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3.8 out of 5 stars.
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TD Employee Reviews for Customer Service Representative in Toronto, ON

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3.6Work-life balance

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Found 166 reviews matching the searchSee all 7,792 reviews
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Depending on where you work the staff can be amazing or not so much. I was lucky to have such great coworkers that always help. The pay is great and staff benefits are good. It’s a stressful environment dealing with peoples money and you get a lot of angry people on the daily.

Pros

Pay

Cons

Stressful
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Worst place to start a career

Horrible experience. They pretend that they are people's culture but in reality, they don't care about employees or customers. They push their employees to act unethically to achieve targets. They ask them to sell products that the customer doesn't need or use. They form groups in the branch and be brave enough to say no to one of the managers. Unless you are hungry and you don't have any other job opportunities, don't work at this company.
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Horrible

Hated it there and would not recommend to my worst enemy. Managers try to take vacation hours when it should be charged as time off with pay. Shame on you!!!!!

Pros

Quiting

Cons

Didn't do it sooner
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Fun workplace

Great experience depending on your team. Very focused on reaching personal quotas which is not a favoured mindset considered I was working as a student. But over all good experience.
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Great place for growth and development

Many opportunities in TD to do a variety of positions. A big organization so the opportunities and variety are unlimited. A great culture of recognizing talent and moving people as quickly as they want to go.
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Productive

Very supportive management room for growth training on a regular basis competitive flexible hours awesome working environment great teamwork sales goals
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Only as good as your manager

I initially likes working here, until we got a new manager who cared more about exhibiting their managerial "power" than employees actual needs and concerns.
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Productive and fun place

Good learning opportunity. It provides a productive and fun environment. Very capable staff. Highly focus on customer service, which provides you with good training for this role.
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TD is a great place to go if you are looking for a future career in a financial institute.

A typical day at TD Bank consists of doing several bank transactions for customers throughout your shift. A Bank Teller is a position in which you are required to give customers financial advice and help them with any problems or concerns they may have.
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CEA at TD - Collaborative team

Since CEAs do contribute to sales, they deserve to be compensated fairly. Otherwise, TD provides great benefits, job security, coaching, etc - can expect promotion within a year.
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Jobs at TD

Customer Service Representative positions, in Toronto, ON
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Great Management

The management was great supportive and encouraging. Even though the work culture competitive with lot of on-floor activities and competitions the work environment was always easy going . The culture at TD is very diverse which gives a great exposure to different cultures
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Employee Appreciation

TD never failed to appreciate their employees and they hard work that was done. TD would dedicate one whole week to appreciate their employees. Managers always encourage career paths.
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fun place

there's lots of work and high goal you, get less paid. lots pilot program they launch every year, you need to adopt the program as soon as possible, your management team hunt you down if you are not follow
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customer service Representative

daily duties included handling withdrawls, deposits and transfers for customers of TD. also included creating a rapport with the customers and selling services that will benefit the client.

Pros

excellent customer service practice

Cons

too much emphasis on selling vs serving customer
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good starting point in financial industry

This is a good position to get yourself started in the financial industry if you are still in school. Hours are flexible and you get a good understanding of how the financial field operates while honing your skills in customer service,
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good place to work in Retail Banking

Very supportive supervisors and co workers especially to new joiners Diversity and inclusion is top priority for customers and employees So much things to learn to fully give customer satisfaction
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Great place to grow

Great to start in the branch to understand customer experience. Opportunity to apply insights for head office roles. Had free lunches on a frequent basis.
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Good

TD Canada Trust is great place to work with great management and lots of upwards potential. TD is a big company so there is a lot of opportunity to build a successful career
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Not an inclusive environment

TD preaches diversity and inclusion so much that they have forgotten to actually practice it within the work environment. Management does not know how to effectively deal with unexpected issues. It's all about hitting targets after just a month of working there. During my time there, I witnessed many discriminatory interactions and comments being made..and these are done by co-workers AND management. Making jokes about peoples sexuality. Branch manager calls their worker spoiled brats I would not recommend TD at all. Be prepared to be let down, as I sure was!
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Good company

TD is a great company, there is endless amount of opportunity and I love how structured the organization is. I would definitely consider working there again.
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Productive and Fun workplace

I always had a great time working here and enjoyed helping customers and enjoying a little bit of fun along the way. It taught me critical thinking skills as well as time maagement skills. Absolutley love working ehre
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Overall rating

3.8

Based on 7,792 reviews
5
2.7K
4
2.6K
3
1.5K
2
499
1
542

Ratings by category

3.6Work/Life Balance
3.7Salary/Benefits
3.5Job security/advancement
3.4Management
3.7Culture

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