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TD Employee Reviews for Call Center Representative

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3.6
Work-life balance

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Found 12 reviews matching the searchSee all 7,750 reviews
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Demanding

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Good Training, good and supportive colleagues, stressful and consistent changing KPIs. Summarily, it is a good place to work and also depending on the job type and level,
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The very best

I have many years of experience working in a call centre environment. TD is the best by far. Excellent training process. Excellent management and employees. Excellent atmosphere. Excellent facilities. Excellent compensation for work performed. Excellent benefits. Top notch in the Contact Industry.

Pros

Name it. It's a pro.

Cons

Nothing
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Excellent

Excellent area to grow and get to know more about other people. Be ready to sacrifice your weekends as well. It’s diversity is what I really liked it’s international!
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Productive work environment with diverse roles and culture

Typical day as a Call Center Representative looks like taking 50-60 calls on a daily basis, helping customers about their credit cards and finances and helping them making informed decisions.
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fast paced environment

great environment to work but you have to bring your A game all the time because your performance is tied to so many standards such as cross selling and ability to meet customers reason for call.
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Productive and fun place to work.

Busy phone channel. Good diversity and Inclusion. Great working environment. Good Management. Good support form pairs.
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Productive and fun place to work

Excellent working culture. Room for growth and personal development with the correct attitude and culture. highly recommend it for career growth. an all inclusive culture to boast of
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good company

Good organisation to work, Compensation and benefit is great and nice team. There is always opportunity for growth and development with new and old staff.
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Productive, fun workplace.

Great atmosphere, people are friendly. Good workplace culture. Management is great Ping pong table in the break room, fun to play with colleagues on your break.

Pros

Benefits

Cons

Long hours
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Cut Throat Culture

If your sales aren't high, you are dismissed before your 90 days are up. I worked in Credit Card Customer Service, and if you're not meeting your goals, you are penalized with reprimands and meetings with HR. The job interviews never said anything about sales goals, and in fact only stressed customer service. When you get in on the floor, it is only about meeting sales targets. CS takes a real backseat.

Pros

Incentives for meeting Sales Goals

Cons

High Sales Driven Customer Service Sector
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sales

answering phone callsgetting people to sign up with the td life insurance was kind of hard not everyone wanted to sign up but over all a gresat place to work at
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Fun and exciting place to work

Based on my experience, TD Canada Trust is a fun and exciting place to work. You get to meet different people with different cultural and background. A typical day at the bank is serving customers in a long line up; sometime they can be impatient but when you show concern they appreciate your service more. I learnt how to be respectful and how to appreciate different cultural backgrounds. The management was warm and caring attending to the needs and wants of their employees.The hardest part of the job was when you cannot satisfy a customer or dealing with a rude customer. However the most enjoyable part of the job is when your day is pleasant and you get to serve the customer to the best of your ability. I am pleased to say that I would recommend TD Canada Trust to family and friends.

Pros

free lunches, games

Cons

long hours
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Overall rating

3.8

Based on 7,750 reviews
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Ratings by category

3.6Work/Life Balance
3.7Salary/Benefits
3.5Job security/advancement
3.4Management
3.7Culture

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