachievable some monthsmanager is great managment above manager is not goodTypical call center job, always want you on the phone and dont take additoinal time in between calls or else they will start hounding you.workplace culture seems okaypolicy needs some adjustments especially regarding call pulls

Pros

colleagues are good

Cons

long hours, unattainable unit goals, policy for calls

Was this review helpful?

Same roleSame location

Huge workload

Contact Centre Representative (Current Employee) - WFH - 23 November 2023

heavy workload and unequal paidhard to promote poor management lack of communication lots of system failure strongly not recommend to work at TD or bank with TD

Cons

Long hours lots of workload

Was this review helpful?

Same role

Nice place to learn

Call Centre Agent (Current Employee) - Markham, ON - 10 November 2023

The pay is extremely low for your responsibilities and duties in this role. I really wish they paid more. The work culture is actually quite amazing, there are a lot of employee reward programs and you are genuinely appreciated for your hard work. It's your typical call center environment where you are on calls most of the time and lunches are 30 min, breaks are 15 min. Like any other call center envt, its difficult. My only complaint is the LOW PAY. They need to pay their front-line staff much more because it's hard work. The metrics are also very difficult to reach, you have to be EXTREMELY fast and efficient on calls to meet your metrics. Overall, tough job, low pay but decent work culture

Was this review helpful?