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TD Employee Reviews for Telephone Representative

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3.6Work-life balance

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Found 8 reviews matching the searchSee all 7,793 reviews
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great place to start in the banking industry

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almost always back-to-back calls with little time in between to relax, you learn a lot about the banking products/services so it's a good starting place. the managers are good people but terrible at their jobs, they are prone to micromanage you as everyone is ranked and you can easily tell who is struggling vs doing well. hardest part is the constant pressure to sell and even if you are meeting your targets you will still be coached on how to improve if you have a slow week
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Retail banking

You get to learn about all the various product the bank as to offer and you tailor it to client needs. You learn to give good financial tips. Prepares you for career advancement
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Toxic

At TD it is all about who you know, not how hard you work. Terrible environment, they try and feed you food and sweets in order to keep you happy, but in reality the management is almost always terrible. You can be the top sales agent on the team but you will still be criticized for everything you do. LOE is rigged and extremely unfair. The whole system is horrendous. You won’t meet 1 person who loves to work there. Itmoney, good benfits ebendits.
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Stressful Work Environment and Zero Leniency

I left my previous job for TD because I thought that it would lead me to successful career paths. Unfortunately, I was wrong, these few weeks of training only prepare you for the storm and meeting sales goals. Customers on the phone were 10x worse than rude customers in person. Their expectations during the interview process mentioned nothing about meeting any sort of sales goals, but rather customer service experience and gaining good connections with your peers. During the day, there is NO time for you to interact as you are actively taking calls all day. The only times you get off the phones is lunch and two short breaks, and they expect you to be on the dot. They wouldn’t even let me use the bathroom because they thought it would affect my availability. The job had zero leniency, which is horrible. Some of the management there would make you feel inadequate if you didn’t meet you goals by the end of the day. I find that they don’t care about their employees or their well being, but rather reaching goals for the company and brand.
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Enjoyable work place

- helpful managers - on the job training - being punctual is key - some micromanagement - 3 months training provided - overtime pay - able to switch shifts
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Productive, legendary customer serivce

Day to day banking for customers, Paying bills, transferring money between accounts, recommending products that benefit customer needs/wants. problem solving. dealing with all amounts of money, Cross boarder banking.

Pros

Td apprechiates its employees, positive work environment
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Good job

Management needs more training. I like the environment, good salary. I am looking for something with people who focus more on their career rather than gossipping.
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Amazing place to work at

Excellent employee benefit Very flexible work schedule Dynamic work environment
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Overall rating

3.8

Based on 7,793 reviews
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Ratings by category

3.6Work/Life Balance
3.7Salary/Benefits
3.5Job security/advancement
3.4Management
3.7Culture

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