TD Bank Employee Review

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stressful, very busy and demanding.
Customer Service Representative (CSR) (part-time) (Former Employee) –  Edmonton, AB16 April 2019
While I was at TD there was always a large communication problem as most of the tellers only speak English, but the customers speak mostly Punjab/Hindi.
Pros
Staff is usually always helpful when needed.
Cons
Managers aren't usually willing to talk or accept tellers opinions.
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Okay
FINANCIAL SERVICE REPRESENTATIVE (Current Employee) –  Toronto, ON22 May 2019
Best coworkers and team i've been part of so far.
Advancing up is solely based on connections however.
My transition between customer experience associate and FSR was not good. Basically thrown into the position with little knowledge of role and expected to give people financial advice.
Pros
good team
Cons
poor management
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High Turnover, Incompetent Managers, Toxic Politics | Stay Away.
Analyst (Insurance Advisor) (Current Employee) –  Markham, ON22 May 2019
TD is a great company; it genuinely cares about its employees experience and does its absolute best to ensure the experience is not tarnished. The decision and negligence of incompetent leaders within an organization are not what I use to determine what makes a great company. In this case, at TDI leaders foster a negative employee experience through indirect belittlement, lack of recognition, and favoritism.

I've seen employees walk out, and never return. we've had employees send team wide emails upon their departure and outline all the issues within the leadership team (nothing changed). We've had new hires within 90 days into the role face mental stress and frantically look for external/internal opportunities to leave the company or environment. I've had people tell me because of the negative atmosphere and no positive career development that they do not feel fulfilled in their roles at TDI McNabb (Markham Office). People are supposed to be coming into work and leaving with a feeling that they've invested their time. Our leadership team has built such a toxic environment you walk away from every shift feeling like you wasted 8 hours of your time and all your accomplishments throughout the day were to no avail.

It is a very controlled environment, every second of your shift is accounted for and tracked. Your washroom breaks, your personal breaks be it for emergency, personal care, hygiene, even the time you leave your desk to fill your mug up with some tea or coffee is tracked and used to penalize you through the several metrics assigned to each advisor. If you arrive
  more... to work on time at 9AM, but login past 9AM and 30secs, you will be marked as 1 min late. All your lates will be accounted for and used to give you a lower score at your year end review. Reason you ask? Well the company pays you to take phone calls, and you weren't taking calls on time, therefore affecting the client experience. Absolutely absurd. Common sense does not exist within this environment. There is no leadership, just management who's sole purpose is to micromanage advisors, and conduct "coaching" sessions to inform you that having 10 sick days over the last 12 months is unacceptable, that going past your lunch by 1 min is unacceptable, that exceeding your personal break time by 30 secs is affecting your efficiency metrics... The list goes on. My personal favourite, "talk time" You are tracked on how long the calls take, and are told to keep it within 10 mins. Yet doing a single auto quote can range from 13-25 mins given all the compliance requirements you need to discuss with the client. There are so many metrics, that they all contradict one another... The system was designed for you to fail.

This environment is the worst, if not one of the worst workplace environments that I have ever worked in. Nobody is happy, not the managers, not the advisors, no one. You come in, put your headset on, or as they call it "the leash" take back to back calls non-stop, and try to hit metrics that are not in your control. You have absolutely no opportunity to socialize with co-workers without it affecting your efficiency metrics. Indirect belittlement through coaching and within the office is consistent. Managers lounge around on tables in the middle of the office munching on food and pretending to work on their laptops whilst their teams around them are mentally exhausted and speaking to clients on the phones. We also pay $45 bi-weekly for just short term disability insurance (a mandatory benefit), the highest of any workplace. About half of the workforce in this office is on short term for mental health related issues such as stress. You also have no timely freedom whatsoever to pursue projects or network to grow within the organization. They just need bodies on the phone, if you are one of those bodies, forget promotions. They are always short staffed because advisors resign on a monthly basis. The ones still working there, are actively looking for new jobs and expect to be around for a few more months, if not weeks.

If you see job postings for Insurance Advisor at the Markham, ON location for 101 McNabb, I encourage you to take this review very seriously about this position.

This environment is beyond repair. Management has a really bad ego issue, and think they are better than each other/advisors. Nobody is treated as a professional. It's almost like advisors are a kindergarten class that constantly needs to be coached consistently for menial things that common sense would prevail. Middle managers cannot lead their teams by themselves. They do what upper management forces them to push down the pipe. Once again, absolutely no leadership in this building. Just micromanagement.

Please be mindful that TD is an excellent employer, but workplace experience is determined by the people you work with. This is an honest and genuine review of working for TD Insurance at the 101 McNabb office. Do what you will with this info, good luck on your job search!
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Pros
Free food on some busy days that management hands out as they have no other productive work to do
Cons
Low salary, high stress, repetitive work, long hours, no leadership, no career development, very controlled - no autonomy, belittlement through coaching and within the office
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3.9
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