It depends on the branch sometimes, I had better experiences at 2 but pretty negative at 3 others. Goals are set & you better make them which includes up selling even to people that either don’t need it or can not manage credit given to them.I worked there for 20+ years and it used to be more of a fun team. Now with the goals it pits staff against each other.I will say they have excellent benefits even for staff working 15 hours per week.

Pros

Benefits

Cons

Stressful

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Too relaxed when it came to verbal abuse

Customer Relations Coordinator (Former Employee) - Brampton, ON - 30 September 2020

customers often took advantage of negative situations and verbal abuse was tolerated by management when it shouldn't have. Especially when it came to specific branch locations

Pros

benefits

Cons

long hours, no work/life balance

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Insights into TD

Based on 185 survey responses

Areas for improvement

General feeling of work happiness
Energizing work tasks
Sense of belonging

Fun environment

Customer Relations Coordinator (Former Employee) - Calgary, AB - 27 October 2019

It was great working here... to start here as a part time and then there is a lot of potential top nice up in there company or gain experience and then explore other companies.

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learned alot

Customer Relations Coordinator (Former Employee) - Richmond Hill, ON - 16 July 2019

it was good working experience, pay wasn't good, no job security, not enough hours but I did learn a lot

Pros

good learning experience

Cons

not enough hours

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Diverse and forward thinking company

Customer Relation Coordinator (Former Employee) - Burlington, ON - 17 February 2019

TD is an excellent employer, who provides an environment where opportunities to learn and grow are readily available to those who are motivated and have a solid work ethic.

Pros

work/life balance

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productive and fun envrionment!

Customer Relations Coordinator (Former Employee) - montreal - 12 February 2019

The building is beautiful, and the people are nice. They serve lunch and breakfast everyday. It is great for people who love banking. The salaries could be a bit higher.

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Very dissapointed in the direction the company is going

Customer Relations Coordinator (Former Employee) - Canada - 25 November 2018

I have had 18 managers (split between 3 different positions) in the span of 5 years working with td.. need I say more. Things were constantly changing with new people coming is staff couldn’t or didn’t want to keep up anymore. We were always under staffed on the frontline where we were most busy, with tons of extra advisors in offices that would not help. They use to care about there staff but it no longer feels that way.

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Upper management only cares about sales targets

Customer Relations Coordinator (Former Employee) - Burlington, ON - 4 November 2018

More recently appointed executives do not consider the well being of long-term employees and clients when making substantial changes within the company. TD cares more about corporate image rather than the customer service they pride themselves on.

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Retail Banking Culture

Customer Relations Coordinator (Current Employee) - Etobicoke, ON - 25 October 2018

Working in a face paced retail banking environment. Learned how to multitask, improve communication skills, working individually and as part of a team. The hardest part of the job is that you can get burned out by some of the mundane daily tasks. The most enjoyable part is helping clients out and the rewarding feeling that you have made even the smallest difference in their lives, whether it be saving money, fixing a problem or making an emotional connection that makes them feel comfortable enough to feel like family.

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Great Experience

Customer Relations Coordinator (Former Employee) - Toronto, ON - 5 October 2018

An Amazing Experience working for the company. Typically busy , always something to do . Pay was average benefits were good Management was great Organization is key .

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Jobs at TD

Customer Relations Manager positions

See more jobs

Manager, Analytics & Insights

HR Manager, HR Leadership Program

Toronto, ON

6 days ago

Manager, Fraud Initiatives

Markham, ON

30+ days ago

great

Customer Relations Coordinator (Current Employee) - Toronto, ON - 21 September 2018

Its a great environment to be working at, you get a lot of different experience such as customer care customer services, one and one talk. at first point is great experience at this position

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Great Company to work for

CUSTOMER RELATIONS COORDINATOR (Former Employee) - Fort McMurray, AB - 15 September 2018

-bank opens at 8 longer hours than most banks flexible schedule to accommodate work/life balance Managers are very supportive and great help Clients are great

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Great customers

Customer Relations Coordinator (Former Employee) - Toronto, ON - 19 August 2018

Our branch had great customers which made the day go by fast. The goals that were put in place were unachievable and stressed most coworkers out.....

Pros

coworkers and clients

Cons

sales expectations

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Great opportunity if you want to advance your career

CUSTOMER RELATIONS COORDINATOR (Former Employee) - St. Albert, AB - 30 July 2018

I worked for TD for 11 years and while no job is perfect I was quite happy. I had no drive to go into sales or management so when my position ended I left. If you enjoy customer service and dealing with credit and investments this is a great place to work as you can grow into so many different roles. Pay is ok ( does anyone think they get paid enough?! ) but benefits sort of make up for that.

Pros

Advancement within the company

Cons

Banking is less in person and becoming more online

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Good place to work

Customer Relations Coordinator (Former Employee) - Chatham-Kent, ON - 24 July 2018

TD Bank is a good place to work. Employee banking and personal benefits are good. Friendly people. Managers are flexible with work/life balance. Need to be able to sell products to succeed.

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Customer Relations Cordinator

Customer Relations Coordinator (Current Employee) - Toronto, ON - 22 July 2018

Working at TD has been a great experience, TD is a great company. The culture is amazing and diversified. In my typical day I attend to many customers a day and resolve problems. The best part about my job is my team

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terrible

Customer Relations Coordinator (Former Employee) - Alberta - 18 July 2018

They were such a terrible employer they never gave you a chance to advance even though you had way more experience but if you were not friends with them you would not advance in the the job

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very social work place

Customer Relations Coordinator (Former Employee) - Leduc, Alberta, Canada - 15 June 2018

Friendly and helpful team. A typical day at TD Bank is very busy, especially around month end. But it is enjoyable as you get to meet people all day long and it makes the day go by fast. The Management team is always very supportive.

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Low Paying Unprofessional

Customer Relations Coordinator (Current Employee) - Malton, ON - 25 May 2018

Unfortunately, when you work at a branch for TD the professionalism is not as high as you may expect. People who are not best suited for the positions of management nor have the proper training are placed into positions of power and they abuse that power and go unchecked. Even with HR intervention nothing changes. Very low paying job and high demand from employees. The management does not even encourage growth among their employees or support you when you apply out within TD, they actually hold you back to ensure you continue to do their job so they do not have to do theirs.

Pros

work life balance

Cons

low pay and poor management and low growth opportunity

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Amazing!

Customer Relations Coordinator (Current Employee) - Toronto, ON - 17 March 2018

Great company to work for, work life balance is great , management is great .Everyone is always very helpful, they become your family. Great Experience at TD

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Great work environment

Customer Relations Coordinator (Former Employee) - Port Hope, ON - 16 March 2018

Great company and awesome group of co-workers. Was with the company for over 26 years and enjoyed every minute of it. Looking forward to the next chapter in my new life.