TD
TD Bank
Happiness score is 56 out of 100
3.8 out of 5 stars.
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TD Employee Reviews for Specialist

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Job Title
Specialist81 reviews
Location
Canada81 reviews

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3.6Work-life balance

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Not a bad job if you’re a student

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-flexibility in terms of shifts, however you’re stuck working atleast 2 days of the weekend (Friday-Sunday)-call centre is always busy with not even 10 seconds of a break in between calls (they need to hire more people) -“advice targets” are pretty unreasonable -Great opportunities in terms of promotions/advancement -base pay is pretty decent -training is very thorough -
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good place to work if money and competition is your goal

friendly staff everyone is kind, nice place to work , the only downside is there is a pressure to grow and career path isnt really explained like , you dont know what you dont know , sometime you just havent figure out where you want to end cause lack of info about career .
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Insights into TD

Based on 334 survey responses
What people like
  • Feeling of personal appreciation
Areas for improvement
  • Overall satisfaction
  • General feeling of work happiness
  • Energizing work tasks

Beware! Area Managers will pull you down

From our entire cohort that started the investment Specialist" role all eventually quit by 5-6th month! Reasons:- Area managers are immature and not leaders- Area managers do not provide training-Area managers do not provide daily support- Area managers will just put you in the job, and if something goes wrong, well tough luck, It is YOUR FAULT!- Area manager will use you and throws you out as soon as smallest issue presents itself. - Have every interaction with your Area Manager in writing so it doesn't come back to you.- Area managers have not received leadership skills themselves, and probably their managers are not leaders. So max pressure from top to bottom to immediately maximize sale. Positives:+ Fair (not spectacular) compensation+ Bank employees and colleagues are nice and professional.*** In caveat, I must stress TD itself is a very professional and good place to work, with lots of benefits, good colleagues, great branch managers, branch colleagues, etc. However, Investment Specialist role, is separate from the regular bank. If you are a professional avoid the Investment Specialist stream and just become an FA in the branch as TD is a great place to work***Good luck
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good

good very good nice its a good experience working with this company, benefits are amazing though there is a lot of multi tasking navigating different things

Pros

benefits, culture

Cons

multi tasking, fast paced
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Jump On The Nope Train Early

Stay clear! There's a reason the turnover rate is insane. Was lured in with the promise of disability inclusivity, and this job destroyed me. Training was good, but it all goes down from there. Managers will milk you for all that you're to boost their own stats. Excessively competitive for what you're paid, and God forbid you excel -- they will convince you to burn yourself out and then use you as a bargaining piece for their own raise. Won't be promoted unless you know someone in another department, even if you're the best on your team.

Pros

Banking benefits and financial education

Cons

Everything else
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Great culture and leadership

Great place to work. Very fast paced tho and Very high expectations from the employees. Love the leadership and also opportunity to grow. Love the place
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Contact centre representative (Easyline)

Worst job!! Toxic environment and resource officers disrespect you a lot if you call them for help or more info. Moreover, if you raise your voice everything will change and usually they would say let them know if it happens second time but it’s gonna happen frequently and you would feel like you have been sold to them for 40k a year. Team manager and General manager only care about their bonuses and would make your life miserable. Avoid this job to protect your mental health. Please do labour work rather then this job.
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Great company with lots of room for advancement

Td bank is a inclusive company, working at td was very fast paced and some days can be very long. The supervisors and co workers are very helpful if you need help and coaching is done frequently to ensure you are progressing with your team. They had a lot of company events that would happen and team building events also. They have the option of full time abs part time so flexibility is possibly. All abs all a great company to work for abs lots of room for advancement and to grow within
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You’ll have to work hard to succeed.

If you’re willing to work and have a competitive spirit, you’ll succeed. You’ll need to be an active, participating member of a team and be able to learn from coaching sessions.
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Run fast

Customers are crazy and managers and ro managers don’t really help you. They have a lot of attitude and would rather hang up then help you with customer

Pros

A lot of overtime

Cons

Managers
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Very cutthroat, competitive environment. Your schedule changes yearly & you have to earn it

Very monotonous, high stress call center. Competition is their key business model, pitting employees against each other. Managers are chosen based on meeting goals, not on management experience or qualifications. Most managers are not trained, they learn on the job at the expense of their team. I've had some really horrible managers who just drove us hard to make them look better & get promoted. My mental health has been permanently affected by working for TD for 10+ years. Physically, I have permanent injuries & they are very slow to accomodate & show zero compassion. The insurance they offer is reluctant to accomodate or honour claims, regardless of how many medical professional lobby on your behalf. There have been several people forced back to work after mental break downs & before they are ready to face the stressful workplace & at least one suicide (in office) as a result of this.You are ranked against your colleagues annually based on your performance, productivity & goals. This ranking is used when everyone has to bid annually to (hopefully) get a schedule that will fit your life. After 10+ years, I am still not guaranteed to have a Monday-Friday or even a day time schedule. I am also not guaranteed to get Christmas off despite seniority. I find this to be absurd. Pay increases are almost nonexistent, despite minimum wage going up. There is also a wage cap on all positions. Working from home since Covid is the only work/life balance I've ever experienced at TD. The trade off is the horrible & constant remote access issues, always blamed on the employee. - 

Pros

The promise of bonus, promotion

Cons

Bonus & promotion only if you jump through fire, kiss butt & bleed TD green. Overtime is almost mandatory if you want to real metric, get bonus or be a champion
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Amazing company to work for

I am blessed to work with TD and I recommend everyone to start their career with them. The managers are friendly and supportive through your career, they pay you well and take care of you.

Pros

Paid sick leaves

Cons

Nothing
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High paced call center

call center job hybrid, Take calls everyday and help customers resolve their banking issues in a timely manner. Also, after training, there is LEI survey and daily goals to attend

Pros

Benefits Paid Training Provided Work from home (covid 19)

Cons

LONG HOURS management stress high volume of calls all day
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It was a fast paced environment, back to back phone calls.

Back to back phone calls, made for a fast paced work environment which takes adjusting to. Very sales driven and a touch of competition. Management wasn’t very hands on, unless you were away from your desk

Pros

Increase pay after 10pm
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It is fast paced and very difficult at the beginning if you have no banking knowledge. If u give time you will learn everything.

Great place and great people to work for. It is fast paced and very difficult at the beginning if you have no banking knowledge. If u give time you will learn everything.
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No room for mistakes. Individuals expect excellence and nothing less. Not lenient

You are expected to be perfect, and flawless as soon as you start training, never let your guard down because the second you are sick during probation - you get berated for even having sickness as work matters more than the worker. Family matters happen *they don't care* don't even think about trying to take time off, even if it's an emergency. They expect perfection without even saying it- as you will get in trouble even for minor mistakes; even if you are learning to do the job if you aren't perfect at what you do expect the worse outcome and repercussions.

Pros

Fun co-workers and 50% of the coaches were so kind and helpful so it's the draw of the card honestly

Cons

Call after call pressure, Expected to upsell and aggressive sales tactics, Expect to be perfect the second you enter this position.
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Nice workplace

Management super helpful and always assist with any issues that occur. Lots of calls during the shift. Super stressful on holidays, management however always there

Pros

Nice management

Cons

Lots of calls
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Easyline Specialist

It was okay, lots of pressure and tough customers. Typical day consisted of answering phone calls, helping customers. The training program is really extensive and helpful.
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Productive and fun to work at TD

I love working at TD. The management and my teammates are awesome. Working with TD has been a great blessing to me. I have the support of the Team Manager and Teammates as well.

Pros

Career development

Cons

Nothing negative to talk about
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I really can’t judge. 50/50?

Site was great. Benefits were great.Work itself was great. Amazing challenges. The pay was good for average, but I am clearly clearly, above average and there was nothing above than average for me. Nothing at all.. I did not feel respected. I did not get a worthy promotion. Managers put me down rather than help. I am overall glad I quit even if it is (and it is) the best employer in Canada. I wish you luck. I wish you prosperity.

Pros

One of the best employers in Canada FOR SURE!

Cons

Consistant unlawful judgements.
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Good place to work

Pay is great. Work isn’t too bad. The only thing that I would prefer would be that they provide more assistance in moving up to a different department by providing better resources.
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Overall rating

Based on 8,353 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.7 out of 5 stars for Culture

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