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TD Employee Reviews for Customer Service Representative in Edmonton, AB

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3.6Work-life balance

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Found 42 reviews matching the searchSee all 7,795 reviews
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Service oriented and friendly place.

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A fairly accommodating staff and colleagues are friendly. Supervisors supportive of staff with positive attitude Sales focused staff are well rewarded

Pros

Lots of challenges to win stuff for sales

Cons

Shifts are not necessarily fairly distributes amongst staff at times
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Under Paid

I loved the people and the location, we got every weekend off but the amount of pressure that was put on us and the stress was not worth the pay that we got.
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Not much fun at all

Understanding of employee needs not there at all. The favourites get on. Coaching and training not adequate to do job properly. Too much push for sales instead of focusing on customer needs.

Pros

Discounts on products

Cons

Working long days to catch up
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good working environment

I like to work for TD. They offer a competitive salary. They treat workers as a family and people are helping each other. I leave TD just because I want to change my career from business to IT. It is an amazing workplace.
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TD Experience

So much emphasis on sales. Work environment and colleagues is fairly okay but they can do better. Pay package could also be better than what they currently offer.
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Was pleased

It’s a great atmosphere and friendly day to day interaction with coworkers and customers. You also need to be patient person with customers and be helpful to them and making them feel number one and important to the company
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Lots to learn, not alot of support

The managment was not where it needed to be. This creates stress for the employees and not a desired work enviorment
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stressful, very busy and demanding.

While I was at TD there was always a large communication problem as most of the tellers only speak English, but the customers speak mostly Punjab/Hindi.

Pros

Staff is usually always helpful when needed.

Cons

Managers aren't usually willing to talk or accept tellers opinions.
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Good place to work and get your foot in the door,

Great place for a young person to get their foot in the door of the corporate world. TD makes moving up in the company very very difficult for younger aged people. Was turned down for a promotion multiple times due to age.
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Csr

A typical work day consist of helping customers with their daily banking needs, solving account related problems and inquires. I provide exceptional customer service with every interaction.
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Jobs at TD

Customer Service Representative positions, in Edmonton, AB
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Fun but stresful place

My experience at td has been somewhat positive. The one thing that is taxing is the customers who are really upset and take it out on the employees. The amount of responsibility the managers put on the people under them is stressful as well. The first thing I remeber being told when I started was if you leave there is a line up outside of people trying to get in.

Pros

talk to all walks of life

Cons

shifts are all over the map
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Great place!

Love the environment, the training process, and the people. TD recruits top-notched people. I look forward going into work. Compensation is low but it is a low stress environment.

Pros

The cutlure

Cons

Compensation
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Teller position in a downtown, fun environment

Processed transactions, offered customer service and products to clients. Sold various financial products, processed commercial deposits. Maintained customer confidentiality and adhered to compliance regulations.
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Productive and Fun Workplace

Great Growth Opportunities, Everyone treated equal with no discrimination, Employees compensated decently with ample opportunities to grow within the company.
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A great work culture

Overall, TD provides a great training system to allow newcomers to learn and to get used to their work culture and systems. I have to say that TD is a fantastic place for students to start and to experience what business is like.

Pros

Great experience

Cons

Low salary wage comparing to the amount of efforts that you put in
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Goal Pressure

Too much pressure put into employees with very high level of goals set--does not depend in the economy, just depends all in the numbers. Hardest part of the job is the career advancement, and very low salary.

Pros

good benefits

Cons

no guaranteed hours, too much pressure
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A good place to work for if you work with the right people

It was a nice job to have while in school. They were great with providing hours to work around your schedule and everyone was very nice. The pay was alright and benefits were good.
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Best place for university students to work

Working at TD you get paid better than other customer service jobs, it's a nice work environment, very professional but fun aswell. Alot of incentives

Pros

good pay, good hours, respectable place, fun office activities, incentives and rewards

Cons

if you struggle with selling then this is not the job for you, if selling comes easy to you then you will def reap the rewards for your sales, very customer service focused, your customer service is measured and bonus is dependent on sales and customer service
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flexibility

A well organized work process, ability to organize my day and achieve daily productivity bench marks required. Quality of work done is in high priority followed by customer satisfaction.

Pros

flexible work hours

Cons

pressure on productivity
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not a good place

The goals given to CSR are not achievable and change depending on actual hours worked versus what scheduled. Lots of pressure from management team of all levels. Not a great experience.
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Great starting position

Great place to get valuable customer service skills that is transferable to all employers. The opportunity for growth is present if sales targets and an exceptional experience, that stands out from the rest, is a trait that you posses.
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Overall rating

3.8

Based on 7,795 reviews
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Ratings by category

3.6Work/Life Balance
3.7Salary/Benefits
3.5Job security/advancement
3.4Management
3.7Culture

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  • Edmonton, AB
  • Customer Service Representative