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TD Employee Reviews for Loss Prevention Officer

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3.6Work-life balance

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Fun place to work

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CONTACT CENTERS PROS: - Management is understanding & helpful - The environment is clean and tidy and you have your own work station - On occasion they have special events where they appreciate their employees, give out free food, raffles, and many more - You can request coaching and shadow your peers to meet the expectations of the dept your working for CONS: - You are micromanaged (depending on the dept your in) constantly. Every time you take an unscheduled break or aren't available for any reason to assist the cx it affects your metrics - It can be a stressful if you're not meeting your metrics and scores - Life/Work life balance can be affected depending on the hours you work as they will schedule depending on the banks needs I think everyone qualified you should apply and check it out!
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Employee welfare at the top

Employees r well treated which makes us comfortable enough to give in our 100% to our responsibilities. Easy access to connect with colleagues in other departments. Can approach ur supervisors or head of department with ease with questions u hv in ur mind. No judging on ur questions
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Productive and fun environment

Hardest part about the job in the environment that i was in was having to explain to consumers that they didn't have to stress about the fraud that had been committed on their account. The better part was hearing them at the end of the call being relieved.
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Great Place

TD is a great place to work. Amazing people. No discrimination here. Diversity and Inclusion is tops. Relative good work/ life balance. Great opportunities and hard work is highly appreciated and rewarded.

Pros

Work life balance is good. Mant company initiatives

Cons

Too many parameters for measuring performance
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great employees

Td is. great place to experience and enhance your work background with the family like environment TD employees help each other out. With a great Motto TD has legendary customer service.
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Provided good insights to corporate politics

Learned a lot during the time I was there. Not a lot of room to grow unless you know people internally. Had to wait 1 year to apply to internal roles. There was a hiring freeze internally after the one year waiting time so decided to explore external opportunities
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Fun workplace, bad management

Great workplace, horrible management. I learned a lot about banking. A typical day at work includes answering calls and being evaluated on each. Job culture is okay. Benefits and salary are very good.
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Inbound Fraud Dept

Taking inbound calls from customers that have either had fraud on their account or potential fraud occur. I learned how to identify fraud trends and patters while educating customers so are educated on what to look for within their accounts and day to day activities regarding their banking information. The hardest part is that everything is timed, e.g. your breaks and unscheduled breaks are all times which makes the work place feel very rigid and almost robotic. The most enjoyable part is turning an unpleasant call with a customer into a positive experience.
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A company you can grow in

TD provides you with all the tools and mentor ship needed to succeed. Its an organization with where possibilities are abundant. As long as you work hard there's no telling how far you can go. Toughest part is at you start right at the bottom and there is a steep climb

Pros

Free lunches, contests, gifts

Cons

if your not fond of customer service
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Great Work Environment

Great place to start after your undergrad with the possibility of advancement. Opportunity to learn and grow with experienced mentors and thorough training.
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customer service

The company, and even more importantly, loss prevention, emphasizes the importance of customer service. Great job, if you're good with your words and quick. Hardest part of the job is resolving the inconvenience or the fraud issue in regards to the customer. If you're not a people person, this is not the job for you. Job is great though. Company does well to give you recognition when you're doing great. They also provide assistance and development plans if otherwise.

Pros

recognition, pay, growth

Cons

competitive, mentally exhausting
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Description of daily tasks

Talk to customers over the phone to verify transactions with customers to determine if they are legitimate. Document notes and file fraud claims, itemize fraud transactions, and send out card replacement.
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Great co workers and team in a fast pace envirorment. The work is frequent with lots to learn with great management

Typical day at work is assisting customers on a frequent basis learning different processes and procedures. I work with a great Team Manager and apart of a great team as well I would have to say the most enjoyable part of the day is hearing the customer state how happy there are with there laughter and compliments.
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Overall atmoshphere

You are the first line of defense for customers dealing with fraudulent transactions on both a credit and debt card. Call center is 24/7 environment. This position was only suppose to be a entry level, well 3 years later Im still there. Big misconception of this company. Extremely bias as to whom moves onto different departments, also different sets of rules for Managers versus support staff.When you do something wrong they won't pull you off the phones to talk about it. They talk down to you constantly and treat you like your worthless.

Pros

TD has a culture that embraces diversity, corporate responsibility and inclusiveness

Cons

Some roles in operations require long hours, weekend work and overtime. For people with families, this might not be a good fit.
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Overall rating

3.8

Based on 7,793 reviews
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Ratings by category

3.6Work/Life Balance
3.7Salary/Benefits
3.5Job security/advancement
3.4Management
3.7Culture

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