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TD Employee Reviews for Specialist in Markham, ON

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3.6Work-life balance

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Found 12 reviews matching the searchSee all 7,794 reviews
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Fast paced call center environment

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Back to back calls. management has metrics to improve call quality and call volume. learned to handle different scenarios with regards to a clients account and how to successfully communicate a solution while maintaining excellent client experience.
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Good place to work

Pay is great. Work isn’t too bad. The only thing that I would prefer would be that they provide more assistance in moving up to a different department by providing better resources.
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All is well here but the micro management

I loved working her the culture, the coworkers ect but management is something that needs work. Managers tend to lack racial sensitivity and they micro manage

Pros

not physically taxing

Cons

tiring
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TD Phone Channel

You will gain alot of experience in delivering excellent customer service, providing advice and trouble shooting. There is alot of pressure to meet goals so you have to be someone who can work under pressure and in a fast paced environment. There are incentives for those who can exceed their goals.
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EasyLine Specialist

Working at TD Canada Trust is a very good place to work. They offer very good benefits as well of the pay. It can be stressful at times, but what job isn't? Overall I would recommend friends and family!
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it was not fun at all

I worked for TD over 10 years but they treated me very poorly......I,m very tired and heart broken, have no words to describe my feelings. I never seen
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Fun environment that has a nice and easy going culture

Typical day is taking calls for 7.5 hours. Within the shift there are two 15 minute breaks and one 30 minute lunch. Calls are at a very fast paced. Managers and other staff are all very supportive.

Pros

Good culture

Cons

Hard to book off days
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Good Advancement

A ladder to growing areas of banking. Some find it hard to get their foot through the door but once you're in and perform at your best, possibilities are endless with patience and determination
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shifts vary, no work/life balance pay is not bad

The pay could be more considering how easy line specialist (front line) first call resolution and deal with a little bit of every department (fraud cases/claims, web help, etc) the call centre environment is down the stress to meet targets is high, in order to move to other positions you have to meet all the metrics and push sales on customers that don't need things.

Pros

pay is better than min wage

Cons

environment is petty with managers gossiping, don't take workers confidentality seriously
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upbeat / high strung environment

TD Bank offers 24/7 telephone banking service and 7 days a week branch banking which is great for customers and students trying to work their way through school to pay off their tuition; however, these extended hours are not ideal for a family person trying to achieve some sort of balance between work and home life--this was my greatest challenge and ultimately the reason i left.
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Jobs at TD

Specialist positions, in Markham, ON
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Fun and exciting

Assisting clients with their day to day banking needs. Nice and easy going workplace
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Good work environment with bunch of good people

- Management should look at employee career enhancement. - Very hard to move from one position to another
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Overall rating

3.8

Based on 7,794 reviews
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Ratings by category

3.6Work/Life Balance
3.7Salary/Benefits
3.5Job security/advancement
3.4Management
3.7Culture

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