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Happiness score is 54 out of 100Below average
3.8 out of 5 stars.
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TD Employee Reviews for Specialist in London, ON

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3.6Work-life balance

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fast paced is an understatement

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this place was pretty good. Over 10 years in various departments, mostly on the phone assisting customers with everyday banking and credit card inquiries. this job can become demanding if you let it. you can choose to work quietly and moderately with good benefits, or you can choose to work harder than you ever have before and be compensated extremely well for that. it can become tedious over time, but work-life balance is key
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Productive and competitive

Productive and competitive job. Work environment is quite good. The mentors put good efforts in you. One will find interactive people at TD from CEOs to managers to mentors to colleagues.

Pros

Good lounge area

Cons

Stressful
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Don’t apply. This is a sales job period.

They advertise that the call centre job is a customer service position but once you get on the floor it’s all about sales and providing sales advice on every call. Training is very good and then they put you on the floor with sales targets and it’s all about getting units. Don’t apply because it’s just telephone sales. Every meeting and call coaching is about increasing your sales and numbers
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very fast pace and stressful

Working at TD Bank was fast paced and stressful but TD made sure we had resources available to us to help with the stress of the job, because of that working for TD was enjoyable. There was a great compensation for hitting your sales goals and targets. They also had great management to help with anything happening in your life at home or at work.
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Great Company

Worked at the Td contact centre in London,ON and have nothing but great things to say. Managers, Co-Workers, Atmosphere and Culture were all A1 at TD. They want you to enjoy and have a great time while Working. Only downside is the hours
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High Pressure Sales Environment.

Poor management skills and high pressure sales environment. with little to no moral ethics. Leadership are not realistic with metrics used for goals. and Employees are pressured to the point where they sometimes loose there moral ethics to meet the goals.
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sales driven

Expected to sale products to everyone even if they are not needed or used properly. Providing wrong advice to better advance the employee instead of looking out for the customer.
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Working as an Easyline Specialist

The training is amazing. Once you are handed to the floor and to your real manager, this start to get stressful and a bit challenging. They said they are not a sales environment, however, your manager will ask you for daily goals such as get 5 credit cards a day, no matter whether the customer needs a credit card or not, they want us to sell them our credit products.

Pros

Pay

Cons

Stressful3
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Easyline Call Centre

Awful experience. Micromanaged to the point of near harassment, overworked for the compensation given, and many interactions with managers and clients were terrible due to unprofessionalism. Very happy I left. This job made my well-being deteriorate.
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Good Job

In an an eight hour shift shift , 7 hours of it are spent receiving incoming calls. Profiling to help customers with their day to day banking (avoid fees,online banking...), to help you reach your targets. I learned day to day banking, compliance, and enhanced my customer service skills. Td Is a good culture to work in, and always changes to make the employment more convenient for the employee. Great Job just make sure you transfer out to different departments right away,

Pros

Great for students as they work around your schedule

Cons

Should be a higher pay level
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Jobs at TD

Specialist positions, in London, ON
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Would NOT Recommend

I would not recommend working here. There is an incredibly high turnover rate, and the phone channel departments are ALWAYS understaffed. There is very little difference between part-time and full-time employees as both are scheduled full-time hours despite alternative arrangements. Everything you do is tracked and used to rank you among your peers.They disguise their pushy sales tactics as "advice" ,and specialists are pressured into meeting "advice goals" or be scolded during the required monthly meeting with your team manger. Work life balance is poor. The customers are really who suffer the most with this. Depending on the type of shift bucket you get, you will be forced to always weekends. They promise that you can move up from the front line roles within an year, but this is not the case. The majority of the people on the floor have been there 5+ Year with little to no advancements. Mangers seem disconnected and will sacrifice you to maintain their image and career. Benefits may be appealing but I promise you this job is not worth the stress and adversity you will face on a daily basis.

Pros

Benefits

Cons

Sales, Micromanaging, Stress
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Challenging Job

When I started customer service was a little more the focus, but during my 5 years SALES became the #1 focus. Good pay and benefits and you work with some decent people.
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Stressful Workplace

Would not recommend working here. A typical day is stressful, full of constant pressure. What I learned is that do not want to work in a call center ever again.
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Flexible work schedules, competitive wages, benefits

Great place to work. Flexible work schedules, competitive wages, flexible benefits. They care about their employees and want them to have the best experience while working there. My main daily duties as an Easyline Specialist would be to answer incoming day to day banking inquiries and assist in problem solving. I would also assess various portfolios to recommend up to date products that would better suit our customers needs.
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Work / life balance & salary.

My suggestion would be a more balanced work / life. The work pressure is too extreme (UNFAIR) Which is automatically carried forward in your personal life. Annually Salary should not only be based on overall sales target, as sales were only 35% of overall job responsibilities.
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Great Company who is supportive

TD Bank is a great company overall At the call center it is tough to maintain a work life balance as the hours are not very flexible However the company as a whole cares about there employees.

Pros

Training

Cons

Work life balance- hours
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Very friendly, nurturing, team-oriented work environment.

TD, like all major Canadian banks, is transitioning from a customer-service focused model to a profit-driven, sale-intensive one. As such, sales performance has become the dominant measurement of an employee's success, and thus their opportunities for advancement. Job training is very thorough, and is helped by skilled and knowledgeable trainers and exceptionally encouraging managers. Work-life balance is a key priority, and a flexible schedule is not difficult to negotiate.

Pros

Copious paid training that prepares employees with a great start, for a career in the banking industry

Cons

High pressure for sales performance.
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great place

awesome people fun people tough work critical managers typical day at work what you learned manag it was okay
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High stressed position for a Decent company

High Stress, extremely difficult to maintain daily sales goal. But the company in itself is good to work for.
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You're just a number to them....Either meet the sales targets or you're gone!!!

I worked for them for 2 years in the Visa Department. Benefits and Salary are great. I met sales targets regularly but then they push you for more.."do double" and so on. They literally stand over you while on calls pushing you to make a customer take something they don't need and push them further into debt. All they care about is the fees. The customer is NOT number one here. The customer in DEBT is number one. Very low morale as everyone is stressed to the max. If you don't meet your sales targets you're basically harassed and made to sign a contract that you will do better or they can fire you within 30 - 45 days. You can take up to 130 calls in a typical shift and you're docked for going over call times and your calls are regularly listened to from a tape (all calls are taped). Then you are "coached" on what you did wrong.

Pros

Benefits, bonus', free food the odd time

Cons

High pressure sales, Stress factory, High call volume
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They need to improve things a lot.

They need to improve things a lot.ell us about:a typical day at workwhat you learnedmanagementyour co-workersthe hardest part of the jobthe most enjoyable part of the job
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Overall rating

3.8

Based on 7,791 reviews
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Ratings by category

3.6Work/Life Balance
3.7Salary/Benefits
3.5Job security/advancement
3.4Management
3.7Culture

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